Coforge
Niit Technologies, Sector Tech Zone, Plot No. TZ-2 & 2A, Yamuna Expy,
Noida, 201308,
India
Noida, 201308,
India
91 120 459 2300
Professional Services
Coforge
List of Software Implementations where Coforge is Reseller or System Integrator
Coforge, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Coforge collaboration with software players such as ServiceNow, Duck Creek Technologies and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Coforge is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Coforge | Duck Creek Technologies | Duck Creek Suite | Insurance ERP | ERP Services and Operations |
| Coforge | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | ERP Services and Operations |
| Coforge | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | ERP Services and Operations |
| Coforge | ServiceNow | ServiceNow Disputes Management | Dispute Management | ERP Services and Operations |
| Coforge | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | AI Development |
List of Software Implementations where Coforge is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | ServiceNow | ServiceNow Disputes Management | Dispute Management | 2025 |
In 2025, Blackhawk Network implemented ServiceNow Disputes Management. The deployment used ServiceNow Financial Services Operations Dispute Management built with Visa to digitize and scale card and prepaid card dispute workflows across United States operations, aligning with the Dispute Management category for financial services use cases.
Phase 1 configuration concentrated on case intake and automated triage, evidence collection and centralized case records, workflow orchestration, SLA tracking and audit logging, reflecting core Dispute Management functional patterns. ServiceNow Disputes Management was tailored to handle prepaid card dispute specifics and to surface role based access and audit trails for operational teams and compliance stakeholders.
Integration work explicitly included the built with Visa capabilities, and the implementation engaged Coforge as the systems integrator for design, configuration and deployment. Operational coverage targeted dispute operations and customer service functions within the United States, with the platform intended as the central system of record for card and prepaid dispute lifecycle management.
Governance and rollout were structured as a phased program, Phase 1 delivered with Coforge in 2025 and including standardized workflows, change control and audit readiness processes to improve process transparency. The initiative reportedly improved operational agility and customer satisfaction metrics, and the program emphasis remains on scaling additional dispute channels and workflows in subsequent phases.
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | ServiceNow | ServiceNow AI Platform | Generative AI Platforms | 2024 |
In 2024, Blackhawk Network implemented the ServiceNow AI Platform to extend dispute orchestration and AI-assisted case management across its cardholder disputes operation. The deployment positions the ServiceNow AI Platform under the Generative AI Platforms category to augment Financial Services Operations and streamline dispute handling for Visa, Mastercard, and Pulse transactions.
The implementation centers on ServiceNow Disputes Management, Built with Visa, embedded within Financial Services Operations, and it builds on prior use of ServiceNow Customer Service Management for front-line inquiry intake. ServiceNow AI Platform capabilities implemented include AI case summarization, AI agents for evidence review and draft communications, rule-based automation for case routing, and questionnaire-driven intake to surface payment-service specific requirements. A self-service web-based application for cardholders was also launched to capture structured dispute information and automatically create Disputes Management cases.
Integrations are explicit to payment networks, with ServiceNow Disputes Management integrating to Visa and Mastercard, and operational workflows covering Pulse and other card payment services to eliminate agent context switching. The platform’s AI-powered work orchestration automatically pulls reports from each payment service, updates case files, monitors timelines, issues alerts on received responses, and surfaces reminders for deadlines, enabling agents to focus on case review and arbitration steps. Operational coverage includes Blackhawk’s cardholder disputes and negative balances team, customer service teams using CSM, and an initial set of brand websites with plans for broader rollouts.
Governance and rollout were supported by implementation partner Coforge, which led development and go-live activities and continues to support process refinements. Built-in rules and automation reduced training complexity, with dispute team training time projected to shorten from four weeks to one week, and AI workflows planned to screen friendly fraud cases with human review for final decisions. Reported outcomes from the deployment include a recovery rate of 95 to 98 percent for chargebacks, dispute resolution averaging 30 days versus typical 90 day cycles, an observed 30 percent faster dispute resolution time, a customer satisfaction score of 4.4 out of 5 for disputes, and an anticipated 45 percent of cases eligible for automated responses using the ServiceNow AI Platform.
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IAT Insurance Group | Professional Services | 950 | $300M | United States | Duck Creek Technologies | Duck Creek Policy | Insurance Policy Administration | 2024 |
In 2024 IAT Insurance Group implemented Duck Creek Policy as part of a cloud based Duck Creek Full Suite deployment in the Insurance Policy Administration category. The initiative transitioned multiple lines of business across seven diverse segments, including General Liability, Property, Management Liability, Excess, Inland Marine, and Commercial Auto, and was executed with coverage across all 50 states.
Duck Creek Policy was configured to deliver core policy administration functionality, centralized product modeling, policy lifecycle processing, and enhanced access to data and analytics as part of the Duck Creek Full Suite implementation. The deployment leveraged Duck Creek Technologies cloud capabilities to improve user experience and streamline internal operations. Configuration and automation targeted policy issuance, endorsements, renewals, and underwriting workflow orchestration consistent with Insurance Policy Administration practices.
Coforge served as the strategic implementation partner, providing delivery resources and Duck Creek subject matter experts within a large multi year multi million dollar business transformation program. Rollout was coordinated across IAT Insurance Group business units to address regulatory compliance and scalability demands across jurisdictions. The program emphasized cloud operations, evergreen platform management, and state level configurations to support multi state underwriting and policy administration.
In 2024 IAT Insurance Group and Coforge were recognized by Duck Creek Technologies with the Standard of Excellence Customer Award on May 28, 2024 for achieving a high level of implementation quality. Duck Creek Technologies cited the transition as improving access to analytics, streamlining internal operations, enhancing user experience, and strengthening scalability and regulatory compliance for IAT Insurance Group.
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IT Decision Makers and Key Stakeholders at Coforge
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Coforge Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Coforge software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Coforge professional services include:
- Association For New Canadians, a Canada based Non Profit organization with 196 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Coforge System Integrator / VAR Profile
Coforge is a system integrator and technology consulting firm headquartered in Noida, India, with approximately 23224 employees and annual revenues of $1.1B.
Coforge implements and supports enterprise applications across markets such as ERP Services and Operations and AI Development.
APPS RUN THE WORLD tracks 3 verified Coforge software implementations across industries and regions, including: Blackhawk Network where Coforge implemented ServiceNow Disputes Management, Blackhawk Network where Coforge implemented ServiceNow AI Platform, and IAT Insurance Group where Coforge implemented Duck Creek Policy.
Coforge has a strategic VAR/SI partnership with ServiceNow and Duck Creek Technologies, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Coforge's services, including Association For New Canadians.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Coforge partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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