List of ServiceMax Customers
ServiceMax
4450 Rosewood Dr #200,
Pleasanton, 94588, CA,
United States
Pleasanton, 94588, CA,
United States
1 800-756-4960
Professional Services
600
$135M
Since 2010, our global team of researchers has been studying ServiceMax customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceMax for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceMax for Field Service Management include: Costco, a United States based Retail organisation with 333000 employees and revenues of $254.45 billion, Schneider Electric, a France based Manufacturing organisation with 162970 employees and revenues of $46.05 billion, Baker Hughes, a United States based Manufacturing organisation with 57000 employees and revenues of $27.73 billion, Dh Life Sciences, a United States based Life Sciences organisation with 63000 employees and revenues of $23.88 billion, Stryker, a United States based Healthcare organisation with 53000 employees and revenues of $22.60 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceMax, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceMax customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Baker Hughes | Manufacturing | 57000 | $27.7B | United States | ServiceMax | ServiceMax | Field Service Management | 2016 | n/a |
In 2016, Baker Hughes implemented ServiceMax as a Field Service Management platform to centralize the companys field service operations. The initiative targeted field service branches and service managers who previously relied on dispersed data in emails, paperwork, and spreadsheets and manual whiteboard scheduling, establishing a single system of record for technician availability and job forecasting.
ServiceMax delivered specific Field Service Management capabilities including Advanced Technician Search, scheduling and dispatch, work order orchestration, and job forecasting. ServiceMax enabled visibility into technician competencies and skill sets, and provided forecasting functionality that allowed planners to know upcoming work and plan resources more effectively, a capability highlighted by Solution Architect Durga Pavadai.
Architecturally the ServiceMax implementation was instrumented on the Salesforce platform, and it was integrated with Baker Hughes strategic ERP landscape including Oracle and SAP to create orders and avoid duplicate data entry. The integration flow connected ServiceMax work orders and opportunity visibility to ERP order creation, reducing administrative reconciliation between systems and preserving sales to service traceability.
Governance and operational change emphasized centralized scheduling and dispatch workflows, with dispatchers and service managers using ServiceMax for technician matching and job assignments. Since deployment ServiceMax has increased team collaboration by surfacing opportunity data to service teams, reduced admin time by over 50 percent, and decreased time to invoice by 90 percent, while eliminating multiple manual sources of truth for field operations.
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Becton Dickinson UK | Life Sciences | 1503 | $618M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2019 | n/a |
In 2019, Becton Dickinson UK implemented ServiceMax as its Field Service Management application. The deployment focused on supporting UK technical services and field engineer operations for medical devices, bringing a dedicated field service platform into the company operational footprint.
ServiceMax was configured to deliver core Field Service Management capabilities including work order orchestration, technician scheduling and dispatch, mobile technician enablement with offline access, parts and inventory tracking, and service contract management. Configuration emphasized role based access and mobile workflow templates to standardize onsite servicing procedures and technician handoffs.
Operational rollout was supported by focused training and governance activities, with personnel receiving Salesforce ServiceMax training and hands on experience within the medical sector. Implementation activities ran alongside UK SAP S4HANA process workstreams, and governance relied on super user support, one to one training sessions, job aids and scripted day in the life testing for technical services leadership to validate operational readiness.
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Costco | Retail | 333000 | $254.5B | United States | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
In 2018, Costco implemented ServiceMax as its Field Service Management application. The deployment embedded ServiceMax into the Salesforce platform, leveraging ServiceMax AppExchange functionality to extend Salesforce Service Cloud and provide a unified service layer for field operations.
The implementation focused on validating core Field Service Management capabilities through ServiceMax, aligning service case management with field work order orchestration and technician dispatch workflows. Development work included converting Visualforce pages to Lightning components and building Lightning Web Components to surface ServiceMax data in the Service Cloud user experience, and configuring ServiceMax-driven service processes within Salesforce.
Integrations were executed against the Salesforce ecosystem and internal systems, using Apex Web Services WSDL and outbound messaging to connect ServiceMax-enabled workflows to in-house ERP systems. The Commerce Cloud to Salesforce community integration and cross-cloud data flows were instrumented to link customer accounts and service requests, while data migration and bulk updates were performed using Salesforce migration tools, Copado, Informatica, and Data Loader.
Governance and delivery followed Agile SDLC practices with continuous integration and deployment pipelines using Copado, Jenkins, Bitbucket, and the ANT Migration tool for environment promotions. Security and operational controls used Salesforce Shield platform encryption, permission sets, and sharing rules, with administrative coverage across Sales Cloud, Service Cloud, and ServiceMax to support customer service and field operations teams.
