List of ServiceNow AI Platform Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow AI Platform for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow AI Platform for Generative AI Platforms include: NVIDIA, a United States based Manufacturing organisation with 36000 employees and revenues of $130.50 billion, Siemens, a Germany based Manufacturing organisation with 312000 employees and revenues of $84.55 billion, Bayer, a Germany based Life Sciences organisation with 92815 employees and revenues of $55.47 billion, Rio Tinto, a United Kingdom based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $53.66 billion, Novartis, a Switzerland based Life Sciences organisation with 75883 employees and revenues of $51.72 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AEGIS Insurance Services USA | Insurance | 200 | $28M | United States | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2022 | n/a |
In 2022, AEGIS Insurance Services USA deployed the ServiceNow AI Platform as a Generative AI Platforms solution to modernize IT service management and centralize operations. The initiative originated in the IT Office of the CIO, which includes PMO, IT Governance, Compliance, IT Finance, Service Management, IT Strategy, and Procurement, and targeted elimination of unstructured email, phone based work, and spreadsheet updates that hampered productivity.
The deployment instrumented core ITSM capabilities including Incident Management and Change Management, with both applications operational within a month, and a Knowledge Base driven self-service portal. AEGIS extended the Now Platform with custom applications such as an Out-of-the-Office Management tool backed by a 28 reason back end table, Governance Risk and Compliance, Problem Management customizations for security incident tracking, and customized IT Financial Management, Asset and Cost Management, Vendor Performance Management, Project Portfolio Management, and Facilities Service Automation.
Architecturally the ServiceNow AI Platform was delivered as a cloud based SaaS Now Platform with a single data model that centralized information and workflows for cross functional use. Integrations explicitly implemented include HR and payroll systems for out of office scheduling and an integrated linkage between Contracts, Vendor and Financial Management functions within the platform, while automated workflows convert employee emails into facility requests and route approvals.
Governance and process transformation included importing the IT risk matrix into GRC, creating manual and automated controls and control tests to allow single view validation of chain of command and separation of duties. Dashboards, reporting, and email notifications were configured to provide real time project status and operational transparency across IT and downstream business consumers.
Outcomes documented by AEGIS include centralized information, streamlined workflows, expanded visibility into IT operations, and rapid time to first value driven by the cloud SaaS model which reduced infrastructure management effort and let the team focus on feature development. The solution also generated organic demand across other divisions for additional Now Platform applications.
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Al Rajhi Bank | Banking and Financial Services | 23437 | $8.5B | Saudi Arabia | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2025 | Ejada Systems Company |
In 2025, Al Rajhi Bank signed a multi-year agreement to deploy the ServiceNow AI Platform, a Generative AI Platforms solution, across its operations in Saudi Arabia. The agreement engages ServiceNow and Ejada Systems Company to unify and automate workflows across HR, IT and Financial Services, establishing a single intelligent platform layer intended to advance service delivery and real-time decision making across the bank's nationwide footprint.
The implementation centers on ServiceNow AI Platform capabilities including IT service management, AIOps, business operations orchestration and operational resilience, combined with automation and intelligent workflow instrumentation. Configuration work is focused on embedding AI-driven workflows to accelerate incident resolution, automate routine service tasks and standardize processes that underpin employee and customer experience across service domains.
Ejada Systems Company will act as the consulting and implementation partner, working closely with ServiceNow to deploy and manage the platform across the bank's operational topology, which includes more than 515 branches, a national ATM and POS network and remittance centers. The deployment is scoped as a bankwide, multi-year rollout that consolidates service layers and operational controls into a unified platform, aligning platform governance with the bank's enterprise operations and regional regulatory expectations.
Governance and operationalization will emphasize centralized workflow orchestration, AI model stewardship and cross-functional process standardization to embed intelligent decision support into HR, IT and Financial Services operations. The initiative is described as one of the region's largest digital agreements, intended to reduce manual work, accelerate response times and unlock greater operational agility while supporting Saudi Arabia's wider digital objectives.
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Alberta Health Services | Healthcare | 113000 | $19.1B | Canada | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2021 | n/a |
In 2021, Alberta Health Services deployed the ServiceNow AI Platform to host a Self Reporting application for tracking Daily Fit for Work status for physicians, medical staff, and other healthcare workers, aligning the initiative with the Generative AI Platforms category. The deployment targeted rapid digitization of daily health status capture during the COVID-19 pandemic and was launched in under 14 days via a single portal to collect and respond to staff reports.
The ServiceNow AI Platform implementation centered on the Emergency Self Report app as the primary module, providing centralized self-reporting intake, educational guidance, and case capture workflows. Configuration emphasized rapid provisioning and lightweight user workflows on a single portal access point to simplify daily fit for work submissions and staff education while leveraging generative AI platform capabilities typical of Generative AI Platforms for automated triage and contextual guidance.
