List of SysAid IT Asset Management Customers
SysAid Technologies
80 Atlantic Ave.,
Toronto, M6K 1X9, ON,
Canada
Toronto, M6K 1X9, ON,
Canada
1 800-686-7047
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying SysAid IT Asset Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SysAid IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SysAid IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: University of Michigan, a United States based Education organisation with 31987 employees and revenues of $11.60 billion, David Lloyd Leisure, a United Kingdom based Leisure and Hospitality organisation with 10000 employees and revenues of $2.00 billion, Jewish Board of Family and Children's Services, a United States based Healthcare organisation with 3300 employees and revenues of $231.0 million, Georgetown Law, a United States based Education organisation with 875 employees and revenues of $200.0 million, Relay Resources, a United States based Non Profit organisation with 750 employees and revenues of $170.0 million and many others.
Contact us if you need a completed and verified list of companies using SysAid IT Asset Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Church Health | Non Profit | 350 | $28M | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021 Church Health implemented SysAid IT Asset Management to centralize IT asset and service operations for its Memphis-based nonprofit clinics. The deployment addresses Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and targets IT service desk workflows that support clinical operations, fundraising, accounting and HR functions across the organization.
The SysAid IT Asset Management implementation includes hardware lifecycle tracking for desktops and laptops, software inventory and license visibility, encryption monitoring with real-time alerts for devices, and category-specific service templates. Configuration emphasized automated ticket prioritization, predefined urgency and category routing, picklist-driven forms for onboarding, credentialing and donated equipment intake, and repair and facility service records to reduce ad hoc manual handling.
Operational rollout extended to the central IT team and frontline clinic staff, with adoption of a self-service portal that opened approximately 75 percent of tickets after implementation, and a public office dashboard showing live ticket assignments and status. Built-in reporting and analytics supply executive-level visuals and monthly service reports, and the solution was positioned to support continuity for cloud-hosted clinical systems by ensuring device security and availability for providers.
Governance was formalized through standardized workflows, automated routing rules and performance goals for the service desk. Outcomes reported by Church Health include ticket resolution slashed by 81 percent, within one month average first response of about 3 hours 16 minutes and average time to close around 16 hours, improved consistency and speed in incident handling, and enhanced transparency and HIPAA-oriented data security via encryption alerts.
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David Lloyd Leisure | Leisure and Hospitality | 10000 | $2.0B | United Kingdom | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2020 | n/a |
In 2020, David Lloyd Leisure implemented SysAid IT Asset Management. The implementation covered the company’s IT operations supporting 122 facilities across the United Kingdom, Ireland, and mainland Europe, with an office-based staff of approximately 500 and an IT department of around 100 personnel.
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Georgetown Law | Education | 875 | $200M | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2019 | n/a |
In 2019, Georgetown Law implemented SysAid IT Asset Management, deploying SysAid Cloud ITSM Edition to address service delivery and asset control across the Law Center. The deployment aligns with the Apps Category Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and was scoped to support approximately 15,000 students, 1700 faculty staff, alumni interactions, 30 IT personnel including eight service desk agents, and a 3,000 asset inventory.
The implementation delivered core modules and capabilities including reporting, incident and change management, asset management, SLA management, and password services, with configuration to expose asset and installed software data directly inside incident tickets. SysAid IT Asset Management was configured to support ITIL aligned workflows, ticket prioritization and SLA definitions, enabling asset-to-ticket linkage that improved routing and first contact resolution through automation and status definitions imported during setup.
Operational integrations included an LDAP integration and bulk data imports of SLA parameters and ticket categories, carried out during a rapid four week rollout prior to semester start. The centralized service desk became the single point of contact for roughly 1,000 monthly tickets and provided cross-functional coverage for IT, Facilities and HR request workflows, allowing non-IT departments to leverage the platform for internal request automation.
Governance and process changes accompanied the technical rollout, with SLAs established, performance reporting enabled, and accountability mechanisms instituted so IT could track contribution to the organization. SysAid Professional Services supported the timeline and integration work, and reported outcomes included increased first contact and resolution rates, greater insight and control over IT assets, higher customer satisfaction from defined SLAs and an intuitive interface, and expanded non-IT adoption across campus.
