List of Sharpen Empower Customers
Sharpen Technologies
101 W Washington St Ste 600E,
Indianapolis, 46204, IN,
United States
Indianapolis, 46204, IN,
United States
1 855-249-3357
Professional Services
120
$18M
Since 2010, our global team of researchers has been studying Sharpen Empower customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sharpen Empower for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sharpen Empower for Call Center include: Dorel Juvenile, a United States based Retail organisation with 7000 employees and revenues of $900.0 million, Polywood, a United States based Distribution organisation with 1500 employees and revenues of $200.0 million, Sandia Area, a United States based Banking and Financial Services organisation with 194 employees and revenues of $37.0 million, Vibrant Credit Union, a United States based Banking and Financial Services organisation with 220 employees and revenues of $29.0 million, onPeak, a United States based Professional Services organisation with 200 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Sharpen Empower, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Sharpen Empower customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DMG Consulting LLC | Professional Services | 20 | $6M | United States | Sharpen | Sharpen Empower | Call Center | 2017 | n/a |
In 2017, DMG Consulting LLC implemented Sharpen Empower in a Call Center deployment to centralize voice interactions for its customer-facing operations. Sharpen Empower, a cloud contact center platform with an agentfirst focus, was provisioned to support hosted agent workstations and cloud-based session management.
Functional modules configured included the agent workspace, automatic call distribution, call recording, and real-time reporting and analytics, reflecting core Call Center capabilities. Configuration emphasized desktop softphone controls, queue management, and quality monitoring workflows appropriate for a 20-person professional services firm. The deployment used cloud-hosted infrastructure to minimize on-premise telephony footprint and to provide centralized administration.
Operational scope covered DMG Consulting LLC customer support and sales staff across its United States operations, with a phased rollout aligned to team schedules. Governance centered on centralized user provisioning, role-based access to operational reporting, and standardized call handling procedures to support quality monitoring and consistent service delivery.
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Dorel Juvenile | Retail | 7000 | $900M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
In 2018, Dorel Juvenile implemented Sharpen Empower as its Call Center platform. The deployment focused on delivering omni-channel consumer care capabilities, consolidating interaction handling and agent desktop functions to support customer service operations.
Sharpen Empower was configured to provide supervisor dashboards, KPI reporting, and real-time monitoring, enabling agents and supervisors to review interaction history and queue performance. Functional modules included interaction routing, queue management, and analytics-driven reporting to support coaching, shift oversight, and operational workflows within the contact center.
Operational coverage centered on contact center supervisors and customer service teams, centralizing performance data to inform decision making. Following the deployment Dorel Juvenile reported a gain in ROI and savings in overall contact center costs, and supervisors gained access to accurate KPI data to determine whether changes were helping or hurting team performance.
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onPeak | Professional Services | 200 | $25M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
In 2018, onPeak implemented Sharpen Empower for Call Center operations, deploying an agent-first omni-channel cloud contact center to support its event-driven hotel booking business. onPeak, the largest provider of hotel bookings for the events industry, positioned Sharpen Empower to centralize customer interactions across voice and digital channels and to align agent workflow with high-volume reservation and support tasks.
The Sharpen Empower implementation emphasized an agent-first configuration, providing a unified agent desktop, interaction routing, and queue management consistent with Call Center functional patterns. Sharpen Empower was configured to handle voice and digital interactions with streamlined agent controls and built-in reporting to support operational monitoring and call handling workflows.
Deployment used Sharpen Empower as a cloud contact center platform for onPeak customer care and reservations teams in the United States, consolidating contact handling into a single platform. The cloud architecture reduced on-premises telephony dependence and enabled centralized management of omni-channel queues and agent availability.
Governance shifted toward contact center workflow controls and agent-centric operating procedures, including updated escalation and queue policies and agent coaching processes. The implementation delivered the stated outcomes of improved customer experience and reduced costs, reflecting tighter operational control and more consistent agent handling across channels.
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Polywood | Distribution | 1500 | $200M | United States | Sharpen | Sharpen Empower | Call Center | 2019 | n/a |
In 2019, Polywood deployed Sharpen Empower as a Call Center platform at its Syracuse, Indiana site to centralize telephony and agent-facing contact workflows. The deployment anchored voice handling for customer service and front office finance inquiries, aligning telephony with day to day accounts payable and accounts receivable activities performed by clerks and customer support staff.
Sharpen Empower was implemented to provide softphone capabilities, inbound queuing, agent workspaces, call recording and basic analytics consistent with Call Center functional expectations. The application was used as the primary softphone software while standard contact center features were configured to support ticket handoffs, callback handling, and agent desktop workflows used by A P and payroll clerks for vendor and customer payment inquiries.
The Sharpen Empower deployment operated alongside a broader application stack that included Zendesk for email inbox and chat, Sage for ERP accounting, Saber for production scheduling, Magento and Salsify for product and commerce operations, ScreenSteps for training content, and Google suite tools. These systems were co deployed in operational workflows to manage and document work, with Sharpen Empower serving the voice channel and Zendesk and Sage used for ticketing and financial reconciliation respectively.
Governance emphasized workflow alignment between telephony and back office processes, with training content authored in ScreenSteps to standardize call handling and payment inquiry procedures. Rollout focused on operationalizing Sharpen Empower for customer service and finance functions at the Syracuse site, embedding voice interactions into existing ticketing and accounting processes without altering named prior systems.
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Sandia Area | Banking and Financial Services | 194 | $37M | United States | Sharpen | Sharpen Empower | Call Center | 2020 | n/a |
In 2020 Sandia Area implemented Sharpen Empower as a Call Center solution embedded on their website. The deployment positioned Sharpen Empower to centralize web-based contact handling and live customer interactions for the 194 employee banking and financial services firm in the United States, aligning the application with front-line customer service and contact center functions.
The Sharpen Empower deployment reflects standard Call Center functional patterns, incorporating category-aligned capabilities such as omnichannel routing, agent desktop interfaces for voice and web chat, real-time monitoring and reporting, and workforce management workflows. Operational emphasis centered on standardizing contact handling and agent routing across customer service and operations teams, embedding the platform within web customer journeys and instituting monitoring and governance workflows to support day to day contact center operations.
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Banking and Financial Services | 220 | $29M | United States | Sharpen | Sharpen Empower | Call Center | 2018 | n/a |
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Buyer Intent: Companies Evaluating Sharpen Empower
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sharpen Empower. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sharpen Empower for Call Center include:
- FOX Factory, a United States based Manufacturing organization with 4300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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FOX Factory | Manufacturing | 4300 | $1.5B | United States | 2025-02-24 |
FAQ - APPS RUN THE WORLD Sharpen Empower Coverage
Sharpen Empower is a Call Center solution from Sharpen.
Companies worldwide use Sharpen Empower, from small firms to large enterprises across 21+ industries.
Organizations such as Dorel Juvenile, Polywood, Sandia Area, Vibrant Credit Union and onPeak are recorded users of
Sharpen Empower for Call Center.
Companies using Sharpen Empower are most concentrated in Retail, Distribution and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Sharpen Empower are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Sharpen Empower across Americas, EMEA, and APAC.
Companies using Sharpen Empower range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Sharpen Empower include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Sharpen Empower customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.