List of Verint Speech Analytics Customers
Verint Systems Inc. (acquired, merge with Calabrio)
175 Broadhollow Rd., Suite 100,
Melville, 11747, NY,
United States
Melville, 11747, NY,
United States
1 631-962-9600
Professional Services
4000
$912M
Since 2010, our global team of researchers has been studying Verint Speech Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Verint Speech Analytics for Speech Recognition AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Verint Speech Analytics for Speech Recognition AI include: Tesco, a United Kingdom based Retail organisation with 340000 employees and revenues of $93.25 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, NextEra Energy, a United States based Utilities organisation with 16800 employees and revenues of $24.75 billion, PNC Bank, a United States based Banking and Financial Services organisation with 53859 employees and revenues of $20.81 billion, Allianz Partners, a France based Insurance organisation with 18000 employees and revenues of $8.50 billion and many others.
Contact us if you need a completed and verified list of companies using Verint Speech Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Verint Speech Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Admiral Group | Insurance | 13000 | $5.1B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2014 | n/a |
In 2014, Admiral Group implemented Verint Speech Analytics as a Speech Recognition AI application to gain deeper visibility into customer contact drivers across the policy lifecycle. The deployment focused on three of Admiral’s largest service departments within a broader contact architecture that handles up to 1,000,000 calls per month across seven customer-facing contact departments and sites in South Wales, Bangalore, Delhi, and Halifax.
Verint Speech Analytics was configured to transcribe, categorise, and analyse inbound and outbound voice interactions, leveraging category building and term-based navigation to accelerate access to relevant call segments. The implementation was positioned alongside Verint Quality Management to provide a consolidated platform for voice analytics and quality workflows, enabling rule-based categorisation and automated sourcing of calls by type.
The technical integration was explicitly with Verint Call Recording and Verint Quality Management, where recorded calls feed into Verint Speech Analytics for transcription and analytics, and results are surfaced into the existing quality management and reporting layers. This one-platform integration eliminated multiple overlapping manual processes and created a single data pipeline for speech-derived metadata and call categorisation.
Governance and operational rollout were managed through a working group that included speech analytics representatives from the process teams of relevant departments, with monthly departmental findings and quarterly consolidated analysis for senior managers. Verint provided delivery and training support during deployment and ongoing consulting to expand the speech analytics footprint and to explore adding Verint Text Analytics for multi modal insight.
Admiral reported explicit outcomes from the deployment including resource savings through automation of call sourcing, identification of process differences used to challenge average call handling times, faster and more accurate reporting across contact departments, and operational changes such as scripting, letter, and process updates driven by the insights. Verint Speech Analytics increased the companys ability to quantify softer conversational issues and to identify potentially avoidable calls, improving visibility into customer pain points and training needs.
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Allianz Partners | Insurance | 18000 | $8.5B | France | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | n/a |
In 2016, Allianz Partners deployed Verint Speech Analytics within its contact center operations as the foundation of an accent neutralization initiative. Allianz Partners had been using a host of Verint products across its contact centers for several years, and Verint Speech Analytics was applied to analyze voice interactions to surface pronunciation and intelligibility patterns that affect caller comprehension.
The implementation leveraged core speech analytics capabilities typical of Speech Recognition AI, including automated speech-to-text transcription, phonetic pattern detection, and role-based reporting to identify where accent-related clarity issues occurred. Verint Speech Analytics was configured to produce agent-level insights and exception reports that feed structured coaching and voice training workflows, enabling supervisors to prioritize sessions based on analytics signals.
Operational coverage focused on customer service associates and frontline supervisors across voice channels, with analytics sampling and monitoring embedded into routine quality and performance processes. Governance emphasized analytics-driven coaching, standardized pronunciation guidance, and iterative measurement, reflecting the Allianz Partners Verint Speech Analytics Speech Recognition AI relationship between application and contact center business function, and aiming to help associates speak more clearly to better connect with callers and improve the customer experience.
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Banco Sabadell | Banking and Financial Services | 18985 | $4.8B | Spain | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2017 | n/a |
In 2017, Banco Sabadell implemented Verint Speech Analytics in the Speech Recognition AI category as part of its digital and commercial transformation. The deployment positioned Verint Speech Analytics to ingest and transcribe voice interactions from retail banking contact channels and to generate structured interaction analytics for downstream use.
The implementation focused on core Speech Recognition AI capabilities including speech-to-text transcription, interaction analytics, automated quality assurance, and thematic trend detection to surface customer sentiment and product feedback. Verint Speech Analytics was configured to produce searchable transcripts, conversation scoring, and topic clustering to support operational monitoring and voice-of-customer analysis.
Operational coverage emphasized contact center operations and commercial functions within the bank, with outputs consumed by customer service management and product teams to inform process changes and product development. The installation supported business process improvements by turning recorded interactions into analytics-ready data used in agent coaching and case escalation workflows.
