List of Zendesk Chat Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Chat for Chatbots and Conversational AI include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.82 billion, Samsung Electronics South Korea, a South Korea based Manufacturing organisation with 262647 employees and revenues of $206.41 billion, KIA, a South Korea based Automotive organisation with 52000 employees and revenues of $78.12 billion, Samsung Semiconductor, a South Korea based Manufacturing organisation with 262647 employees and revenues of $66.52 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Zendesk Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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.Com Solutions | Professional Services | 10 | $1M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2015 | n/a |
In 2015, .Com Solutions implemented Zendesk Chat as an on-site customer engagement and support channel. The deployment embedded the Zendesk Chat widget into the company website and placed the solution squarely in the Chatbots and Conversational AI category, addressing real-time customer support and lead capture needs for a 10 employee professional services firm.
The implementation used a cloud-hosted architecture with a client-side chat widget and server-side SaaS management, configured for agent routing, canned responses, visitor tracking, and offline message capture. Operational ownership was concentrated within a small support and operations group, with documented escalation and coverage procedures to move conversations to other channels when needed, and the Zendesk Chat instance was provisioned as the primary conversational interface on the public site.
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00K e-business tools | Professional Services | 10 | $1M | Brazil | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2014 | n/a |
In 2014, 00K e-business tools implemented Zendesk Chat as its Chatbots and Conversational AI solution. Zendesk Chat is embedded on the company website https://www.00k.com.br/ as a web chat widget providing real-time messaging, an agent-facing console, session transcripts, and routing rules typical of conversational support platforms. The implementation focuses on live chat interactions and visitor-to-agent workflows consistent with Chatbots and Conversational AI deployments.
Operational coverage is centered on the Brazil-based website and a small in-house team aligned with customer support and client engagement business functions, including lead capture and incident triage. Governance and operational configuration emphasize availability hours, basic routing and transcript retention to support follow-up and continuity for a compact organization of 10 employees. The record notes use of the Zendesk Chat application on the public site, with no other system integrations specified in the source.
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1 Call 4 | Professional Services | 170 | $32M | United Kingdom | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2014 | n/a |
In 2014, 1 Call 4 implemented Zendesk Chat as a website-embedded conversational layer. 1 Call 4 implemented Zendesk Chat in 2014 to align Zendesk Chat, Chatbots and Conversational AI, with customer service and sales intake functions delivered through its public website. The deployment uses the Zendesk Chat widget to provide real-time messaging and session capture for customer-facing teams. This implementation positions Zendesk Chat as the primary Chatbots and Conversational AI touchpoint on the corporate site.
Configuration work focused on the web chat widget, proactive messaging rules, offline contact capture forms, and agent routing into central support queues. Functional capabilities implemented include canned responses, chat transcripts, session handoff from automated messages to live agents, and chat-based contact capture consistent with Chatbots and Conversational AI workflows. Operational ownership was assigned to the customer service organization and processes were updated to include chat triage, response guidelines, and transcript review for ongoing support operations.
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1 Stop Print | Manufacturing | 12 | $2M | United Kingdom | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2013 | n/a |
In 2013, 1 Stop Print deployed Zendesk Chat on its website, adopting a Chatbots and Conversational AI solution to enable real-time customer messaging. The Zendesk Chat installation is embedded as a web chat widget on the public site, providing synchronous text conversations and persistent chat transcripts accessible to staff.
Configuration focused on standard Zendesk Chat capabilities such as live chat routing to an agent interface, prebuilt canned responses, visitor tracking and chat history for contextual follow up, reflecting category-aligned conversational workflows. Operational scope is the customer-facing website channel for a small 12 person manufacturing business, scaled to a compact agent roster and supporting customer service and online sales inquiry handling, with governance centered on widget settings, canned response libraries and chat session ownership rules.
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1-800 Loose Diamonds | Distribution | 2 | $1M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2013 | n/a |
In 2013, 1-800 Loose Diamonds deployed Zendesk Chat on its public website, adopting the Chatbots and Conversational AI application to handle real-time customer interactions. The deployment targets customer service and online sales inquiries for the small distribution business, and it positions Zendesk Chat as the primary web messaging channel for order questions and product inquiries.
The implementation centers on a web embedded chat widget delivering real-time messaging, agent routing, chat transcript capture, and basic operational reporting consistent with Chatbots and Conversational AI capabilities. Operational coverage is limited to the customer facing site and is staffed directly by the two person team, which implies lightweight governance and direct agent ownership of chat workflows and follow up processes.
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Construction and Real Estate | 10 | $1M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2018 | n/a |
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Distribution | 10 | $1M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2015 | n/a |
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Professional Services | 300 | $45M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2013 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2016 | n/a |
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Professional Services | 20 | $2M | Netherlands | Zendesk | Zendesk Chat | Chatbots and Conversational AI | 2017 | n/a |
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Showing 1 to 10 of 12939 entries
Buyer Intent: Companies Evaluating Zendesk Chat
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Zendesk Chat. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Zendesk Chat for Chatbots and Conversational AI include:
- The Disney Store UK, a United Kingdom based Retail organization with 1331 Employees
- Metropolitan College, a Greece based Education company with 1725 Employees
- Odigma, a India based Media organization with 290 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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The Disney Store UK | Retail | 1331 | $153M | United Kingdom | 2026-03-25 |
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Metropolitan College | Education | 1725 | $259M | Greece | 2026-03-20 |
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Odigma | Media | 290 | $61M | India | 2026-03-04 |
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Construction and Real Estate | 15 | $5M | United States | 2025-12-07 |
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Professional Services | 450 | $50M | United States | 2025-11-11 |
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Education | 120 | $6M | China | 2025-10-17 |
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Professional Services | 12 | $1M | United States | 2025-10-09 |
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Education | 407 | $71M | Singapore | 2025-09-11 |
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Banking and Financial Services | 45 | $12M | Chile | 2025-08-07 |
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Professional Services | 1800 | $366M | France | 2025-05-30 |
FAQ - APPS RUN THE WORLD Zendesk Chat Coverage
Zendesk Chat is a Chatbots and Conversational AI solution from Zendesk.
Companies worldwide use Zendesk Chat, from small firms to large enterprises across 21+ industries.
Organizations such as Shell, Samsung Electronics South Korea, KIA and Samsung Semiconductor are recorded users of
Zendesk Chat for Chatbots and Conversational AI.
Companies using Zendesk Chat are most concentrated in Oil, Gas and Chemicals, Manufacturing and Automotive, with adoption spanning over 21 industries.
Companies using Zendesk Chat are most concentrated in United Kingdom and South Korea, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Chat across Americas, EMEA, and APAC.
Companies using Zendesk Chat range from small businesses with 0-100 employees - 77.37%, to mid-sized firms with 101-1,000 employees - 18.24%, large organizations with 1,001-10,000 employees - 3.83%, and global enterprises with 10,000+ employees - 0.56%.
Customers of Zendesk Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.