List of TOTVS CRM Customers
TOTVS
Av. Braz Leme, 1000, Santana,
Sao Paulo, 2511,
Brazil
Sao Paulo, 2511,
Brazil
55 800-709-8100
Professional Services
12000
$1.1B
Since 2010, our global team of researchers has been studying TOTVS CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOTVS CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOTVS CRM for CRM include: Lc Marcon Advogados Associados, a Brazil based Banking and Financial Services organisation with 5200 employees and revenues of $1.10 billion, Consigaz-Distribuidora De Gas, a Brazil based Distribution organisation with 1000 employees and revenues of $300.0 million, Ibeu, a Brazil based Non Profit organisation with 350 employees and revenues of $200.0 million, Kapazi, a Brazil based Manufacturing organisation with 699 employees and revenues of $35.0 million, The Marson Group, a Brazil based Distribution organisation with 64 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using TOTVS CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The TOTVS CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Consigaz-Distribuidora De Gas | Distribution | 1000 | $300M | Brazil | TOTVS | TOTVS CRM | CRM | 2021 | n/a |
In 2021, Consigaz-Distribuidora De Gas implemented TOTVS CRM to centralize commercial and distribution CRM functions. The deployment targeted the companys commercial organization in Brazil, aligning sales automation with customer account management and distribution order workflows.
TOTVS CRM was configured to provide sales force automation, opportunity and pipeline management, customer portfolio management, order and delivery logistics coordination, national price list administration, contract approval workflows, and commission management capabilities. The configuration also supported pre-sales and post-sales processes and was instrumented to feed commercial reporting and BI control needs.
Operationally the rollout connected CRM workflows to existing BI control processes used by commercial supervisors and supported team management and commission tracking activities described by the commercial organization. The environment coexisted with Sales Force usage observed in parts of the commercial team, while TOTVS CRM served as the primary CRM for account and pipeline orchestration.
Governance focused on formalizing commission and contract approval workflows, embedding Smartlider training and management program touchpoints into user onboarding, and standardizing reporting for commercial supervisors and field sellers. Configuration and process work emphasized repeatable approval gates and BI driven controls to support day to day commercial operations within the distribution business.
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Ibeu | Non Profit | 350 | $200M | Brazil | TOTVS | TOTVS CRM | CRM | 2012 | n/a |
In 2012, Ibeu implemented TOTVS CRM to centralize customer relationship management across its education and administrative operations, classifying the project within the CRM application category. The deployment positioned TOTVS CRM as the primary tool for managing student and constituent engagement workflows, enrollment interactions and related CRM business functions.
Implementation workstreams included requirements analysis and process mapping, and configuration of RM line modules covering Totvs backoffice, human resources, business intelligence, librarian, education and CRM systems. Functional deliverables focused on business intelligence, with development of reports and cubes, creation of test routines in software, and authoring of procedures and manuals to codify operating practices.
The technical architecture emphasized Windows Server hosted application and database tiers, with performance analysis and monitoring applied to SQL Server and MySQL databases. Tasks included creation of procedures and queries in SQL Server and MySQL, Windows Server environment resource analysis, and continuous monitoring of RM line components. The web and digital footprint was monitored using WordPress, RD Station and Google Analytics, and the mobile application environment was likewise analyzed and monitored for operational visibility.
Operational governance established Service Desk N3 ownership for application support, along with orientation and development of processes for the support team. Requirements analysis drove workflow restructuring and handoff definitions across business functions including student services, human resources and backoffice operations, with documentation and procedural controls produced to sustain ongoing support.
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Kapazi | Manufacturing | 699 | $35M | Brazil | TOTVS | TOTVS CRM | CRM | 2025 | n/a |
In 2025, Kapazi implemented TOTVS CRM as part of a broader CRM deployment across its business. The manufacturing company, a national leader in rugs and doormats with over 12,000 points of sale and a multi channel distribution footprint, incorporated TOTVS CRM into an environment already running more than 30 TOTVS solutions to consolidate commercial and operational management.
The deployment centers on TOTVS CRM Sales Force Automation SFA, configured with modules for sales visit planning, online order registration, real time inventory checks, native business intelligence and automation of routine sales activities. TOTVS CRM supports mobile sales force workflows, centralized opportunity and order capture, and dashboarding for sales indicators to standardize sales execution across channels.