Governance and rollout centered on embedding analytics into operational workflows and reporting pipelines for frontline managers and commercial stakeholders, establishing a repeatable cadence for insight delivery. Banco Sabadell used Verint Speech Analytics to improve customer service and to refine its product offering through systematic voice-driven feedback loops.
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Barclays | Banking and Financial Services | 93000 | $34.9B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2017 | n/a |
In 2017 Barclays deployed Verint Speech Analytics to enhance Virtual channel teams visibility into client interactions across global sites. The deployment complemented ongoing Performance Insight activity through 2019 and operated alongside Nexidia Interaction Analytics to support end to end voice interaction analysis.
Verint Speech Analytics was configured for query building, automated transcription and interaction tagging to enable stakeholders to locate themes and client pain points. The Speech Recognition AI capabilities in Verint Speech Analytics were used for query driven sampling, conversation analytics and experience mapping, with monthly and quarterly maintenance of queries, bespoke query development, and risk and conformance checking of client interactions.
Integrations explicitly included Nexidia Interaction Analytics and coordination with Risk and Performance Framework channel leads to calibrate sampling and insight sharing. Operational coverage spanned Virtual channel teams and multiple global sites, with six sites engaged during the Performance Framework launch and rollout activities.
Governance and workflow changes were formalized through an end to end Governance Plan developed during the 2016 to 2017 Performance Framework rollout, including governance sampling, manager support via face to face and Webex sessions, and a Performance Framework reporting pack. Deliverables from the Verint Speech Analytics implementation included experience mapping sessions, targeted reviews of vulnerable client interactions, and monthly insight shares to inform process and compliance discussions.
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Blue Cross and Blue Shield of Louisiana | Insurance | 2500 | $1.1B | United States | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2015 | n/a |
In 2015, Blue Cross and Blue Shield of Louisiana implemented Verint Speech Analytics within its contact center operations. The insurer records upward of 2.1 million customer calls annually with Verint Call Recording, and it uses Verint Speech Analytics to transcribe and index every phone call to create a rich data store for quality and operational analysis. Blue Cross and Blue Shield of Louisiana uses Verint Speech Analytics, a Speech Recognition AI application, to support contact center quality assurance and agent coaching workflows.
Verint Speech Analytics is deployed alongside Verint Call Recording, Verint Quality Management, and Verint Coaching to automate the quality monitoring lifecycle. Functional capabilities in use include automated speech-to-text transcription, call indexing for search and review, structured call evaluation workflows, and coaching scheduling and tracking. The implementation centralizes call capture and analysis, enabling the insurer to convert voice interactions into searchable data and to operationalize evaluations and coaching delivery.
Operational scope is explicitly within contact center operations and quality assurance, where Verint Quality Management and Verint Coaching enable the insurer to automate call evaluations and to schedule, deliver, and track employee coaching. Governance shifted toward system-driven monitoring and standardized evaluation processes, with Verint components instrumenting both the capture and the downstream quality workflows. The deployment produces a comprehensive voice data repository and an integrated QA and coaching pipeline through Verint Speech Analytics and linked Verint modules.
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | Sabio |
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Banking and Financial Services | 737 | $143M | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2018 | n/a |
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Utilities | 16800 | $24.8B | United States | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | n/a |
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Banking and Financial Services | 53859 | $20.8B | United States | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2008 | n/a |
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Insurance | 2800 | $2.6B | Canada | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating Verint Speech Analytics
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Verint Speech Analytics. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Verint Speech Analytics for Speech Recognition AI include:
- Draup, a United States based Professional Services organization with 222 Employees
- Dovel & Luner, a United States based Professional Services company with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Draup | Professional Services | 222 | $45M | United States | 2025-10-08 |
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Dovel & Luner | Professional Services | 15 | $2M | United States | 2024-06-08 |
FAQ - APPS RUN THE WORLD Verint Speech Analytics Coverage
Verint Speech Analytics is a Speech Recognition AI solution from Verint Systems.
Companies worldwide use Verint Speech Analytics, from small firms to large enterprises across 21+ industries.
Organizations such as Tesco, Barclays, NextEra Energy, PNC Bank and Allianz Partners are recorded users of
Verint Speech Analytics for Speech Recognition AI.
Companies using Verint Speech Analytics are most concentrated in Retail, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.
Companies using Verint Speech Analytics are most concentrated in United Kingdom, United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Verint Speech Analytics across Americas, EMEA, and APAC.
Companies using Verint Speech Analytics range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 7.69%, large organizations with 1,001-10,000 employees - 38.46%, and global enterprises with 10,000+ employees - 53.85%.
Customers of Verint Speech Analytics include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Verint Speech Analytics customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Speech Recognition AI.