List of Waystar Platform Customers
Waystar
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Professional Services
1500
$1.1B
Since 2010, our global team of researchers has been studying Waystar Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Waystar Platform for Revenue Cycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Waystar Platform for Revenue Cycle Management include: Advocate Health, a United States based Non Profit organisation with 155000 employees and revenues of $9.20 billion, Prisma Health, a United States based Healthcare organisation with 29309 employees and revenues of $6.40 billion, University Hospitals, a United States based Healthcare organisation with 32000 employees and revenues of $6.40 billion, Piedmont Augusta, a United States based Healthcare organisation with 31000 employees and revenues of $6.00 billion, Vision Integrated Partners, a United States based Healthcare organisation with 1200 employees and revenues of $150.0 million and many others.
Contact us if you need a completed and verified list of companies using Waystar Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advocate Health | Non Profit | 155000 | $9.2B | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2025 | n/a |
In 2025 Advocate Health implemented the Waystar Platform for Revenue Cycle Management to centralize patient financial care and modernize intake workflows. The deployment targeted enterprise patient access operations under the leadership of the Vice President of Enterprise Patient Access, with the Waystar Platform positioned as the core revenue cycle application supporting eligibility, estimation, and authorization workflows.
The implementation configured Waystar Platform automation to run a fully automated presumptive charity program, removing the need for patient-filled applications when threshold criteria are met. The platform was also configured for automated eligibility checks, patient cost estimation, and authorization orchestration, streamlining the front-end intake process and reducing procedural steps for patients.
Operational coverage focused on Advocate Healths patient access teams and community sites, enabling automated decisioning at intake and extending financial assistance to thousands more patients in communities that were previously hard to reach. The Waystar Platform integrated into intake orchestration and authorization workflows, acting as the system of record for automated eligibility and estimation processes across the enterprise patient access function.
Governance and process changes emphasized automating presumptive charity rules and embedding those rules into standard intake procedures, with ongoing collaboration between Advocate Health and Waystar on configuration and refinement. Reported outcomes from the deployment include fewer administrative steps for patients, expanded reach of charity care programs, improved patient experience during intake, and a vendor relationship characterized as a partnership that listens and adapts.
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Permian Regional Medical Center | Healthcare | 382 | $70M | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2025 | n/a |
In 2025, Permian Regional Medical Center implemented the Waystar Platform to centralize revenue operations and move to a platform strategy for patient financial workflows. The Waystar Platform was deployed as a Revenue Cycle Management solution and procured as a complete suite covering the patient financial lifecycle from eligibility through collections with charity care, according to Business Office Director Felicia Jamison.
The implementation configured core Revenue Cycle Management capabilities including eligibility verification, automated patient billing and collections, charity care workflow support, and automation to replace prior manual notations and reconciliation steps. Waystar Platform configuration emphasized end to end orchestration across registration through collections, and introduced automated workflow routing and status visibility for revenue staff.
A key technical integration was Waystar’s bi directional connection with the facility’s MEDITECH EHR system, which consolidated workstreams that previously required navigating multiple systems. That MEDITECH integration enabled single place documentation and data flow back and forth between clinical and financial records, simplifying claims and patient account workflows and improving visibility for the Business Office.
Governance and rollout followed a platform first approach, with the Business Office leading adoption and Waystar acting as the implementation partner referenced in internal communications. The hospital reported movement from manual processes to automated workflows, faster case handling, and improved operational visibility, and described the Waystar relationship as responsive and efficient in supporting ongoing configuration and issue resolution.
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Piedmont Augusta | Healthcare | 31000 | $6.0B | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2025 | n/a |
In 2025 Piedmont Augusta participated as an early adopter of the Waystar Platform in a Revenue Cycle Management deployment, positioning the system at the core of its revenue cycle operations. The deployment was sponsored by Financial & Operational Effectiveness leadership and focused on operationalizing prior authorization workflows and denial and appeal processing, with the organization contributing prioritized product feedback through the Waystar Early Adopter Program.
The implementation emphasized Waystar Platform functional modules, specifically Auth Accelerate to automate and accelerate authorization capture and the Denial + Appeal Management capabilities using AltitudeCreate™ for automated appeal letter generation. Operational scope targeted front-line authorization teams and centralized revenue cycle operators to standardize workflows and introduce automated document generation into casework. Reported outcomes from the early adopter program include an authorization accuracy rate exceeding 90 percent at Piedmont and a two times increase in overturned denials for TeamHealth when leveraging AltitudeCreate™, while governance incorporated direct feedback loops between Piedmont Augusta revenue leadership and Waystar product teams to guide phased rollouts across revenue cycle functions.
