List of ServiceNow Public Sector Digital Services Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow Public Sector Digital Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Public Sector Digital Services for Citizen Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Public Sector Digital Services for Citizen Engagement include: State of Florida, a United States based Government organisation with 232000 employees and revenues of $91.10 billion, State of South Dakota, a United States based Government organisation with 38511 employees and revenues of $7.03 billion, Tennessee Department of Human Services, a United States based Government organisation with 4000 employees and revenues of $4.07 billion, Arizona Health Care Cost Containment System, a United States based Government organisation with 2472 employees and revenues of $570.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Public Sector Digital Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Public Sector Digital Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arizona Health Care Cost Containment System | Government | 2472 | $570M | United States | ServiceNow | ServiceNow Public Sector Digital Services | Citizen Engagement | 2023 | Ernst & Young |
In 2023 Arizona Health Care Cost Containment System began implementing ServiceNow Public Sector Digital Services on the ServiceNow AI Platform to modernize its Medicaid Enterprise System. The initiative focuses on Citizen Engagement workflows and explicitly targets eligibility, grievances, and hearings as part of a multi-module healthcare and eligibility modernization for Arizona Medicaid.
The initial implementation packaged ServiceNow Public Sector Digital Services alongside IT service management capabilities to instrument grievance intake, hearings case handling, and eligibility support processes. ServiceNow Public Sector Digital Services was configured to provide case orchestration, workflow automation, and citizen-facing engagement channels consistent with Citizen Engagement functional patterns.
Deployment architecture centers on the ServiceNow AI Platform for application hosting and workflow automation, with Ernst Young and NTT Data Services supporting a rapid deployment program. Phase one, which included ITSM and Public Sector Digital Services for grievances and hearings, went live in June 2024, establishing the operational baseline across AHCCCS eligibility and appeals functions.
Governance activities emphasized multi-module rollout sequencing and process standardization, with plans to modernize more than 90 core business processes across Medicaid eligibility and related business functions. The program is positioned as an enterprise-wide modernization of Citizen Engagement services using ServiceNow Public Sector Digital Services to centralize case handling and streamline workflows.
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State of Florida | Government | 232000 | $91.1B | United States | ServiceNow | ServiceNow Public Sector Digital Services | Citizen Engagement | 2022 | n/a |
In 2022, the State of Florida implemented ServiceNow Public Sector Digital Services to digitize constituent engagement and to support emergency response workflows. The deployment used the ServiceNow cloud based platform to deliver Citizen Engagement capabilities across state agencies and field operations, enabling public facing request intake and internal case orchestration.
ServiceNow Public Sector Digital Services was configured with purpose built modules including the Service Request Playbook to automate and standardize inbound service requests, and Service Mapping Plus with Automated service suggestions to build high fidelity service maps using machine learning. The implementation also leveraged AI contact center capabilities, inventory management workflows to support hardware deployments, and data ingestion and correlation features to consolidate information from many sources for operational decision making.
Operational coverage included statewide emergency response and constituent services during Hurricane Ian, where the State of Florida reported standing up missing.fl.gov in less than 24 hours and launching safe.fl.gov, ingesting and correlating more than 100,000 location tags contributed by urban search and rescue teams. The deployment supported contact center handling of more than 44,000 phone numbers and tracking over 20,000 unique households, and it provided workflow support for inventory management to enable the first deployment of Starlink terminals during the response.
Governance centered on automating service request processes, providing visibility for back office teams to monitor progress, and giving residents the ability to request services and track status on any device. Service Mapping Plus automated service suggestions were used to reduce manual mapping effort and improve operational visibility for IT operators, and the pre packaged Service Request Playbook established consistent workflows for government workers to handle constituent interactions.
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State of South Dakota | Government | 38511 | $7.0B | United States | ServiceNow | ServiceNow Public Sector Digital Services | Citizen Engagement | 2021 | n/a |
In 2021, the State of South Dakota built SD.gov on ServiceNow Public Sector Digital Services and Customer Service Management to create a unified citizen portal. The ServiceNow Public Sector Digital Services deployment is positioned in the Citizen Engagement category and consolidates citizen services and CRM across state agencies.
The implementation used ServiceNow Public Sector Digital Services together with Customer Service Management to deliver single sign-on, advanced search, and a virtual agent that routes inquiries across agency service queues. Configuration work centralized more than 35 services at launch, and the portal surface includes a virtual agent for self-service and workflow orchestration for case and request management.
The rollout was phased and executed with partner Servos, enabling staged service consolidation and operational cutovers across multiple state functions. Operational coverage focused on cross-agency citizen services including citizen services CRM, bid processing workflows, and reemployment claim handling, with the site achieving roughly 9,000 daily visits soon after launch.
Governance emphasized centralized service catalog management and cross-agency routing to standardize intake and case resolution processes, while the virtual agent and advanced search improved citizen self-service outcomes. Recorded outcomes included faster bid processing and faster reemployment claim handling as reported by the state, reflecting functional improvements in request throughput and citizen engagement.
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Government | 4000 | $4.1B | United States | ServiceNow | ServiceNow Public Sector Digital Services | Citizen Engagement | 2020 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow Public Sector Digital Services
- Christ & Company, a Germany based Professional Services organization with 50 Employees
- Toronto District School Board, a Canada based Education company with 24958 Employees
- Deloitte Canada, a Canada based Professional Services organization with 14217 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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