List of ServiceNow Asset Management Customers
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Since 2010, our global team of researchers has been studying ServiceNow Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Asset Management for Enterprise Asset Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Asset Management for Enterprise Asset Management include: Transurban, a Australia based Transportation organisation with 4100 employees and revenues of $2.71 billion, Blackwoods, a Australia based Retail organisation with 3000 employees and revenues of $1.50 billion, Covea Insurance United Kingdom, a United Kingdom based Insurance organisation with 1060 employees and revenues of $808.0 million, Ricoh UK, a United Kingdom based Professional Services organisation with 2200 employees and revenues of $562.0 million, BMO Capital Markets, a Canada based Banking and Financial Services organisation with 2800 employees and revenues of $364.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Asset Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackwoods | Retail | 3000 | $1.5B | Australia | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2020 | n/a |
In 2020, Blackwoods implemented ServiceNow Asset Management as its Enterprise Asset Management solution. The initial deployment focused inside IT Service Operations and the End User Computing function, targeting Service Desk and Desktop teams across Brisbane and Sydney while coordinating with an offshore Service Desk for inventory capture and operational support.
ServiceNow Asset Management was configured to provide organization wide asset inventory and lifecycle management, including asset record creation, status and ownership fields, and reconciliation routines to support audit obligations. The implementation emphasized mapping asset records to configuration item concepts and linking those records to ServiceNow change management and the Service Catalogue to ensure asset context for incident, problem and change workflows.
Operational coverage included Service Operations, Desktop support, and Service Desk teams, with process ownership assigned to IT operations leads to drive compliance and ongoing maintenance. The program integrated asset records into existing CAB processes through participation by the Service Operations Manager, and the rollout included refinement and publication of the Service Catalogue to reflect asset linked services.
Governance centered on ITIL oriented process ownership, adherence to audit requirements, and enforcement of process compliance with a stated objective of 100% compliance by operational leads. Blackwoods ServiceNow Asset Management Enterprise Asset Management IT Service Operations now provides a centralized source of truth for asset information used by operations, change control and service catalogue management.
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BMO Capital Markets | Banking and Financial Services | 2800 | $364M | Canada | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2016 | n/a |
In 2016, BMO Capital Markets implemented ServiceNow Asset Management as its Enterprise Asset Management solution to centralize IT asset and ticket oversight. ServiceNow Asset Management was used to manage tickets, assets, and vendor support across internal IT operations.
The deployment emphasized asset inventory and lifecycle capabilities, with configuration of hardware asset records for desktop to laptop replacements, asset tagging and reconciliation, procurement and retirement workflows, and explicit linkage between asset records and ticketing workflows. Functional modules in use included asset inventory, lifecycle management, vendor support tracking, and ticket-asset reconciliation to support deskside and remote support processes.
Operational coverage spanned multiple internal departments at BMO Capital Markets with close coordination between the help desk and development teams, and the platform supported activities such as Windows 7 to Windows 10 migration projects, Microsoft Office upgrades, desktop imaging, and vendor-managed hardware repairs. Governance and process changes focused on ticket lifecycle policies, vendor support workflows, and training new help desk staff to operate ServiceNow Asset Management for consistent asset tracking and incident coordination.
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Covea Insurance United Kingdom | Insurance | 1060 | $808M | United Kingdom | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2020 | n/a |
In 2020, Covéa Insurance United Kingdom implemented ServiceNow Asset Management as part of an Enterprise Asset Management program, going live in June 2020 during the COVID-19 pandemic. The deployment combined ServiceNow Asset Management with ServiceNow IT Service Management to centralize asset lifecycle and service workflows onto a single platform for the insurer that supports roughly 2,000 employees across eight offices and 2.1 million policyholders.
The implementation emphasized core Enterprise Asset Management capabilities, including IT asset lifecycle tracking, a user-facing self-service portal for ticketing and asset requests, and automated procurement workflows to reduce manual steps. ServiceNow Asset Management was configured to surface self-service resolutions, capture asset inventory and request data, and automate approval and procurement routing to standardize processes across the organization.
Operational coverage focused on internal IT and service desk functions, where a four-person support desk handles high call volumes of up to 1,000 calls per day, and on procurement and compliance teams that use the system for asset governance. The rollout targeted employee-facing service workflows to enable staff to raise and track tickets, find quick resolutions, and reduce routine support interactions so support reps could concentrate on higher value cases.
Governance and outcomes were defined as part of the program, with cost and compliance benefits documented. The implementation delivered an estimated return of over £450,000 for asset management in year one and an estimated £810,000 cost avoidance in compliance in year one, while improving employee self-service capabilities through the ServiceNow Asset Management platform.
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Professional Services | 200 | $25M | Indonesia | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2019 | n/a |
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Professional Services | 1000 | $300M | France | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2023 | n/a |
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Professional Services | 2200 | $562M | United Kingdom | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2018 | n/a |
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Transportation | 4100 | $2.7B | Australia | ServiceNow | ServiceNow Asset Management | Enterprise Asset Management | 2016 | n/a |
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