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Prisma Health | Healthcare | 29309 | $6.4B | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2024 | n/a |
In 2024, Prisma Health implemented Waystar Platform, deploying it as a cloud-based Revenue Cycle Management application to address prior authorization and patient access workflows. The deployment targeted Prisma Health's enterprise revenue cycle and patient access organizations across its South Carolina sites, aligning with executive revenue cycle priorities.
Implementation centered on Waystar Auth Accelerate capabilities within the Waystar Platform, automating every step of the prior authorization submission process and continuous status checks with payer workflows. Configuration and automation included rule-based submission logic and orchestration of approval status monitoring to reduce manual touchpoints. Based on vendor reported results, submission times were reduced by 70% and auto-approval rates increased to 85%.
Prisma Health's deployment used the vendor's cloud platform to orchestrate interactions between front end patient access systems and payer authorization channels, shortening average payer approval wait time by 75% from more than four days to one day or less. Operational coverage focused on revenue cycle operations and patient intake teams that handle prior authorizations, embedding the Waystar Platform into daily workflows. The implementation approach emphasized automation of routine checks and exception routing to limit labor intensive denials.
Governance and rollout were led by revenue cycle leadership, with Prisma Health's Executive Director of Revenue Cycle, Patrick Griffin, citing collaboration with industry partners to operationalize the solution. Workflow restructuring included reassigning authorization monitoring tasks from manual status checks to automated exception queues, and integrating new approval logic into existing intake and appeals processes. Training and change management efforts targeted revenue cycle and access staff to absorb automated decisioning into established governance.
The Waystar Platform implementation at Prisma Health demonstrated outcomes reported by the vendor and client, including a 70% reduction in submission time, an 85% auto-approval rate, and a 75% decrease in average payer approval wait time, which the organizations linked to reduced administrative burden and fewer patient care delays. Waystar Platform remains the central Revenue Cycle Management control plane for prior authorization automation within Prisma Health's revenue operations.
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University Hospitals | Healthcare | 32000 | $6.4B | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2025 | n/a |
In 2025, University Hospitals implemented Waystar Platform for Revenue Cycle Management to simplify revenue cycle processes and improve the patient financial experience at the Cleveland based health system. The deployment centered on embedding the Waystar Platform within the electronic medical record to provide a single environment for eligibility, claims, and transaction data, reducing the need to toggle between discrete tools.
Waystar Platform configurations emphasized real time eligibility, claims adjudication visibility, and centralized collections workflows. Real time eligibility checks were implemented as a front end workflow capability so staff can confirm coverage at check in, and collections teams operate from a unified claims and patient billing workspace inside the EMR.
The implementation integrated the Waystar Platform with University Hospitals Epic EHR system, creating a one stop shop for eligibility verification, claims processing, and patient financial communications. Operational scope covered clinical access points and revenue cycle teams, enabling earlier insurance confirmation and more informed patient financial conversations.
Governance and rollout relied on close operational engagement between Waystar and University Hospitals, positioning the vendor as a partner in adoption and staff enablement rather than a purely transactional supplier. Documented outcomes in the success story include streamlined collections, simplified workflows, and an improved patient financial experience, with real time eligibility cited as a game changer for front line staff.
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Healthcare | 1200 | $150M | United States | Waystar | Waystar Platform | Revenue Cycle Management | 2025 | n/a |
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Buyer Intent: Companies Evaluating Waystar Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Waystar Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Waystar Platform for Revenue Cycle Management include:
- City of Orem, a United States based Government organization with 160 Employees
- Yang, Chun Yih Md, a United States based Healthcare company with 650 Employees
- City of Chesapeake, a United States based Government organization with 3860 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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City of Orem | Government | 160 | $30M | United States | 2026-03-13 |
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Yang, Chun Yih Md | Healthcare | 650 | $110M | United States | 2026-03-13 |
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City of Chesapeake | Government | 3860 | $600M | United States | 2026-03-04 |
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Healthcare | 31000 | $6.0B | United States | 2025-10-30 |
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Professional Services | 250 | $45M | United States | 2025-09-16 |
FAQ - APPS RUN THE WORLD Waystar Platform Coverage
Waystar Platform is a Revenue Cycle Management solution from Waystar.
Companies worldwide use Waystar Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Advocate Health, Prisma Health, University Hospitals, Piedmont Augusta and Vision Integrated Partners are recorded users of
Waystar Platform for Revenue Cycle Management.
Companies using Waystar Platform are most concentrated in Non Profit and Healthcare, with adoption spanning over 21 industries.
Companies using Waystar Platform are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Waystar Platform across Americas, EMEA, and APAC.
Companies using Waystar Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 16.67%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Waystar Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Waystar Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Revenue Cycle Management.