Integration architecture links TOTVS CRM directly to the company ERP, leveraging Protheus Backoffice and TOTVS Manufacturing Protheus Line to synchronize master data, inventory status and order transactions. That direct communication enables an end to end flow from order capture in the CRM to production and fulfillment planning in manufacturing and the back office, covering field sales, distribution operations and centralized systems.
Governance and process changes accompanied the rollout, with standardized procedures for order entry, inventory validation and visit reporting enforced through the CRM platform. Operational ownership was aligned between commercial operations and back office management to maintain data quality and ensure sales cadence maps to production planning, and training focused on structured visit orchestration and use of CRM dashboards for tactical decisions.
Kapazi reports greater agility, control and standardization in sales operations as explicit outcomes, noting safer and more transparent management and improved productivity in the sales force. The use of TOTVS CRM within the CRM category created a single platform linking commercial activity to ERP driven manufacturing and distribution workflows, enabling more data driven sales management.
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Lc Marcon Advogados Associados | Banking and Financial Services | 5200 | $1.1B | Brazil | TOTVS | TOTVS CRM | CRM | 2013 | n/a |
In 2013, Lc Marcon Advogados Associados implemented TOTVS CRM, deploying the TOTVS CRM application within its enterprise CRM footprint. This implementation was aligned to the CRM category and established a platform for contact management, opportunity tracking, and case or client interaction workflows typical of CRM systems.
The program included elaboration, implementation and management of a virtualization project spanning more than six environments, implemented on Linux Virtual Box. The virtualization architecture hosted discrete instances for RM - Totvs, BI, EDI, WEB and CRM, creating a multi-environment topology that supported isolated application stacks and consolidated infrastructure management for the CRM instance.
Functional coverage for TOTVS CRM emphasized standard CRM capabilities, with configuration work to enable data flows between CRM and the BI and EDI environments listed in the project scope. Operational responsibility and usage extended into financial, HR and technical teams, reflecting cross functional access and shared data requirements between CRM, RM Totvs and business intelligence components.
Governance activities centered on ongoing management of the virtualized environments and included risk management processes alongside financial, HR and technical controls. The implementation narrative documents sustained operational oversight, technical governance and environment lifecycle management for the TOTVS CRM deployment within the larger virtualized application estate.
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Somos CRM Services | Professional Services | 71 | $8M | Brazil | TOTVS | TOTVS CRM | CRM | 2019 | n/a |
In 2019, Somos CRM Services implemented TOTVS CRM to centralize client relationship and service delivery tracking. The deployment targeted the company’s professional services operations that build and maintain WEB customizations for customers using the TOTVS RM software, aligning client engagement, sales opportunity management, and service ticketing workflows. TOTVS CRM served as the primary CRM application for managing contacts, accounts, and opportunity pipelines across the organization within the CRM category.
The implementation encompassed contact and account management, opportunity management, service case tracking, configurable workflows, and operational dashboards typical of the CRM category. Somos CRM Services configured TOTVS CRM alongside bespoke web front-end components they develop, so the application interacts with customers’ WEB customization layers tied to TOTVS RM. Configuration work prioritized extensible data models and API interfaces to enable record synchronization and aligned customer master data between TOTVS CRM and the WEB customizations.
Operational ownership remained with Somos CRM Services’ internal development and services teams, who perform ongoing maintenance and iterative configuration for each client deployment. Governance emphasized change control for custom WEB modules and versioned releases of the TOTVS CRM configuration to accommodate customers using the WEB customization for TOTVS RM. The rollout approach was executed client by client and integrated configuration management with support and delivery functions to keep CRM records aligned with the web customizations.
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Distribution | 64 | $13M | Brazil | TOTVS | TOTVS CRM | CRM | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TOTVS CRM Coverage
TOTVS CRM is a CRM solution from TOTVS.
Companies worldwide use TOTVS CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Lc Marcon Advogados Associados, Consigaz-Distribuidora De Gas, Ibeu, Kapazi and The Marson Group are recorded users of
TOTVS CRM for CRM.
Companies using TOTVS CRM are most concentrated in Banking and Financial Services, Distribution and Non Profit, with adoption spanning over 21 industries.
Companies using TOTVS CRM are most concentrated in Brazil, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TOTVS CRM across Americas, EMEA, and APAC.
Companies using TOTVS CRM range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 0%.
Customers of TOTVS CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TOTVS CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.