List of Verint Intelligent Call Recording Customers
Verint Systems
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
3800
$909M
Since 2010, our global team of researchers has been studying Verint Intelligent Call Recording customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Intelligent Call Recording for Call Tracking and Recording from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Intelligent Call Recording for Call Tracking and Recording include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Humana, a United States based Insurance organisation with 65680 employees and revenues of $117.76 billion, Tesco, a United Kingdom based Retail organisation with 336926 employees and revenues of $77.56 billion, Vodafone Group, a United Kingdom based Communications organisation with 88780 employees and revenues of $43.89 billion, Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Intelligent Call Recording, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Intelligent Call Recording customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2014 | n/a | In 2014, Admiral Group implemented Verint Intelligent Call Recording as part of a Call Tracking and Recording deployment across its contact center estate. The rollout built on Admiral’s existing Verint Call Recording and Verint Quality Management installations and targeted the company’s seven customer-facing contact departments that handle up to 1,000,000 calls per month across sites in South Wales, Bangalore, Delhi, and Halifax. The Verint Intelligent Call Recording implementation integrated Verint Speech Analytics to transcribe, categorise, and analyse inbound and outbound calls, with configuration focused on three of Admiral’s largest service departments. Functional capabilities implemented include call capture and retention, automated speech-to-text transcription, category building for call types, searchable call indexing that allows users to skip to relevant call segments, and linkage into the established quality management workflow provided by Verint Quality Management. Integration architecture emphasized a single-platform approach, leveraging Verint Call Recording as the capture layer and Verint Speech Analytics as the analytics layer, enabling rapid sourcing of calls by category and accelerating reporting pipelines. Operational coverage explicitly included contact handling across the policy lifecycle from quotation through renewal and claims, with analytics applied to customer service, claims, and policy administration workflows in the three highest-volume service groups. Governance was formalised through a cross-department working group that administers the speech analytics build and reporting taxonomy, including speech analytics representatives drawn from the process teams of relevant departments. Findings are shared monthly within each department and consolidated for senior management on a quarterly basis, and the program included training delivered by the Verint consulting team to support category creation, analyst adoption, and automation of recurring reports. Documented outcomes from the Admiral deployment include resource savings through automation of insight extraction, identification of process differences used to challenge average call handling times, increased efficiency from faster sourcing of calls by type, and streamlined reporting and analytics across contact departments. Admiral is continuing to explore expanding the speech analytics footprint and the potential addition of Verint Text Analytics as a follow-on capability. | |
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Bank of Ireland | Banking and Financial Services | 11386 | $5.2B | Ireland | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2014 | n/a | In 2014 Bank of Ireland implemented Verint Intelligent Call Recording within its Call Tracking and Recording environment as part of a broader Telephony Transformation Programme. The implementation targeted the contact centre technology stack supporting BT Ireland Tallaght in Dublin and was integrated into operational contact centre workflows rather than a standalone pilot. Verint Intelligent Call Recording was deployed alongside Verint Call Recording v11 capabilities for recording and archive management, with functional coverage including session capture, storage orchestration and retrieval workflows aligned to contact handling processes. The programme included extensive end to end testing phases, specifically functional testing, system integration testing, regression testing and business and user acceptance testing, supported by test script and test suite development, defect management and go live migration support and user training. The recording solution was integrated into a heterogeneous telephony and interaction platform that included the Genesys V8 Platform, Avaya Phone System and Avaya One X, with operational links to Genesys Administrator, Genesys Administrator Extension GAX, iWS, CME, Genesys eServices channels for social and email, Outbound Dialler, CCPulse Real Time Reporting, Historical CC Analyser, Symon Wallboards and Speech Storm. Governance activities centered on requirements gathering, business analysis, reviewing call flows, liaising with directors and third party suppliers and ongoing BAU service requests and technical support for Genesys 8. | |
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Bank of Ireland UK | Banking and Financial Services | 8696 | $6.6B | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2014 | n/a | In 2014, Bank of Ireland UK implemented Verint Intelligent Call Recording. Verint Intelligent Call Recording was deployed as part of the Telephony Transformation Programme and positioned to provide enterprise call capture and retention across contact center channels, aligning with the Call Tracking and Recording category. The implementation leveraged Verint Call Recording v11 capabilities including real time capture, historical call analysis, and speech analytics integration via Speech Storm, supporting quality assurance and interaction analytics workflows. The deployment was configured to surface recordings into CCPulse real time reporting and Historical CC Analyser for operational monitoring, and to feed wallboard displays using Symon, providing unified visibility for contact center supervisors. Integration work connected Verint to the Genesys V8 Platform and the Avaya Phone System including Avaya One X, with supporting technologies noted as Genesys Administrator, Genesys Administrator Extension GAX, iWS, and CME. The scope covered contact center telephony and multichannel interaction points including Genesys eServices for social and email routing, and the Outbound Dialler, reflecting end to end call flow integration across the Tallaght Dublin site during the programme period. Governance and rollout emphasized structured testing and operational readiness, with Formal System Integration Testing, Functional Testing, Business Integration Testing, Business and User Acceptance Testing, regression test suites, defect management and resolution support. Activities included requirements gathering, test script design and execution, user training, go live migration support, and stakeholder liaison with directors and third party suppliers to embed recorded interaction workflows into operational processes. | |
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Banking and Financial Services | 53597 | $25.2B | Canada | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2015 | n/a |
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Utilities | 22147 | $26.8B | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2011 | n/a |
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Banking and Financial Services | 50 | $13M | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2018 | n/a |
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Government | 200 | $30M | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2020 | n/a |
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Transportation | 8011 | $3.6B | United States | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2018 | n/a |
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Professional Services | 245 | $26M | United Kingdom | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2016 | n/a |
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Automotive | 150 | $50M | Ireland | Verint Systems | Verint Intelligent Call Recording | Call Tracking and Recording | 2019 | n/a |
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Showing 1 to 10 of 26 entries
Buyer Intent: Companies Evaluating Verint Intelligent Call Recording
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Intelligent Call Recording. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Intelligent Call Recording for Call Tracking and Recording include:
- Level Bangladesh, a Bangladesh based Retail organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Verint Intelligent Call Recording Coverage
Verint Intelligent Call Recording is a Call Tracking and Recording solution from Verint Systems.
Companies worldwide use Verint Intelligent Call Recording, from small firms to large enterprises across 21+ industries.
Organizations such as Shell, Humana, Tesco, Vodafone Group and Centrica are recorded users of
Verint Intelligent Call Recording for Call Tracking and Recording.
Companies using Verint Intelligent Call Recording are most concentrated in Oil, Gas and Chemicals, Insurance and Retail, with adoption spanning over 21 industries.
Companies using Verint Intelligent Call Recording are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Intelligent Call Recording across Americas, EMEA, and APAC.
Companies using Verint Intelligent Call Recording range from small businesses with 0-100 employees - 3.85%, to mid-sized firms with 101-1,000 employees - 15.38%, large organizations with 1,001-10,000 employees - 38.46%, and global enterprises with 10,000+ employees - 42.31%.
Customers of Verint Intelligent Call Recording include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Intelligent Call Recording customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Tracking and Recording.