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Danaher UK | Manufacturing | 3500 | $1.3B | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
In 2018, Danaher UK deployed ServiceMax as its Field Service Management application. The implementation focused on service delivery for manufacturing operations in the United Kingdom, with explicit operational coverage at the Sunbury on Thames site.
ServiceMax was configured to manage core field service workflows including work order orchestration, technician scheduling and dispatch, mobile technician enablement and parts management, aligned with standard Field Service Management capabilities. Configuration emphasized role based access for project managers and field personnel, and workflow templates for service requests and preventive maintenance.
The implementation integrated ServiceMax with existing enterprise systems where operationally necessary, notably Oracle systems as indicated in role requirements, and operational processes relied on Microsoft Excel and Word for reporting and documentation. ServiceMax served as the central service execution layer interfacing with Danaher's operational teams, field technicians, and project management functions.
Governance and rollout responsibilities were embedded in the Danaher Corporation Project Manager role based in Sunbury on Thames, requiring a bachelors degree and operating knowledge of Oracle, ServiceMax and Excel for day to day administration and process oversight. Adoption emphasized configuration governance, user training and documented workflows to align service operations with the new Field Service Management platform.
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Dh Life Sciences | Life Sciences | 63000 | $23.9B | United States | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
In 2018, Dh Life Sciences implemented ServiceMax to consolidate Field Service Management for its Life Sciences service operations. The deployment centered on scheduling and dispatch, work order lifecycle control, mobile technician execution, and asset service records, reflecting standard ServiceMax Field Service Management capabilities.
Configuration work focused on work order management, technician mobile apps, parts inventory management, service contract and entitlement enforcement, and scheduling automation. The implementation included rule-based dispatch and workflow orchestration within ServiceMax, aligning service execution with compliance-driven procedures common to life sciences.
Integrations were explicitly designed to interface ServiceMax with Salesforce CRM and CPQ workflows and with Oracle EBS service modules, leveraging Salesforce data model and sharing and security architecture knowledge identified as a program requirement. These integrations linked service work orders to sales and finance systems, supporting cross-functional operations between service, sales and order-to-cash processes.
Governance established centralized Salesforce administration, data model ownership, and sharing and security controls, with CRM Business Systems Analysts responsible for configuration, change control and release cycles. Training and process standardization targeted service operations and technician workflows to enforce entitlement and compliance rules through ServiceMax and its integrated systems.
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Life Sciences | 300 | $90M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2020 | n/a |
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Manufacturing | 400 | $52M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2018 | n/a |
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Professional Services | 250 | $25M | United Kingdom | ServiceMax | ServiceMax | Field Service Management | 2019 | n/a |
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Professional Services | 730 | $90M | India | ServiceMax | ServiceMax | Field Service Management | 2014 | n/a |
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Manufacturing | 162970 | $46.1B | France | ServiceMax | ServiceMax | Field Service Management | 2015 | n/a |
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Showing 1 to 10 of 16 entries
Buyer Intent: Companies Evaluating ServiceMax
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceMax. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceMax for Field Service Management include:
- OttoMoto, a United States based Professional Services organization with 85 Employees
- Poyner & Spruill, a United States based Professional Services company with 225 Employees
- MasTec, a United States based Government organization with 34000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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OttoMoto | Professional Services | 85 | $9M | United States | 2026-03-31 |
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Poyner & Spruill | Professional Services | 225 | $25M | United States | 2026-03-27 |
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MasTec | Government | 34000 | $12.0B | United States | 2026-03-25 |
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Education | 1200 | $128M | Sweden | 2026-03-23 |
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Professional Services | 10 | $1M | United States | 2026-03-17 |
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Banking and Financial Services | 106789 | $57.1B | Switzerland | 2026-03-06 |
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Professional Services | 15 | $2M | United States | 2026-01-22 |
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Transportation | 210 | $63M | United States | 2026-01-02 |
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Retail | 2700 | $675M | United States | 2025-10-21 |
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Banking and Financial Services | 25 | $2M | Netherlands | 2024-12-09 |
FAQ - APPS RUN THE WORLD ServiceMax Coverage
ServiceMax is a Field Service Management solution from ServiceMax.
Companies worldwide use ServiceMax, from small firms to large enterprises across 21+ industries.
Organizations such as Costco, Schneider Electric, Baker Hughes, Dh Life Sciences and Stryker are recorded users of
ServiceMax for Field Service Management.
Companies using ServiceMax are most concentrated in Retail, Manufacturing and Life Sciences, with adoption spanning over 21 industries.
Companies using ServiceMax are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceMax across Americas, EMEA, and APAC.
Companies using ServiceMax range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 18.75%, and global enterprises with 10,000+ employees - 43.75%.
Customers of ServiceMax include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceMax customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.