Operational coverage included tens of thousands of AHS staff across clinical and frontline functions, enabling daily status capture for physicians and other healthcare workers through the portal and Self Reporting application. The public account of the rollout focuses on portal-based intake, education workflows, and centralized case tracking rather than on named external system integrations.
Governance and process changes concentrated on centralized reporting and accelerated emergency rollout practices to support operational continuity during the health crisis, with Alberta Health Services using the ServiceNow AI Platform to coordinate responses and educate staff. The Emergency Self Report app was instrumental in enabling Alberta Health Services to monitor the health of more than thirty thousand staff as they worked to keep teams safe and serve the needs of Albertans.
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Amadeus | Professional Services | 20643 | $7.2B | Spain | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2025 | n/a |
In 2025, Amadeus deployed the ServiceNow AI Platform to modernize operations and create a unified automation backbone. The ServiceNow AI Platform is being applied as a Generative AI Platforms solution to connect customer workflows, ordering, and support across airlines, airports, and hospitality providers within the Amadeus ecosystem.
Deployment uses a cloud based, single platform architecture that unites frontline and back office teams and manages millions of critical resources across airlines, airports, and hotel properties. Functional capabilities implemented include workflow automation, field service oriented processes, proactive incident resolution, low code no code application tooling, and performance analytics, with RaptorDB cited as the high speed data processing component for real time insights.
Integration capability is emphasized as a core value of the ServiceNow AI Platform, the more information fed into the platform the more valuable the ecosystem it serves. Operational coverage spans internal processes and customer facing workflows, breaking down organizational silos, improving end to end visibility, and enabling faster decision making across service operations and customer support.
Governance and rollout focused on centralizing process orchestration on the ServiceNow AI Platform to standardize workflows and unify employee experiences, while enabling partners and clients to adopt shared solutions more quickly. Explicit outcomes noted by Amadeus include modernized operations, reduced customer friction, scalable delivery of innovative solutions, and the ability to anticipate and prevent service disruptions through agentic AI driven workflows.
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ANZ Bank | Banking and Financial Services | 43094 | $13.4B | Australia | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2025 | n/a |
ANZ Bank implemented the ServiceNow AI Platform in 2025, positioning it as its Generative AI Platforms solution to introduce generative automation into banking workflows. The initial deployment targeted customer engagement, case management, and internal knowledge management across Australia, aligning the application with retail and commercial banking operations.
Configuration emphasized the ServiceNow AI Platform's generative knowledge and conversational assistance capabilities, including AI assisted document summarization, automated case triage, and workflow orchestration tied to service management processes. The implementation leveraged model orchestration and prompt control features to embed generative outputs into ticket handling, knowledge articles, and agent assist flows.
Architecturally the deployment was executed within ANZ's ServiceNow environment with secure data handling and model governance layers, ensuring access controls and audit logging were applied to generative features. Rollout followed a staged approach beginning with pilots in contact center and frontline servicing, then broadening to lending operations and internal IT service management across Australian business units.
Governance measures included an internal AI governance board, documented usage policies, and approval workflows for model tuning and prompt templates, designed to address banking compliance and privacy requirements. The ServiceNow AI Platform is positioned to support cross functional automation in customer service, operations, and knowledge management while maintaining centralized control over generative model fit and usage.
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Automotive | 141000 | $19.7B | Switzerland | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2025 | n/a |
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Government | 3836 | $1.2B | United States | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2021 | n/a |
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Education | 2300 | $420M | Australia | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2020 | n/a |
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Non Profit | 3525 | $967M | Australia | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2022 | n/a |
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Professional Services | 56000 | $2.0B | United States | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow AI Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow AI Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow AI Platform for Generative AI Platforms include:
- The University of Texas at Dallas, a United States based Education organization with 1162 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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The University of Texas at Dallas | Education | 1162 | $562M | United States | 2026-02-26 |
FAQ - APPS RUN THE WORLD ServiceNow AI Platform Coverage
ServiceNow AI Platform is a Generative AI Platforms solution from ServiceNow.
Companies worldwide use ServiceNow AI Platform, from small firms to large enterprises across 21+ industries.
Organizations such as NVIDIA, Siemens, Bayer, Rio Tinto and Novartis are recorded users of
ServiceNow AI Platform for Generative AI Platforms.
Companies using ServiceNow AI Platform are most concentrated in Manufacturing, Life Sciences and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using ServiceNow AI Platform are most concentrated in United States, Germany and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow AI Platform across Americas, EMEA, and APAC.
Companies using ServiceNow AI Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 12.73%, large organizations with 1,001-10,000 employees - 34.55%, and global enterprises with 10,000+ employees - 52.73%.
Customers of ServiceNow AI Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow AI Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Generative AI Platforms.