Paris, 75017,
France
Capgemini
Capgemini, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Capgemini collaboration with software players such as SAP, Guidewire and Workday empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Retail | 17000 | $1.7B | United States | SAP | SAP Retail | Retail Management | 2008 |
In 2008 American Greetings implemented SAP Retail as part of a Retail Management program with Capgemini US LLC serving as the systems integrator. The multi-year initiative was framed to standardize operations and establish a single global ERP platform that would provide more comprehensive and real-time information to support U.S. market leadership while aligning global business processes.
The deployment centered on SAP Retail as the enterprise resource planning backbone, configured to support core ERP functions typical for Retail Management, including merchandising, inventory control, procurement, order-to-cash workflows and financial close capabilities. The project emphasized a services-oriented architecture, delivering a flexible and open system design intended to enable modular configuration and extensibility within the SAP Retail application landscape.
Capgemini combined delivery and consulting services using its proprietary SAP for Retail methodology and the Capgemini Retail Solution Center CRESCENT in Kolkata to drive development and testing. Capgemini also employed its Rapid Design and Visualization application development accelerator to prototype application screens and process flows prior to coding, supporting iterative design and stakeholder validation for merchandising and supply chain scenarios.
Operational scope tied SAP Retail to American Greetings business functions spanning product creation, manufacturing, distribution and retail channel operations, with an objective to centralize transaction data and provide real-time visibility across those domains. The services-oriented architecture was positioned to facilitate integration with other enterprise systems and enable consistent master data and transactional workflows across sites and business units.
Governance and process workstreams were driven by Capgemini Consulting and American Greetings leadership to identify target business processes, determine process interactions and implement a structured change management program. The change program focused on aligning strategy and operations and educating cross functional teams on new SAP Retail capabilities, while the overall platform objective remained delivering real-time data to make operations more efficient.
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Insurance | 900 | $320M | United States | Guidewire | Guidewire Canvas | Insurance Claims Management | 2019 |
In 2019, Amerisure implemented Guidewire Canvas as part of an Insurance Claims Management initiative, positioning the platform to support the insurer’s unique service model. The deployment combined Guidewire Canvas as the primary user experience and presentation layer with Guidewire ClaimCenter for core claims processing, creating a claims stack designed to standardize intake and adjudication workflows across the enterprise.
The implementation configured core modules aligned with claims lifecycle management, including automated intake and assignment workflows, configurable business rules for adjudication, document and evidence management, and claims analytics instrumentation. Amerisure reported that the upgrade collected more measurable data points and enabled better visibility into claims handling operations, outcomes the organization used to refine claims processes and reporting.
Capgemini served as the system integrator for the rollout, implementing the solution across Amerisure’s US operations and integrating the platform into the organization’s claims operations at its Core Service Centers and Partners for Success agencies. Operational coverage focused on commercial lines and workers compensation claims handling, centralizing claims orchestration and case management under ClaimCenter and the Guidewire Canvas interface.
Governance and vendor selection were directed by claim operations leadership, with Laurie Pierman Vice President of Claim Operations articulating that ClaimCenter was chosen for its robust functionality and Guidewire was selected for its industry vision and commitment to evolve the product to meet insurer needs. Capgemini supported configuration, testing, and phased rollout while Amerisure aligned process and workflow governance to take advantage of the new data visibility and operational controls.
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Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP ERP ECC 6.0 | ERP Financial | 2007 |
Anglian Water (2007) selected and deployed SAP ERP ECC 6.0 (ERP Financial) to replace a legacy back‑office platform, consolidating core SAP Business Suite and industry-specific components for utilities. The implementation covered SAP for Utilities plus SAP Business Warehouse, SAP Enterprise Portal, SAP Gateway and SAP Process Orchestration to support human resources, operations, finance, customer billing, contact‑centre servicing and field engineer work‑order processes. Capgemini acted as the systems integrator and host for the deployment.
Anglian Water migrated the SAP application landscape and databases to an IBM Power Systems platform running IBM AIX and IBM Db2, hosted by Capgemini in twin data centers. The project consolidated 24 physical machines into six IBM Power System E850 and two Power System S822 servers, used IBM Db2 compression to shrink data from ~5 TB to ~2 TB, and employed Capacity Upgrade on Demand to scale peak processing. The migration was executed over a national holiday weekend with immediate go‑live the following Tuesday.
The implementation prioritized resilience, SLA compliance and operating cost reduction; stated outcomes include a 66% reduction in server footprint, up to 40% shorter batch windows, reduced database and storage requirements, and improved disaster‑recovery and operational availability to support regulatory asset‑management periods and ongoing customer service delivery.
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Utilities | 5000 | $2.0B | United Kingdom | Workday | Workday HCM | Core HR | 2019 |
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Utilities | 5000 | $2.0B | United Kingdom | IBM | IBM Power Systems | Application Hosting and Computing Services | 2024 |
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Utilities | 5000 | $2.0B | United Kingdom | IBM | IBM AIX | Operating System (OS) | 2002 |
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Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP CRM | CRM | 2015 |
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Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP Business Suite | ERP Financial | 2022 |
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Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP S/4HANA Utilities | Utilities ERP | 2018 |
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Utilities | 5000 | $2.0B | United Kingdom | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2015 |
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Buyer Intent: Companies Evaluating Capgemini Services
- Valeo, a France based Professional Services organization with 106100 Employees
- Sag Spain, a Spain based Manufacturing company with 75 Employees
- Boost Mobile, a United States based Communications organization with 700 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Valeo | Professional Services | 106100 | $25.0B | France | 2026-02-18 | |
| Sag Spain | Manufacturing | 75 | $24M | Spain | 2025-10-20 | |
| Boost Mobile | Communications | 700 | $100M | United States | 2025-05-15 | |
| Professional Services | 300 | $50M | United States | 2025-05-05 | ||
| Professional Services | 10 | $1M | Portugal | 2025-01-22 | ||
| Professional Services | 130 | $13M | Croatia | 2025-01-14 | ||
| Banking and Financial Services | 600 | $150M | Germany | 2025-01-10 | ||
| Banking and Financial Services | 1256 | $1.5B | Canada | 2024-11-20 | ||
| Media | 50 | $7M | United States | 2024-10-31 | ||
| Healthcare | 22000 | $4.6B | United States | 2024-05-30 |