List of Vizolution Platform Customers
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Since 2010, our global team of researchers has been studying Vizolution Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Vizolution Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Vizolution Platform for Customer Experience include: Royal Bank of Scotland, a United Kingdom based Banking and Financial Services organisation with 61651 employees and revenues of $18.88 billion, Santander UK, a United Kingdom based Banking and Financial Services organisation with 19800 employees and revenues of $6.47 billion, HSBC Bank USA, a United States based Banking and Financial Services organisation with 2040 employees and revenues of $3.86 billion, ING United Kingdom, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $1.30 billion and many others.
Contact us if you need a completed and verified list of companies using Vizolution Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Vizolution Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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HSBC Bank USA | Banking and Financial Services | 2040 | $3.9B | United States | Vizolution | Vizolution Platform | Customer Experience | 2018 | n/a | In 2018, HSBC Bank USA selected Vizolution Platform to roll out a virtual customer experience capability in the United States. The Vizolution Platform is a Customer Experience application designed to enable agents and customers to show, share and e-sign documents across retail and lending journeys. Deployment emphasized interactive document workflows and electronic signature orchestration, implementing show and share document functionality and e-signature processes to support retail banking and loan origination interactions. Configuration focused on agent-assisted channels to operationalize document collaboration between bank representatives and customers during account servicing and lending decision workflows. The US deployment followed successful UK implementations that reported customer satisfaction up to 90 percent and average loan approval times reduced by about half, and those results informed the decision to extend the Vizolution Platform to HSBC Bank USA. Operational scope covered United States retail and lending operations, impacting customer-facing service and loan processing workflows while centralizing virtual customer engagement capabilities within frontline channels. | |
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ING United Kingdom | Banking and Financial Services | 8000 | $1.3B | United Kingdom | Vizolution | Vizolution Platform | Customer Experience | 2019 | n/a | In 2019, ING United Kingdom implemented the Vizolution Platform as a cloud-based Customer Experience solution to strengthen customer-facing operations across its UK retail banking channels. The deployment targeted digital and contact center touchpoints, aligning the Vizolution Platform with front-office customer engagement and advisory workflows for an organization of approximately 8,000 employees. Configuration centered on Customer Experience capabilities typical of cloud engagement platforms, including guided workflow orchestration, interactive document exchange, session co-browsing and digital signature enablement, and configurable business rules for agent-assisted journeys. The Vizolution Platform was configured to provide role-based interfaces for advisors, scripted interaction flows for complex product conversations, and audit-capable process controls to support compliance during live customer sessions. Operational coverage focused on contact center agents and branch advisory teams within the United Kingdom, extending digital-assisted workflows into online and telephony channels to reduce manual document handling and to standardize customer interactions. Implementation emphasized integration readiness for upstream and downstream systems common to retail banking environments, while preserving the Vizolution Platform as the customer-facing orchestration layer. Governance workstreams included configuration governance, agent training on scripted and assisted digital processes, and procedural changes to capture interaction artifacts for compliance and quality assurance. Rollout sequencing used staged channel adoption and administrative segmentation to control configuration changes, while maintaining platform-level logging and access controls to support operational governance. | |
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Royal Bank of Scotland | Banking and Financial Services | 61651 | $18.9B | United Kingdom | Vizolution | Vizolution Platform | Customer Experience | 2017 | n/a | In 2017 Royal Bank of Scotland implemented Vizolution Platform for Customer Experience to digitize mortgage origination and servicing. The initiative under the DigiDocs program targeted a paperless mortgage process in the United Kingdom and positioned the Vizolution Platform as the front-end customer engagement layer for agent-assisted remote completion workflows. The deployment used Vizolution vScreen and vDoc capabilities to enable secure real-time screen sharing, interactive document completion, and electronic signing between mortgage agents and retail customers. Configuration emphasized guided document workflows and agent-assisted touchpoints to replicate in-branch processes in a remote context, aligning with Customer Experience functional workflows for document orchestration and customer authentication steps. The solution went live in 2018 and operated across RBS mortgage origination and servicing channels in the United Kingdom, supporting remote completion of mortgage documentation by frontline mortgage agents and customers. Operational coverage focused on agent-customer interactions rather than back-office loan decisioning, enabling end-to-end digital document handling during the application and completion stages. Governance and rollout centered on process redesign to remove paper-intensive steps and embed agent-assisted digital verification in existing mortgage workflows. The deployment delivered explicit outcomes in early 2018, recording an NPS of 79 in Q1 2018, reducing average mortgage processing time by 11 days, and eliminating millions of sheets of paper annually. | |
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Vizolution | Vizolution Platform | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating Vizolution Platform
- The Toronto-Dominion Bank, a Canada based Banking and Financial Services organization with 102218 Employees
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