List of Verint Quality Management Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Quality Management for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Quality Management for Customer Engagement include: Royal Mail, a United Kingdom based Distribution organisation with 130000 employees and revenues of $8.59 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Belron, a United Kingdom based Manufacturing organisation with 29388 employees and revenues of $4.66 billion, ASSU 2000, a France based Insurance organisation with 1800 employees and revenues of $500.0 million, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2014 | n/a |
In 2014, Admiral Group implemented Verint Quality Management in its Customer Engagement environment to strengthen oversight of high-volume contact operations. The deployment targeted the group’s seven customer-facing contact departments, which handle up to 1,000,000 calls per month across brands and sites including South Wales, Bangalore, Delhi, and Halifax.
The Verint Quality Management deployment was configured alongside Verint Call Recording and the integrated Verint Speech Analytics application to transcribe, categorise, and analyse calls. Functional capabilities implemented include call recording for inbound and outbound voice traffic, automated speech-to-text transcription, category building for rapid call sourcing, and quality management workflows to pinpoint training needs and process variance.
Verint Call Recording was used as the capture layer with Verint Speech Analytics and Verint Quality Management operating within a unified platform to enable search by call type and term, faster access to relevant call stages, and consolidated analytics across contact teams. The implementation focused on interactions across the policy lifecycle, covering quotation, policy acceptance, renewals, claims, and general customer service queries from three of Admiral’s largest service departments.
Operational governance was established with a central administration working group that includes speech analytics representatives from the process teams, monthly departmental reporting, and quarterly consolidated analysis for senior managers. Verint consulting provided training and ongoing support during rollout. Explicit outcomes reported include resource savings through automated insights, identification of process differences to challenge average call handling times, increased efficiency in sourcing calls by type, streamlined reporting and analytics across contact departments, and tangible changes to scripting, letters, and process flows.
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ASSU 2000 | Insurance | 1800 | $500M | France | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
In 2017, ASSU 2000 implemented Verint Quality Management to strengthen contact center quality oversight across the VILAVI Group. The deployment targeted a multi-site insurance and credit brokerage operation spanning three activity areas and 11 brands, supporting an IT estate sized for roughly 1,800 employees and €500,000,000 in revenue.
Verint Quality Management was configured to deliver core Customer Engagement capabilities typical of the category, including interaction recording, evaluation and scorecarding, agent evaluation workflows and centralized quality assurance orchestration. The implementation focused on configuration of evaluation forms, quality scoring workflows and recording retention aligned to the broker and credit advisory contact handling procedures used across the organization.
Integrations were implemented with the existing telephony and infrastructure stack identified in the environment, notably Avaya AACC and related Avaya modules, together with network and security elements such as Fortinet, Big IP F5 and Cisco. The deployment also tied into server and platform components including Windows Server, Hyper V, VMware, Active Directory and SQL Server to enable authenticated agent identification, secure access controls and end to end capture of interactions for Verint Quality Management.
Operational governance and day to day ownership were assigned to the Information Systems Department and an Operations Pilot role responsible for installing, putting into production, administering and operating the IT resources of the telephone solution and networks. The implementation was embedded in contact center quality assurance and IT support workflows, supporting multi site maintenance and continuity of telephony systems software and infrastructure to meet quality, productivity and security objectives.
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Belron | Manufacturing | 29388 | $4.7B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2018 | n/a |
In 2018, Belron migrated its on premise Verint solution to Verint SaaS by implementing Verint Quality Management under the Customer Engagement category. The program targeted quality assurance and workforce oversight functions across Belron UK operations and aligned the application footprint with the group IT migration strategy.
The implementation covered Verint Quality Management and adjacent Verint capabilities for Work Force management, Performance management, Quality management and Automated Quality management. Configuration work addressed evaluation workflows, scorecarding, automated sampling rules and performance reporting consistent with Customer Engagement operational needs.
The architecture involved migration from on premise hosting to a Verint SaaS tenancy and integrated OKTA for IDAM and SSO to provide identity federation and single sign on across the Verint services. Cloud provisioning and tenancy configuration were scoped to host workforce, performance and quality modules within the vendor cloud while maintaining group process control.
Delivery was executed through internal solution architecture and project management following Internal and Group process, with a Senior Project Manager responsible for solution design, technical guidance and migration project management. The work was coordinated alongside broader datacentre resilience and cloud migration activities, and rollout governance emphasized centralized quality workflows and SaaS operational controls.
