Apps Run The World Apps Purchases

Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	VAR/SI	Insight Source
Achmea	Banking and Financial Services	14000	$24.1B	Netherlands	Genesys	Genesys Workforce Management	Workforce Management	2019	n/a	In 2019, Achmea implemented Genesys Workforce Management to centralize capacity planning and scheduling across its contact center and customer service operations, embedding Workforce Management practices into day to day resourcing. The deployment focused on supporting forecasting, staffing, schedule optimization and intraday adherence for multi skilled teams operating across multiple locations and with multiple external partners. Genesys Workforce Management was configured to deliver demand forecasting engines, shift scheduling, intraday rescheduling and real time adherence monitoring, with scenario planning and planner workflows adapted to Achmea's complex operating model. Reporting and analytics capabilities were instrumented to support capacity modeling and operational decision making, with outputs aligned to planning cycles and schedule publication processes. Operational coverage centered on contact center operations, capacity planning and workforce analytics teams, with forecasters, WFM advisors and schedule planners designated as primary users. System knowledge requirements specified familiarity with Genesys Workforce Management and complementary planning and dashboarding tools such as PowerBI and Excel for data analysis and management reporting. Governance and process changes emphasized clear role definitions for WFM advisor, forecaster and data analyst, coordination across sites and partners, and continuous improvement through coaching and iterative refinements to forecasting and scheduling processes. Training and procedural documentation were used to embed standard forecast to schedule workflows and to ensure operational consistency across Achmea's service functions.
St Vincent's Care	Healthcare	2500	$430M	Australia	UKG	UKG Workforce Central (ex Kronos Workforce Central)	Workforce Management	2019	n/a
	Consumer Packaged Goods	1000	$250M	Australia	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a
	Insurance	6000	$1.1B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2019	n/a
	Banking and Financial Services	6000	$3.8B	United States	Nice Systems	NICE IEX Workforce Management	Workforce Management	2019	n/a
	Consumer Packaged Goods	8000	$8.7B	United States	Genesys	Genesys Workforce Management	Workforce Management	2019	n/a
	Manufacturing	4000	$1.5B	United States	Dayforce	Ceridian Dayforce Workforce Management	Workforce Management	2019	n/a
	Media	5680	$9.0B	United States	Genesys	Genesys Workforce Management	Workforce Management	2019	n/a
	Manufacturing	4500	$2.8B	United States	UKG	UKG Ready (ex Kronos Workforce Ready)	Workforce Management	2019	n/a
	Healthcare	64000	$16.1B	United States	UKG	UKG Pro Workforce Management (Ex UKG Dimensions)	Workforce Management	2019	n/a

Logo

Customer

Industry

Empl.

Revenue

Country

Vendor

Application

Category

When

VAR/SI

Insight

Insight Source

Achmea

Banking and Financial Services

14000

$24.1B

Netherlands

Genesys

Genesys Workforce Management

Workforce Management

2019

n/a

In 2019, Achmea implemented Genesys Workforce Management to centralize capacity planning and scheduling across its contact center and customer service operations, embedding Workforce Management practices into day to day resourcing. The deployment focused on supporting forecasting, staffing, schedule optimization and intraday adherence for multi skilled teams operating across multiple locations and with multiple external partners. Genesys Workforce Management was configured to deliver demand forecasting engines, shift scheduling, intraday rescheduling and real time adherence monitoring, with scenario planning and planner workflows adapted to Achmea's complex operating model. Reporting and analytics capabilities were instrumented to support capacity modeling and operational decision making, with outputs aligned to planning cycles and schedule publication processes. Operational coverage centered on contact center operations, capacity planning and workforce analytics teams, with forecasters, WFM advisors and schedule planners designated as primary users. System knowledge requirements specified familiarity with Genesys Workforce Management and complementary planning and dashboarding tools such as PowerBI and Excel for data analysis and management reporting. Governance and process changes emphasized clear role definitions for WFM advisor, forecaster and data analyst, coordination across sites and partners, and continuous improvement through coaching and iterative refinements to forecasting and scheduling processes. Training and procedural documentation were used to embed standard forecast to schedule workflows and to ensure operational consistency across Achmea's service functions.