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Jewish Board of Family and Children's Services | Healthcare | 3300 | $231M | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021, the Jewish Board of Family and Children's Services deployed SysAid IT Asset Management to centralize service and asset lifecycle management across its 3,300 employees and more than 17 physical locations. The implementation targeted Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and enterprise service management to unify ticketing, asset records, change controls, and knowledge across the organization.
The deployment of SysAid IT Asset Management was configured to handle incident management, request fulfillment, and change management workflows, using a service catalog and customized templates for budgetary approval, IT review, procurement, setup, installation, and configuration. The Self-Service Portal and Knowledge Base were implemented to enable end users to log categorized tickets, self-resolve common issues, and view related outcomes, while the platform maintained detailed audit trails of who worked on issues and time to resolution.
Operational coverage extended beyond IT to Facilities, HR, and Payroll through cross-department workflows and automatic routing that sends payroll issues to Payroll and HR issues to HR, ensuring tickets land with the appropriate team and escalation level. Asset management capabilities were used to track PCs, laptops, and other equipment across multiple sites so that support staff could identify the asset owner and location when a ticket is opened, and the deployment scaled to absorb a post implementation merger that increased the user base by roughly 1,000 employees.
Governance was strengthened through centralized data and visual dashboards that surfaced incident trends and service bottlenecks, enabling targeted improvements in user training and operational processes. Outcomes explicitly reported by the organization include a full recoup of the SysAid investment within the first year, an 85 percent rate of single interaction incident resolution, and average response times of between 10 and 15 minutes, and the Jewish Board is exploring further automation using SysAid's Automate Joe service orchestration engine to fulfill repetitive IT tasks.
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Microdrones | Professional Services | 150 | $15M | Germany | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021 Microdrones implemented SysAid IT Asset Management, deploying centralized inventory and lifecycle control across Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management. Microdrones is a Germany based multinational provider of commercial drone systems and services, and the implementation targeted an environment that had previously been decentralized across offices in Canada, Germany, the United States, China and France.
The SysAid IT Asset Management deployment consolidated automated asset discovery and reconciliation for workstations and servers, and established a central dashboard that surfaces device status, location and upgrade needs. Functional capabilities brought online included hardware lifecycle tracking, software license visibility and SaaS spend monitoring, together with configuration of asset depreciation and analytics to support future planning.
SysAid was used with its built in ITSM to link asset records to incident and service workflows, enabling contextual ticketing and a planned self service portal for end users to submit incidents. Operational coverage was global, managed by a central IT function led by the Global IT Manager, and the platform is being extended to include mobile devices, printers and network equipment as part of continuing rollout.
Governance was centralized through a single source of truth and a central dashboard that allowed the IT team to identify outdated assets and schedule upgrades or replacements, this restructured asset ownership and standardized reporting across business units. Processes were configured to provide continuous monitoring and to feed asset status into service management and reporting workflows.
As stated by Microdrones, the implementation delivered a clear worldwide snapshot of company assets and enabled corrective actions, operations improved and incidents were reduced, users reported higher satisfaction and the IT team gained time saving in asset management. SysAid IT Asset Management now provides Microdrones with ongoing visibility into workstation and server infrastructure and a foundation for further automation.
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Government | 300 | $45M | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
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Non Profit | 750 | $170M | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
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Manufacturing | 320 | $50M | Germany | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
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Education | 31987 | $11.6B | United States | SysAid Technologies | SysAid IT Asset Management | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
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FAQ - APPS RUN THE WORLD SysAid IT Asset Management Coverage
SysAid IT Asset Management is a Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management solution from SysAid Technologies.
Companies worldwide use SysAid IT Asset Management, from small firms to large enterprises across 21+ industries.
Organizations such as University of Michigan, David Lloyd Leisure, Jewish Board of Family and Children's Services, Georgetown Law and Relay Resources are recorded users of
SysAid IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.
Companies using SysAid IT Asset Management are most concentrated in Education, Leisure and Hospitality and Healthcare, with adoption spanning over 21 industries.
Companies using SysAid IT Asset Management are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SysAid IT Asset Management across Americas, EMEA, and APAC.
Companies using SysAid IT Asset Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 22.22%, and global enterprises with 10,000+ employees - 11.11%.
Customers of SysAid IT Asset Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SysAid IT Asset Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.