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Euro-Assurance | Insurance | 550 | $55M | France | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
In 2017, Euro-Assurance implemented Verint Quality Management as part of its Customer Engagement environment to standardize contact center quality across its multi site broker operations covering three areas of activity and 11 brands. The deployment targeted quality monitoring across inbound and outbound interactions and was positioned inside the insurer's IT estate to support agent evaluation, compliance oversight, and operational consistency across sites.
Verint Quality Management was configured to deliver core quality monitoring capabilities including interaction capture and recording, agent scoring and evaluation workflows, and operational reporting and analytics. Configuration work focused on role based access and scoring templates, scheduling of evaluation workflows, and report packaging for contact center supervisors and operational managers.
The implementation integrated with the estate of telephony and infrastructure technologies documented by the customer, notably Avaya AACC with associated Avaya components and Scopia related tooling for interaction sources. The solution was deployed into a virtualized server environment using Windows Server and hypervisor platforms such as Hyper V and VMWare with persistence on SQL Server, and was placed behind existing network controls including Fortinet and Big IP F5 appliances and Cisco MPLS and Wifi fabrics. Directory and messaging integration used Active Directory and Exchange, and the deployment model required coordination with SharePoint and other Windows based application services.
Operational governance accompanied the technical rollout, with the Information Systems Department defining an Operations Pilot role responsible for installing, administering and operating telephony and network IT resources and for maintaining telephony systems and software infrastructure with a focus on quality, productivity and security. Governance also defined maintenance windows, monitoring responsibilities and escalation paths between the contact center, infrastructure teams and application owners to sustain Verint Quality Management operations.
The program affected contact center operations, IT operations and broker support teams across Euro Assurance, and rollout planning reflected the multi site nature of the business. Staffing and skill requirements were explicit, the organization recruiting an Operations Pilot with hands on experience in Avaya telephony, network appliances and Windows based server and virtualization platforms to sustain the Verint Quality Management environment.
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Fiserv UK | Professional Services | 1000 | $232M | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
In 2017, Fiserv UK implemented Verint Quality Management to centralize quality assurance and speech analytics for its UK operations. The deployment targeted the Customer Engagement function and was scoped to improve contact center quality management and customer service monitoring across voice and digital channels.
The Verint Quality Management deployment configured core modules including interaction recording and speech analytics, evaluation forms and quality scoring, agent and team dashboards, and consolidated reporting for continuous monitoring. Configuration emphasized automated evaluation workflows and scorecarding, with speech analytics tuned to surface compliance, customer sentiment, and coaching opportunities for supervisors.
Project management for the rollout was coordinated across multiple countries, with Fiserv program managers managing developers and engineers to deliver the capability for the UK business. The implementation ran alongside parallel operational initiatives, notably a mail scanning and print vendor migration that delivered a reported £900k cost saving, and a company first workforce automation program using UI Path that was integrated into operations to achieve FTE efficiencies.
Governance transitioned to centralized quality governance and structured evaluation processes, embedding Verint Quality Management into agent coaching, compliance reviews, and management reporting. Verint Quality Management provided the UK operational business improved quality management and speech analytical capabilities to drive and improve customer service and Net Promoter Score.
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Distribution | 130000 | $8.6B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2012 | n/a |
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Professional Services | 1800 | $300M | Ireland | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
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Banking and Financial Services | 2300 | $474M | United States | Verint Systems | Verint Quality Management | Customer Engagement | 2019 | n/a |
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FAQ - APPS RUN THE WORLD Verint Quality Management Coverage
Verint Quality Management is a Customer Engagement solution from Verint Systems.
Companies worldwide use Verint Quality Management, from small firms to large enterprises across 21+ industries.
Organizations such as Royal Mail, Admiral Group, Belron, ASSU 2000 and VyStar Credit Union are recorded users of
Verint Quality Management for Customer Engagement.
Companies using Verint Quality Management are most concentrated in Distribution, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using Verint Quality Management are most concentrated in United Kingdom, France and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Quality Management across Americas, EMEA, and APAC.
Companies using Verint Quality Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 37.5%, and global enterprises with 10,000+ employees - 37.5%.
Customers of Verint Quality Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Quality Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.