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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

List of Zendesk Chat Customers

Zendesk
Location
989 Market Street,
San Francisco, 94103, CA,
United States
Website
https://www.zendesk.com/
Phone
1 415-418-7506
Artw industry
Professional Services
Employee
5000
Revenue
$2.3B

Since 2010, our global team of researchers has been studying Zendesk Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Zendesk Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Zendesk Chat for Chatbots and Conversational AI include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, KIA, a South Korea based Automotive organisation with 52000 employees and revenues of $78.12 billion, Samsung Semiconductor, a South Korea based Manufacturing organisation with 262647 employees and revenues of $66.52 billion and many others.

Contact us if you need a completed and verified list of companies using Zendesk Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.

The Zendesk Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
.Com Solutions Professional Services 10 $1M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2015 n/a
In 2015, .Com Solutions implemented Zendesk Chat as an on-site customer engagement and support channel. The deployment embedded the Zendesk Chat widget into the company website and placed the solution squarely in the Chatbots and Conversational AI category, addressing real-time customer support and lead capture needs for a 10 employee professional services firm. The implementation used a cloud-hosted architecture with a client-side chat widget and server-side SaaS management, configured for agent routing, canned responses, visitor tracking, and offline message capture. Operational ownership was concentrated within a small support and operations group, with documented escalation and coverage procedures to move conversations to other channels when needed, and the Zendesk Chat instance was provisioned as the primary conversational interface on the public site.
00K e-business tools Professional Services 10 $1M Brazil Zendesk Zendesk Chat Chatbots and Conversational AI 2014 n/a
In 2014, 00K e-business tools implemented Zendesk Chat as its Chatbots and Conversational AI solution. Zendesk Chat is embedded on the company website https://www.00k.com.br/ as a web chat widget providing real-time messaging, an agent-facing console, session transcripts, and routing rules typical of conversational support platforms. The implementation focuses on live chat interactions and visitor-to-agent workflows consistent with Chatbots and Conversational AI deployments. Operational coverage is centered on the Brazil-based website and a small in-house team aligned with customer support and client engagement business functions, including lead capture and incident triage. Governance and operational configuration emphasize availability hours, basic routing and transcript retention to support follow-up and continuity for a compact organization of 10 employees. The record notes use of the Zendesk Chat application on the public site, with no other system integrations specified in the source.
1 Stop Print Manufacturing 12 $2M United Kingdom Zendesk Zendesk Chat Chatbots and Conversational AI 2013 n/a
In 2013, 1 Stop Print deployed Zendesk Chat on its website, adopting a Chatbots and Conversational AI solution to enable real-time customer messaging. The Zendesk Chat installation is embedded as a web chat widget on the public site, providing synchronous text conversations and persistent chat transcripts accessible to staff. Configuration focused on standard Zendesk Chat capabilities such as live chat routing to an agent interface, prebuilt canned responses, visitor tracking and chat history for contextual follow up, reflecting category-aligned conversational workflows. Operational scope is the customer-facing website channel for a small 12 person manufacturing business, scaled to a compact agent roster and supporting customer service and online sales inquiry handling, with governance centered on widget settings, canned response libraries and chat session ownership rules.
Distribution 2 $1M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2013 n/a
Construction and Real Estate 10 $1M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2018 n/a
Distribution 10 $1M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2015 n/a
Professional Services 300 $45M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2013 n/a
Leisure and Hospitality 10 $1M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2016 n/a
Professional Services 20 $2M Netherlands Zendesk Zendesk Chat Chatbots and Conversational AI 2017 n/a
Manufacturing 100 $10M United States Zendesk Zendesk Chat Chatbots and Conversational AI 2020 n/a
Showing 1 to 10 of 12796 entries

Buyer Intent: Companies Evaluating Zendesk Chat

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Chat. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Chat for Chatbots and Conversational AI include:

  1. Odigma, a India based Media organization with 290 Employees
  2. California Energy Consultant Service, a United States based Construction and Real Estate company with 15 Employees
  3. Prodege, a United States based Professional Services organization with 450 Employees

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FAQ - APPS RUN THE WORLD Zendesk Chat Coverage

Zendesk Chat is a Chatbots and Conversational AI solution from Zendesk.

Companies worldwide use Zendesk Chat, from small firms to large enterprises across 21+ industries.

Organizations such as Shell, Samsung Electronics South Korea, KIA and Samsung Semiconductor are recorded users of Zendesk Chat for Chatbots and Conversational AI.

Companies using Zendesk Chat are most concentrated in Oil, Gas and Chemicals, Manufacturing and Automotive, with adoption spanning over 21 industries.

Companies using Zendesk Chat are most concentrated in United Kingdom and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Chat across Americas, EMEA, and APAC.

Companies using Zendesk Chat range from small businesses with 0-100 employees - 77.8%, to mid-sized firms with 101-1,000 employees - 17.83%, large organizations with 1,001-10,000 employees - 3.81%, and global enterprises with 10,000+ employees - 0.56%.

Customers of Zendesk Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified Zendesk Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.