List of SalesForce Customer Success Platform Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying SalesForce Customer Success Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SalesForce Customer Success Platform for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SalesForce Customer Success Platform for Customer Support include: Cognizant, a United States based Professional Services organisation with 349800 employees and revenues of $19.74 billion, RS Group, a United Kingdom based Distribution organisation with 8500 employees and revenues of $3.97 billion, RS Components, a United Kingdom based Distribution organisation with 7654 employees and revenues of $3.10 billion, Insee Cement, a Thailand based Manufacturing organisation with 4678 employees and revenues of $1.30 billion, Shake Shack, a United States based Leisure and Hospitality organisation with 12196 employees and revenues of $1.09 billion and many others.
Contact us if you need a completed and verified list of companies using SalesForce Customer Success Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SalesForce Customer Success Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bynder | Media | 630 | $130M | Netherlands | Salesforce | SalesForce Customer Success Platform | Customer Support | 2018 | n/a |
In 2018, Bynder implemented the SalesForce Customer Success Platform to support Customer Support operations within its Customer Success organization. The deployment focused on centralizing customer journey mapping, account health tracking, and standardized platform usage to help the team scale processes and drive growth.
Configuration work centered on SalesForce Customer Success Platform capabilities, including customized CRM data models, workflow automation for engagement and adoption, and role based access controls for the Customer Success Team. The implementation included dashboards and analytics surfaced through Sisense, and operationalized customer health scoring and lifecycle orchestration by integrating Gainsight with the SalesForce Customer Success Platform.
Operational scope emphasized collaboration with sales and product stakeholders to codify handoffs, upsell motions, and adoption playbooks, while the Customer Success Operations function maintained documentation of customer journey processes. Governance established platform usage standards and update cycles, and the combined SalesForce Customer Success Platform, Gainsight, and Sisense configuration provided a single pane for management insights and platform driven customer success workflows.
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Cognizant | Professional Services | 349800 | $19.7B | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
In 2015, Cognizant implemented the SalesForce Customer Success Platform as part of its Customer Support tooling. Cognizant describes the deployment as using the Salesforce Intelligent Customer Success Platform to bring digital to life and grow customers’ mindshare, indicating a strategic emphasis on customer-facing engagement capabilities.
The implementation focused on Customer Support capabilities common to intelligent customer success platforms, including centralized case management, knowledge management, workflow automation for support and escalation, and customer health analytics and reporting. Configuration work emphasized role based access and support playbooks, with automation to route client issues and surface service priorities to account teams.
Operational coverage centered on client facing functions, including account management, customer success and service delivery teams, with the SalesForce Customer Success Platform deployed as a cloud native SaaS layer that standardized support workflows and consolidated customer records. Governance included standardized operational processes and data stewardship to align support execution with commercial delivery and client engagement practices.
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Doximity | Healthcare | 830 | $570M | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
In 2015, Doximity implemented SalesForce Customer Success Platform to standardize post-sale customer engagement and support workflows. The deployment provisioned SalesForce Customer Success Platform to a 110-person Sales & Customer Success team within a two-month time frame, with program ownership reported through the Head of Finance.
The implementation focused on core Customer Support capabilities consistent with the category, including account and contact management, case management for customer issues, opportunity and renewal tracking, and centralized dashboards and reporting for account health and activity. Configuration work supported contract lifecycle coordination with the Deal Desk and operational reporting used by Sales Operations.
Governance and rollout were executed as a cross-functional program, with Finance partnering with business unit heads and the CEO to align system configuration to annual sales quotas and forecasting processes. Training and user enablement targeted Sales and Customer Success teams, while system configuration supported the companys Deal Desk, Sales Operations, and finance-driven quota and forecast workflows. The deployment is documented as successfully completed within the two-month window indicated by company leadership.
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Insee Cement | Manufacturing | 4678 | $1.3B | Thailand | Salesforce | SalesForce Customer Success Platform | Customer Support | 2015 | n/a |
In 2015, Siam City Cement implemented SalesForce Customer Success Platform under the Customer Support category by deploying CloudCraze to add enterprise eCommerce capability. The project established a new B2B online sales channel to connect Siam City Cement with customers and partners while supporting sales, service, and marketing workflows.
