List of Zendesk Talk Customers
Zendesk
989 Market Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-418-7506
Professional Services
6000
$2.6B
Since 2010, our global team of researchers has been studying Zendesk Talk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Zendesk Talk for Call Center, Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Zendesk Talk for Call Center, Customer Support include: Stanley Black & Decker, a United States based Manufacturing organisation with 50000 employees and revenues of $15.78 billion, ModSquad, a United States based Professional Services organisation with 10000 employees and revenues of $3.00 billion, OLX Group, a Prosus Company, a Netherlands based Professional Services organisation with 10000 employees and revenues of $2.98 billion, Digitec Galaxus, a Switzerland based Retail organisation with 2350 employees and revenues of $2.38 billion, Heineken UK, a United Kingdom based Consumer Packaged Goods organisation with 2300 employees and revenues of $2.01 billion and many others.
Contact us if you need a completed and verified list of companies using Zendesk Talk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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99designs | Professional Services | 1000 | $200M | Australia | Zendesk | Zendesk Talk | Call Center,Customer Support | 2018 | n/a |
In 2018, 99designs implemented Zendesk Talk as part of a consolidated omnichannel support deployment in the Call Center,Customer Support category. The program consolidated email, chat, phone, and self service into a single platform, replacing Desk.com for email, SwitchFox for phone, and Olark for chat to centralize customer and designer interactions across the business.
The implementation encompassed Zendesk Support for email workflows, Chat for live messaging, Zendesk Talk for phone handling, and Guide for self service content. Zendesk Talk was configured alongside the Zendesk API to surface caller identification data from 99designs back end profiles, and the team extended functionality using Apps Marketplace tools such as the Five Most Recent app to present correlated tickets at agent desktop.
Operational coverage was global, with 24/7 support staffed from offices in Melbourne, Berlin, and Oakland and supplemented by a worldwide network of agents, supporting eight languages and handling approximately 30000 tickets per month per channel. Agents and managers gained unified visibility into cross channel conversations, enabling immediate context on calls when a customer had left a voicemail or submitted chat and email requests.
Rollout and governance emphasized speed and simplicity, the chat and phone channels were migrated in two days with internal execution, and ongoing governance includes biweekly meetings with Zendesk to monitor performance. The consolidated platform enabled ticket tagging and qualitative feedback capture to investigate refund reasons, and the support team reported a 97 percent customer satisfaction score on chat as an explicit outcome.
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Accent Group | Retail | 8600 | $1.1B | Australia | Zendesk | Zendesk Talk | Call Center,Customer Support | 2019 | n/a |
In 2019, Accent Group deployed Zendesk Talk as part of a unified Zendesk instance to centralize customer care across 13 exclusively distributed brands. The deployment was positioned under the Call Center,Customer Support category and consolidated support teams across three supply chains operating in Melbourne, Sydney, and Manila into a single instance that serves B2B and B2C flows.
Accent Group configured Zendesk Support, Chat, and Zendesk Talk to enable multichannel ticketing and voice routing, leveraging triggers and automations to streamline handoffs and routing. Functional capabilities implemented include shared ticket queues, channel specialization for email, chat, phone, Facebook Messenger, Twitter, and self service, plus agent-facing automations to reduce repetitive work. The organization is evaluating an internal knowledge base and additional automation to further connect agent and customer experience.
The single Zendesk instance created consolidated reporting and KPI collection used by supply chain, procurement, operations, and customer experience teams to prioritize projects and allocate resources. The configuration supported wholesale buyers and individual consumers, enabling tickets to flow between retail storefronts, digital stores, and wholesale relationships so support data could inform fulfillment and stock decisions. Data from Zendesk was explicitly used to translate service activities into dollar value for leadership discussions.
Governance shifted to a unified operating model described internally as one team, one dream, with an internal conference and collaborative launch processes that engage frontline agents. Rollout practices emphasized team driven feature adoption and workflow restructuring, enabling specialized teams to focus on channel level metrics such as abandoned call rate and missed chats while operating from a shared ticketing backbone. Agent experience improvements were a stated priority, with automations and tooling introduced incrementally through team consultation.
As reported, ticket volumes rose nearly 400 percent following adoption and the organization estimated it was approximately 60 percent through the journey to full capability. Accent Group continues to use Zendesk Talk and the broader Zendesk suite as core operational systems for customer care and is exploring proactive engagement features, expanded automation, and potential extension of Zendesk to other departments.
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Accuride | Manufacturing | 2000 | $700M | United States | Zendesk | Zendesk Talk | Call Center,Customer Support | 2017 | n/a |
In 2017, Accuride implemented Zendesk Talk as part of its Call Center,Customer Support deployment to support a newly launched eCommerce channel. Accuride is a premium brand manufacturer of engineered movement solutions and the Zendesk Talk deployment was embedded into an agile eCommerce operations environment to centralize voice interactions with online customers.
The implementation configured Zendesk Talk alongside Zendesk Chat and Zendesk Support, and the team developed customer engagement procedures that spanned inbound calling, chat routing, ticketing workflows, and a self-service knowledge base. Zendesk Talk was used to capture voice interactions and feed context into Support tickets, while the Knowledge Base served as a searchable self-service portal where content and UX were audited and iterated to reduce agent load.
