List of Sharpen Empower Customers
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United States
Since 2010, our global team of researchers has been studying Sharpen Empower customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sharpen Empower for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sharpen Empower for Call Center include: Dorel Juvenile, a United States based Retail organisation with 7000 employees and revenues of $900.0 million, Polywood, a United States based Distribution organisation with 1500 employees and revenues of $200.0 million, Sandia Area, a United States based Banking and Financial Services organisation with 194 employees and revenues of $37.0 million, Vibrant Credit Union, a United States based Banking and Financial Services organisation with 220 employees and revenues of $29.0 million, onPeak, a United States based Professional Services organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Sharpen Empower, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Sharpen Empower customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DMG Consulting LLC | Professional Services | 20 | $6M | United States | Sharpen | Sharpen Empower | Call Center | 2017 | n/a |
In 2017, DMG Consulting LLC implemented Sharpen Empower in a Call Center deployment to centralize voice interactions for its customer-facing operations. Sharpen Empower, a cloud contact center platform with an agentfirst focus, was provisioned to support hosted agent workstations and cloud-based session management.
Functional modules configured included the agent workspace, automatic call distribution, call recording, and real-time reporting and analytics, reflecting core Call Center capabilities. Configuration emphasized desktop softphone controls, queue management, and quality monitoring workflows appropriate for a 20-person professional services firm. The deployment used cloud-hosted infrastructure to minimize on-premise telephony footprint and to provide centralized administration.
Operational scope covered DMG Consulting LLC customer support and sales staff across its United States operations, with a phased rollout aligned to team schedules. Governance centered on centralized user provisioning, role-based access to operational reporting, and standardized call handling procedures to support quality monitoring and consistent service delivery.
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Dorel Juvenile | Retail | 7000 | $900M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
In 2018, Dorel Juvenile implemented Sharpen Empower as its Call Center platform. The deployment focused on delivering omni-channel consumer care capabilities, consolidating interaction handling and agent desktop functions to support customer service operations.
Sharpen Empower was configured to provide supervisor dashboards, KPI reporting, and real-time monitoring, enabling agents and supervisors to review interaction history and queue performance. Functional modules included interaction routing, queue management, and analytics-driven reporting to support coaching, shift oversight, and operational workflows within the contact center.
Operational coverage centered on contact center supervisors and customer service teams, centralizing performance data to inform decision making. Following the deployment Dorel Juvenile reported a gain in ROI and savings in overall contact center costs, and supervisors gained access to accurate KPI data to determine whether changes were helping or hurting team performance.
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onPeak | Professional Services | 200 | $25M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
In 2018, onPeak implemented Sharpen Empower for Call Center operations, deploying an agent-first omni-channel cloud contact center to support its event-driven hotel booking business. onPeak, the largest provider of hotel bookings for the events industry, positioned Sharpen Empower to centralize customer interactions across voice and digital channels and to align agent workflow with high-volume reservation and support tasks.
The Sharpen Empower implementation emphasized an agent-first configuration, providing a unified agent desktop, interaction routing, and queue management consistent with Call Center functional patterns. Sharpen Empower was configured to handle voice and digital interactions with streamlined agent controls and built-in reporting to support operational monitoring and call handling workflows.
Deployment used Sharpen Empower as a cloud contact center platform for onPeak customer care and reservations teams in the United States, consolidating contact handling into a single platform. The cloud architecture reduced on-premises telephony dependence and enabled centralized management of omni-channel queues and agent availability.
Governance shifted toward contact center workflow controls and agent-centric operating procedures, including updated escalation and queue policies and agent coaching processes. The implementation delivered the stated outcomes of improved customer experience and reduced costs, reflecting tighter operational control and more consistent agent handling across channels.
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Distribution | 1500 | $200M | United States | Sharpen | Sharpen Empower | Call Center | 2019 | n/a |
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Banking and Financial Services | 194 | $37M | United States | Sharpen | Sharpen Empower | Call Center | 2020 | n/a |
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Banking and Financial Services | 220 | $29M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Sharpen Empower
- FOX Factory, a United States based Manufacturing organization with 4300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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