CloudCraze was provisioned as an eCommerce layer built natively on the Salesforce1 Platform and the Salesforce App Cloud, delivering an online storefront and order capture functionality integrated with CRM. Configuration work emphasized B2B commerce capabilities, customer specific catalogs and pricing, and the ingestion of transaction and behavioral data into unified customer records to enable 360 degree customer views.
Integrations concentrated on two way data flows between the CloudCraze eCommerce engine and Salesforce CRM, enabling sales, service, and marketing teams to access consolidated account and order data within the SalesForce Customer Success Platform. Operational ownership was aligned with INSEE Digital, the companys IT subsidiary, which managed platform governance, product catalog maintenance, pricing rules, and order management workflows.
Siam City Cement positioned the deployment to begin generating online revenue and to leverage combined eCommerce and CRM data for a unified customer profile, outcomes explicitly stated in the announcement. The implementation emphasized cloud native architecture and platform consolidation through an eCommerce solution developed natively on the Salesforce1 Platform.
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RS Components | Distribution | 7654 | $3.1B | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2016 | n/a |
In 2016 RS Components implemented SalesForce Customer Success Platform to centralize post-sale support and orchestrate the customer lifecycle. The initiative targeted Customer Support functions within the distribution business and reflected senior leadership emphasis on treating RS Components as a service business, creating a loyalty loop that balances investment across the upfront journey, the sale, and the post-sales journey.
The SalesForce Customer Success Platform deployment bundled core Customer Support capabilities including case management, omnichannel support, knowledge management, and customer lifecycle orchestration to enable tailored 1-to-1 journeys. Configuration work concentrated on service console workflows, centralized customer records and automation rules to route advisory and after-sales inquiries to appropriate technical and commercial resources.
Architecturally the implementation used the cloud SaaS model of the SalesForce Customer Success Platform and incorporated an explicit integration with Salesforce Commerce Cloud to surface commerce events into service workflows. That integration was intended to unify signals from sales, marketing, commerce, service, apps, analytics and IoT into a shared customer profile to support cross-functional engagement across after-sales and product advisory teams.
Governance and process restructuring focused on aligning marketing, commerce and service through cross-functional workflows and shared data governance, with program sponsorship from group architecture and service leadership. The stated objective was to create a connected customer experience across sales, marketing, commerce and service and to deliver the 1-to-1 lifecycle engagement vision driven by the SalesForce Customer Success Platform.
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Distribution | 8500 | $4.0B | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2016 | n/a |
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Leisure and Hospitality | 12196 | $1.1B | United States | Salesforce | SalesForce Customer Success Platform | Customer Support | 2018 | n/a |
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Construction and Real Estate | 150 | $17M | Netherlands | Salesforce | SalesForce Customer Success Platform | Customer Support | 2020 | n/a |
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Manufacturing | 350 | $100M | Canada | Salesforce | SalesForce Customer Success Platform | Customer Support | 2017 | n/a |
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Transportation | 250 | $30M | United Kingdom | Salesforce | SalesForce Customer Success Platform | Customer Support | 2017 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SalesForce Customer Success Platform Coverage
SalesForce Customer Success Platform is a Customer Support solution from Salesforce.
Companies worldwide use SalesForce Customer Success Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Cognizant, RS Group, RS Components, Insee Cement and Shake Shack are recorded users of
SalesForce Customer Success Platform for Customer Support.
Companies using SalesForce Customer Success Platform are most concentrated in Professional Services, Distribution and Manufacturing, with adoption spanning over 21 industries.
Companies using SalesForce Customer Success Platform are most concentrated in United States, United Kingdom and Thailand, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SalesForce Customer Success Platform across Americas, EMEA, and APAC.
Companies using SalesForce Customer Success Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 20%.
Customers of SalesForce Customer Success Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SalesForce Customer Success Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.