Operational ownership sat with eCommerce operations, customer support and creative teams, who coordinated A B testing of the online user journey and prioritized UX fixes that informed knowledge base article creation and call scripting. Integrations explicitly included Zendesk Chat, Support, and the Knowledge Base, enabling unified interaction history, ticket triage, and cross channel escalation between voice and digital channels.
Governance focused on documented engagement procedures, ticket lifecycle rules, and cross functional prioritization for development projects, with the eCommerce operations lead driving execution and creative collaboration. The combined program of Zendesk Talk, Support and Knowledge Base development contributed to improved customer retention and contributed to over 300% growth since the ecommerce launch.
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Acme United Corporation | Manufacturing | 633 | $194M | United States | Zendesk | Zendesk Talk | Call Center,Customer Support | 2021 | n/a |
In 2021, Acme United Corporation implemented Zendesk Talk in the Call Center,Customer Support category to establish a centralized voice channel for customer engagement. Deployment centered on the Shelton, CT customer service site where agents managed inbound and outbound calls alongside email and chat channels.
Zendesk Talk was operated with Zendesk ticketing, chat, and email workflows so voice interactions were captured as tickets and routed into service queues. Functional usage included call handling, ticket creation from calls, escalation routing to sales or operations, and intake workflows for order processing, returns, account set-ups, and warranty claims. These processes reflect standard call center capabilities within the Zendesk environment, including queue management and routing configurations.
Operational scope covered customer service, sales, marketing, operations, and logistics teams, with agents conveying critical information via Zendesk tickets, email, calls, and chats to coordinate cross-department responses. Governance relied on ticket-driven communication patterns to standardize handling of e-commerce customer requests and product support across multiple brands and industry channels. A documented role from November 2021 through January 2023 describes daily use of Zendesk Talk and associated ticket workflows by an Account Coordinator in Shelton, CT to process orders, returns, account setups, and warranty claims.
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Bolt | Professional Services | 800 | $314M | Estonia | Zendesk | Zendesk Talk | Call Center,Customer Support | 2019 | n/a |
In 2019, Bolt deployed Zendesk Talk as part of a Call Center,Customer Support stack that also included Zendesk Support and Guide to scale its global support operations. Bolt transitioned from the Intercom platform to the Zendesk Suite to address a lack of visibility into customer experience and to enable centralized ticket routing and analytics.
The implementation configured groups, triggers, and automations to ensure incoming tickets were routed to the correct teams and to reassign thousands of existing tickets during the cutover. Self help through Zendesk Guide was launched within three months to drive deflection, and the team established structured ticket data and custom workflow templates to support planned internal automations and AI development on top of Zendesk's flexible architecture.
Operational integration extended to external services and to internal product and operations teams, creating closed loop feedback tied to structured customer contacts. The deployment supports around 500 agents across 18 countries and processes more than 3 million tickets annually, positioning Zendesk Talk as the voice layer within Bolt's Call Center,Customer Support environment.
Bolt paired the Zendesk implementation with a holacratic governance model in support, empowering specialists to engage directly with other teams and to surface product issues without hierarchical escalation. That governance change, combined with structured ticketing and routing, created faster feedback loops and clearer data for cross functional decision making.
Explicit outcomes cited by the team include a 70 percent reduction in incoming support volume per ride from 2017 to 2019 while scaling the business more than tenfold, a 75 percent reduction in average first response time in 2018, and more than 50 percent inquiry deflection via the help center. Zendesk Talk is referenced as a core component of this Call Center,Customer Support platform that enabled Bolt to centralize voice, ticketing, and knowledge management at scale.
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Manufacturing | 400 | $50M | France | Zendesk | Zendesk Talk | Call Center,Customer Support | 2020 | n/a |
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Retail | 2350 | $2.4B | Switzerland | Zendesk | Zendesk Talk | Call Center,Customer Support | 2022 | n/a |
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Retail | 1200 | $100M | United States | Zendesk | Zendesk Talk | Call Center,Customer Support | 2021 | n/a |
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Automotive | 550 | $110M | United States | Zendesk | Zendesk Talk | Call Center,Customer Support | 2015 | n/a |
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Professional Services | 320 | $124M | United States | Zendesk | Zendesk Talk | Call Center,Customer Support | 2017 | n/a |
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FAQ - APPS RUN THE WORLD Zendesk Talk Coverage
Zendesk Talk is a Call Center, Customer Support solution from Zendesk.
Companies worldwide use Zendesk Talk, from small firms to large enterprises across 21+ industries.
Organizations such as Stanley Black & Decker, ModSquad, OLX Group, a Prosus Company, Digitec Galaxus and Heineken UK are recorded users of
Zendesk Talk for Call Center, Customer Support.
Companies using Zendesk Talk are most concentrated in Manufacturing, Professional Services and Retail, with adoption spanning over 21 industries.
Companies using Zendesk Talk are most concentrated in United States, Netherlands and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Zendesk Talk across Americas, EMEA, and APAC.
Companies using Zendesk Talk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 42.11%, large organizations with 1,001-10,000 employees - 55.26%, and global enterprises with 10,000+ employees - 2.63%.
Customers of Zendesk Talk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Zendesk Talk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Support.