Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
American Century Investments	Banking and Financial Services	1450	$3.0B	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2017	n/a	In 2017, American Century Investments implemented Alvaria Workforce (formerly Aspect Workforce Optimization) to centralize contact center staffing, forecasting and adherence workflows. The decision emphasized Workforce Management Software capabilities and reflected Aspect's toolset that empowered representatives along with recommendations around customer support. The deployment concentrated on functional modules including eSchedule Planner for advanced schedule construction, forecasting engines for demand modeling, and Real-Time Adherence for live agent tracking. These components were configured to support scenario-based staffing evaluations and flexible strategic planning workflows, enabling planners to create and compare multiple staffing scenarios to determine staffing and resource requirements. Operational coverage targeted the company’s contact center operations, aligning workforce planners, supervisors and agents on intraday adjustments and schedule compliance. Alvaria Workforce (formerly Aspect Workforce Optimization) provided the essential forecasting, scheduling and tracking functionality associated with Workforce Management Software and structured operational workflows such as schedule optimization, intraday adherence monitoring and scenario planning. Governance and rollout were driven by vendor-supported implementation and process changes to put more decision power in the hands of representatives and contact center managers. The solution provides essential forecasting, scheduling and tracking and flexible, strategic planning that enables the contact center to evaluate multiple staffing scenarios to determine optimal staff and resource requirements.
American Century	Banking and Financial Services	1300	$300M	United States	Alvaria	Alvaria Workforce (formerly Aspect Workforce Optimization)	Workforce Management	2017	n/a	In 2017, American Century implemented Alvaria Workforce (formerly Aspect Workforce Optimization) as its Workforce Management Software to centralize contact center workforce planning and agent scheduling. The decision to deploy Alvaria Workforce reflected a preference for tools that put operational control in the hands of representatives and positive recommendations regarding vendor customer support. The implementation emphasized core functional modules, notably eSchedule Planner and Real-Time Adherence, alongside forecasting, scheduling and tracking capabilities available in Alvaria Workforce. Forecasting workflows were configured to generate staffing models, eSchedule Planner was used to create and compare multiple shift scenarios, and Real-Time Adherence provided live monitoring to support intra-day operational adjustments. Operational scope covered contact center operations and workforce management teams, enabling representatives and supervisors to evaluate multiple staffing scenarios to determine optimal staff and resource requirements. Configuration and rollout were supported by the vendor, aligning planning workflows with contact center scheduling processes and intraday management practices. American Century’s deployment of Alvaria Workforce as Workforce Management Software provides essential forecasting, scheduling and tracking and flexible, strategic planning for contact center staffing. The implementation centers on agent-level empowerment through planner tools and adherence monitoring, with vendor support cited as a decisive factor in selection and deployment.
	Manufacturing	3000	$1.5B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2017	n/a
	Manufacturing	19000	$6.1B	United States	UKG	UKG Workforce Central Scheduler (ex Kronos Workforce Scheduler)	Workforce Scheduling	2013	n/a
	Manufacturing	19000	$6.1B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2013	n/a
	Leisure and Hospitality	390	$75M	United States	ABI MasterMind	ABI MasterMind Workforce Manager	Workforce Management	2016	n/a
	Transportation	136900	$54.2B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2015	n/a
	Manufacturing	15000	$3.0B	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2014	n/a
	Professional Services	190	$23M	United States	MITC	MITC Contractor Workforce Management	Workforce Management	2018	n/a
	Banking and Financial Services	2928	$606M	United States	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2010	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

American Century Investments

Banking and Financial Services

1450

$3.0B

United States

Alvaria

Alvaria Workforce (formerly Aspect Workforce Optimization)

Workforce Management

2017

n/a

In 2017, American Century Investments implemented Alvaria Workforce (formerly Aspect Workforce Optimization) to centralize contact center staffing, forecasting and adherence workflows. The decision emphasized Workforce Management Software capabilities and reflected Aspect's toolset that empowered representatives along with recommendations around customer support. The deployment concentrated on functional modules including eSchedule Planner for advanced schedule construction, forecasting engines for demand modeling, and Real-Time Adherence for live agent tracking. These components were configured to support scenario-based staffing evaluations and flexible strategic planning workflows, enabling planners to create and compare multiple staffing scenarios to determine staffing and resource requirements. Operational coverage targeted the company’s contact center operations, aligning workforce planners, supervisors and agents on intraday adjustments and schedule compliance. Alvaria Workforce (formerly Aspect Workforce Optimization) provided the essential forecasting, scheduling and tracking functionality associated with Workforce Management Software and structured operational workflows such as schedule optimization, intraday adherence monitoring and scenario planning. Governance and rollout were driven by vendor-supported implementation and process changes to put more decision power in the hands of representatives and contact center managers. The solution provides essential forecasting, scheduling and tracking and flexible, strategic planning that enables the contact center to evaluate multiple staffing scenarios to determine optimal staff and resource requirements.

American Century

Banking and Financial Services

1300

$300M

United States

Alvaria

Alvaria Workforce (formerly Aspect Workforce Optimization)

Workforce Management

2017

n/a

In 2017, American Century implemented Alvaria Workforce (formerly Aspect Workforce Optimization) as its Workforce Management Software to centralize contact center workforce planning and agent scheduling. The decision to deploy Alvaria Workforce reflected a preference for tools that put operational control in the hands of representatives and positive recommendations regarding vendor customer support. The implementation emphasized core functional modules, notably eSchedule Planner and Real-Time Adherence, alongside forecasting, scheduling and tracking capabilities available in Alvaria Workforce. Forecasting workflows were configured to generate staffing models, eSchedule Planner was used to create and compare multiple shift scenarios, and Real-Time Adherence provided live monitoring to support intra-day operational adjustments. Operational scope covered contact center operations and workforce management teams, enabling representatives and supervisors to evaluate multiple staffing scenarios to determine optimal staff and resource requirements. Configuration and rollout were supported by the vendor, aligning planning workflows with contact center scheduling processes and intraday management practices. American Century’s deployment of Alvaria Workforce as Workforce Management Software provides essential forecasting, scheduling and tracking and flexible, strategic planning for contact center staffing. The implementation centers on agent-level empowerment through planner tools and adherence monitoring, with vendor support cited as a decisive factor in selection and deployment.