List of Verint Quality Management Customers
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Since 2010, our global team of researchers has been studying Verint Quality Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Quality Management for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Quality Management for Customer Engagement include: Royal Mail, a United Kingdom based Distribution organisation with 130000 employees and revenues of $8.59 billion, Admiral Group, a United Kingdom based Insurance organisation with 13000 employees and revenues of $5.10 billion, Belron, a United Kingdom based Manufacturing organisation with 29388 employees and revenues of $4.66 billion, ASSU 2000, a France based Insurance organisation with 1800 employees and revenues of $500.0 million, VyStar Credit Union, a United States based Banking and Financial Services organisation with 2300 employees and revenues of $474.0 million and many others.
Contact us if you need a completed and verified list of companies using Verint Quality Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Verint Quality Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2014 | n/a |
In 2014, Admiral Group implemented Verint Quality Management in its Customer Engagement environment to strengthen oversight of high-volume contact operations. The deployment targeted the group’s seven customer-facing contact departments, which handle up to 1,000,000 calls per month across brands and sites including South Wales, Bangalore, Delhi, and Halifax.
The Verint Quality Management deployment was configured alongside Verint Call Recording and the integrated Verint Speech Analytics application to transcribe, categorise, and analyse calls. Functional capabilities implemented include call recording for inbound and outbound voice traffic, automated speech-to-text transcription, category building for rapid call sourcing, and quality management workflows to pinpoint training needs and process variance.
Verint Call Recording was used as the capture layer with Verint Speech Analytics and Verint Quality Management operating within a unified platform to enable search by call type and term, faster access to relevant call stages, and consolidated analytics across contact teams. The implementation focused on interactions across the policy lifecycle, covering quotation, policy acceptance, renewals, claims, and general customer service queries from three of Admiral’s largest service departments.
Operational governance was established with a central administration working group that includes speech analytics representatives from the process teams, monthly departmental reporting, and quarterly consolidated analysis for senior managers. Verint consulting provided training and ongoing support during rollout. Explicit outcomes reported include resource savings through automated insights, identification of process differences to challenge average call handling times, increased efficiency in sourcing calls by type, streamlined reporting and analytics across contact departments, and tangible changes to scripting, letters, and process flows.
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ASSU 2000 | Insurance | 1800 | $500M | France | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
In 2017, ASSU 2000 implemented Verint Quality Management to strengthen contact center quality oversight across the VILAVI Group. The deployment targeted a multi-site insurance and credit brokerage operation spanning three activity areas and 11 brands, supporting an IT estate sized for roughly 1,800 employees and €500,000,000 in revenue.
Verint Quality Management was configured to deliver core Customer Engagement capabilities typical of the category, including interaction recording, evaluation and scorecarding, agent evaluation workflows and centralized quality assurance orchestration. The implementation focused on configuration of evaluation forms, quality scoring workflows and recording retention aligned to the broker and credit advisory contact handling procedures used across the organization.
Integrations were implemented with the existing telephony and infrastructure stack identified in the environment, notably Avaya AACC and related Avaya modules, together with network and security elements such as Fortinet, Big IP F5 and Cisco. The deployment also tied into server and platform components including Windows Server, Hyper V, VMware, Active Directory and SQL Server to enable authenticated agent identification, secure access controls and end to end capture of interactions for Verint Quality Management.
Operational governance and day to day ownership were assigned to the Information Systems Department and an Operations Pilot role responsible for installing, putting into production, administering and operating the IT resources of the telephone solution and networks. The implementation was embedded in contact center quality assurance and IT support workflows, supporting multi site maintenance and continuity of telephony systems software and infrastructure to meet quality, productivity and security objectives.
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Belron | Manufacturing | 29388 | $4.7B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2018 | n/a |
In 2018, Belron migrated its on premise Verint solution to Verint SaaS by implementing Verint Quality Management under the Customer Engagement category. The program targeted quality assurance and workforce oversight functions across Belron UK operations and aligned the application footprint with the group IT migration strategy.
The implementation covered Verint Quality Management and adjacent Verint capabilities for Work Force management, Performance management, Quality management and Automated Quality management. Configuration work addressed evaluation workflows, scorecarding, automated sampling rules and performance reporting consistent with Customer Engagement operational needs.
The architecture involved migration from on premise hosting to a Verint SaaS tenancy and integrated OKTA for IDAM and SSO to provide identity federation and single sign on across the Verint services. Cloud provisioning and tenancy configuration were scoped to host workforce, performance and quality modules within the vendor cloud while maintaining group process control.
Delivery was executed through internal solution architecture and project management following Internal and Group process, with a Senior Project Manager responsible for solution design, technical guidance and migration project management. The work was coordinated alongside broader datacentre resilience and cloud migration activities, and rollout governance emphasized centralized quality workflows and SaaS operational controls.
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Insurance | 550 | $55M | France | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
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Professional Services | 1000 | $232M | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
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Distribution | 130000 | $8.6B | United Kingdom | Verint Systems | Verint Quality Management | Customer Engagement | 2012 | n/a |
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Professional Services | 1800 | $300M | Ireland | Verint Systems | Verint Quality Management | Customer Engagement | 2017 | n/a |
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Banking and Financial Services | 2300 | $474M | United States | Verint Systems | Verint Quality Management | Customer Engagement | 2019 | n/a |
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