Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Atos United Kingdom	Professional Services	8972	$1.3B	United Kingdom	Genesys	Genesys CCPulse	Workforce Management	2014	n/a	In 2014, Atos United Kingdom deployed Genesys CCPulse to support centralized service desk Workforce Management and intraday staffing for its UK customer support operations. The implementation targeted Atos UK service desks supporting NHS England, the Department of Health, the Care Quality Commission, and related arms length bodies, aligning scheduling and real-time monitoring with operational support teams. Genesys CCPulse was configured to deliver core Workforce Management capabilities including forecasting, shift scheduling, intraday adherence monitoring, and performance dashboards. The deployment emphasized real-time analytics and historical reporting to inform staffing decisions, with Genesys CCPulse serving as the primary application for adherence tracking and agent performance visibility. Operational integration included linkage to the Genesys telephony environment for voice activity and queue metrics, and to the Remedy ticket logging system to provide ticket lifecycle context for scheduling and escalation workflows. The solution supported day to day communication channels used by analysts, including phone, email, and IM, and interfaced with incident management and service management processes to surface staffing needs based on ticket volumes. Governance and process changes centered on operational roles within the service desk, including team leader and 1.5 line support responsibilities for ticket management facilitation, analyst training, and escalation coordination. Genesys CCPulse was used as the authoritative Workforce Management application to enforce schedule adherence, guide shift adjustments, and support ongoing training and staffing governance across Atos United Kingdom service desk teams.
Avis UK	Professional Services	328	$198M	United Kingdom	Blue Yonder	Blue Yonder Workforce Management (ex JDA Workforce Management)	Workforce Management	2017	n/a	In 2017, Avis UK implemented Blue Yonder Workforce Management, formerly JDA Workforce Management, to formalize Workforce Management across corporate operations. The initiative positioned Blue Yonder Workforce Management as the centralized application for forecasting, scheduling and time and attendance. The deployment emphasized functional modules for demand forecasting, shift scheduling, time and attendance tracking, and workforce reporting and analysis. Testing and configuration activities targeted forecasting, scheduling, reporting, analysis, and time and attendance workflows, with a named Workforce Management Lead directing those technical and process activities. Operational scope included responsibility for forecasting and scheduling of employees across all corporate locations in France, and governance covered Workforce Admin and Analysts and Operations Managers across UK and continental sites. The program incorporated training and engagement workstreams to embed a culture of workforce management, and it involved partnering with external consultants for configuration and process definition. Governance and process restructuring focused on gathering requirements aligned with labour law, defining new workforce processes, and instituting continuous improvement for workforce planning practices. The Workforce Management Lead was accountable for training delivery, coaching operational teams, and recommending performance metrics to support operational decision making.
	Professional Services	1000	$150M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2021	n/a
	Professional Services	1000	$150M	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2021	n/a
	Professional Services	2600	$2.1B	United Kingdom	Calabrio	Calabrio Teleopti WFM	Workforce Management	2020	n/a
	Professional Services	34500	$3.1B	United Kingdom	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2017	n/a
	Professional Services	461	$44M	United Kingdom	Solarvista	Solarvista Zappflow	Workforce Management	2020	n/a
	Professional Services	450000	$9.6B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2013	n/a
	Professional Services	2000	$500M	United Kingdom	Verint Systems	Verint Workforce Management	Workforce Management	2017	n/a
	Professional Services	2000	$500M	United Kingdom	Nice Systems	NICE IEX Workforce Management	Workforce Management	2017	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Atos United Kingdom

Professional Services

8972

$1.3B

United Kingdom

Genesys

Genesys CCPulse

Workforce Management

2014

n/a

In 2014, Atos United Kingdom deployed Genesys CCPulse to support centralized service desk Workforce Management and intraday staffing for its UK customer support operations. The implementation targeted Atos UK service desks supporting NHS England, the Department of Health, the Care Quality Commission, and related arms length bodies, aligning scheduling and real-time monitoring with operational support teams. Genesys CCPulse was configured to deliver core Workforce Management capabilities including forecasting, shift scheduling, intraday adherence monitoring, and performance dashboards. The deployment emphasized real-time analytics and historical reporting to inform staffing decisions, with Genesys CCPulse serving as the primary application for adherence tracking and agent performance visibility. Operational integration included linkage to the Genesys telephony environment for voice activity and queue metrics, and to the Remedy ticket logging system to provide ticket lifecycle context for scheduling and escalation workflows. The solution supported day to day communication channels used by analysts, including phone, email, and IM, and interfaced with incident management and service management processes to surface staffing needs based on ticket volumes. Governance and process changes centered on operational roles within the service desk, including team leader and 1.5 line support responsibilities for ticket management facilitation, analyst training, and escalation coordination. Genesys CCPulse was used as the authoritative Workforce Management application to enforce schedule adherence, guide shift adjustments, and support ongoing training and staffing governance across Atos United Kingdom service desk teams.

Avis UK

Professional Services

328

$198M

United Kingdom

Blue Yonder

Blue Yonder Workforce Management (ex JDA Workforce Management)

Workforce Management

2017

n/a

In 2017, Avis UK implemented Blue Yonder Workforce Management, formerly JDA Workforce Management, to formalize Workforce Management across corporate operations. The initiative positioned Blue Yonder Workforce Management as the centralized application for forecasting, scheduling and time and attendance. The deployment emphasized functional modules for demand forecasting, shift scheduling, time and attendance tracking, and workforce reporting and analysis. Testing and configuration activities targeted forecasting, scheduling, reporting, analysis, and time and attendance workflows, with a named Workforce Management Lead directing those technical and process activities. Operational scope included responsibility for forecasting and scheduling of employees across all corporate locations in France, and governance covered Workforce Admin and Analysts and Operations Managers across UK and continental sites. The program incorporated training and engagement workstreams to embed a culture of workforce management, and it involved partnering with external consultants for configuration and process definition. Governance and process restructuring focused on gathering requirements aligned with labour law, defining new workforce processes, and instituting continuous improvement for workforce planning practices. The Workforce Management Lead was accountable for training delivery, coaching operational teams, and recommending performance metrics to support operational decision making.