List of SAP Service and Asset Manager Customers
Walldorf, 69190,
Germany
Since 2010, our global team of researchers has been studying SAP Service and Asset Manager customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SAP Service and Asset Manager for Asset Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SAP Service and Asset Manager for Asset Performance Management include: Roche, a Switzerland based Life Sciences organisation with 112774 employees and revenues of $80.28 billion, Swiss Armed Forces, a Switzerland based Government organisation with 9000 employees and revenues of $3.42 billion, Passenger Rail Agency of South Africa, a South Africa based Government organisation with 6000 employees and revenues of $1.20 billion, Diversey UK, a United Kingdom based Oil, Gas and Chemicals organisation with 367 employees and revenues of $123.0 million and many others.
Contact us if you need a completed and verified list of companies using SAP Service and Asset Manager, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SAP Service and Asset Manager customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Diversey UK | Oil, Gas and Chemicals | 367 | $123M | United Kingdom | SAP | SAP Service and Asset Manager | Asset Performance Management | 2017 | n/a |
In 2017, Diversey UK implemented SAP Service and Asset Manager in an Asset Performance Management deployment to support field service planning and scheduling. The effort targeted planning and scheduling for approximately 300 field service technicians operating across 15 countries, with a focused rollout and training program covering seven European countries.
Work included design and implementation of Click Cloud as a service orchestration layer and provisioning SAP Asset Manager integration to enable Click Cloud. The engagement provided SAP S/4 HANA Service European support for planning and scheduling use cases and included configuration of planning and scheduling capabilities aligned with Asset Performance Management functional workflows.
The project managed a SAP PI implementation following a middleware evaluation to provide integration between Click Cloud, SAP Asset Manager and SAP S/4 HANA Service systems. Integrations concentrated on planning and scheduling data flows and field service orchestration, supporting dispatch coordination, work order synchronization and technician scheduling across the operational footprint.
Governance and rollout combined systems landscape architecture with hands on training and implementation ownership, the architect acted as trainer to execute the Click Cloud roll out in seven European countries and led middleware implementation decisions. Operational scope spanned the field service organization and service planning functions across the 15 country footprint.
|
 |
Passenger Rail Agency of South Africa | Government | 6000 | $1.2B | South Africa | SAP | SAP Service and Asset Manager | Asset Performance Management | 2017 | n/a |
In 2017 Passenger Rail Agency of South Africa implemented SAP Service and Asset Manager to strengthen Asset Performance Management across its asset and maintenance organization. The deployment targeted core asset operations, maintenance planning, and investment workflows using SAP Service and Asset Manager to align field operations with enterprise asset management processes.
Implementation work built on the existing SAP ERP ECC6 environment and concentrated on Assets AM, Project System PS, and Investment Management IM modules. Configuration and continuous improvement efforts included business process redesign and targeted configuration changes to resolve transaction and system issues, while aligning SAP Service and Asset Manager capabilities with standard Asset Performance Management functionality such as work order orchestration, preventive maintenance scheduling, and centralized asset registers.
Integrations were explicitly maintained between SAP Service and Asset Manager and the SAP ERP ECC6 modules Assets AM, Project System PS, and Investment Management IM, ensuring data integrity across maintenance, project accounting, and investment planning. Operational coverage emphasized support for day to day transactions and month end activities in the Johannesburg area, with structured support and training provided to business users.
Governance included redesigning workflows, establishing configuration control and support processes, and provisioning a small dedicated support team including SAP support specialists to manage ongoing support, upgrades, and future SAP implementations and developments. SAP Service and Asset Manager was positioned to provide instrumented asset operations and to centralize maintenance governance under the Asset Performance Management program.
|
 |
Roche | Life Sciences | 112774 | $80.3B | Switzerland | SAP | SAP Service and Asset Manager | Asset Performance Management | 2023 | n/a |
In 2023 Roche began deploying SAP Service and Asset Manager as part of an Asset Performance Management initiative aligned with its SAP S/4HANA harmonization program. The effort targets harmonization of asset and maintenance processes across sites and divisions worldwide, covering both pharmaceutical and diagnostics operations to reduce maintenance cost and increase equipment reliability.
SAP Service and Asset Manager is being configured to deliver mobile-first maintenance execution, with maintenance plans and work orders surfaced to technicians, instant material reservations, and access to maintenance manuals on handheld devices. The implementation maps core functional modules including work order management, preventive maintenance scheduling, mobile enablement, and material reservation, and integrates with SAP Asset Strategy and Performance Management to operationalize criticality evaluations into preventive maintenance plans.
The deployment is positioned within Roche's broader Asset Performance Management approach, closing the loop between asset strategy and maintenance execution and contextualizing information during the work process so technicians receive timely insights while executing tasks. Roche is enabling external service providers to access design insights and improve collaboration with engineering and OEMs, extending operational visibility beyond internal teams.
Governance and process harmonization began in 2019 when Roche standardized equipment classification into high, medium, and low criticalities and established corresponding maintenance strategies, and those governance rules are being reflected in system configuration. Roche reports it is in the middle of the journey and no sites are live yet, with rollout focused on aligning strategy, execution, and supplier collaboration across its global sites.
|
 |
|
Government | 9000 | $3.4B | Switzerland | SAP | SAP Service and Asset Manager | Asset Performance Management | 2021 | n/a |
|
Buyer Intent: Companies Evaluating SAP Service and Asset Manager
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||