Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall, Google and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Uber | Transportation | 31100 | $44.0B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Uber implemented Aircall to centralize voice operations for its customer support and operations teams. Aircall was provisioned as Uber's Call Center platform to provide cloud-based voice routing, agent telephony, and real-time call management across support channels. The implementation emphasized core Call Center capabilities including automatic call distribution, interactive voice response, call queuing, call recording, real-time monitoring, and analytics. power2Cloud led configuration and deployment activities, conducting pilot phases, agent provisioning, admin role configuration, and the establishment of routing rules and queue strategies aligned to contact center workflows. Deployment centered on cloud telephony and browser based agent consoles, with configuration for agent desktops, telephony provisioning, and supervisor monitoring to support centralized call handling across Uber support functions. The Aircall rollout targeted operational consistency in voice handling and included setup of monitoring streams and reporting dashboards typical for Call Center operations. Governance and operational controls were established with role based access, quality monitoring workflows, and phased rollouts to scale agent onboarding and administrative governance. power2Cloud coordinated training and operational handoff activities to embed Aircall into Uber's existing support processes. | |
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BlaBlaCar | Transportation | 600 | $100M | France | Aircall | Aircall | Call Center | 2024 | In 2024, BlaBlaCar implemented Aircall as its Call Center platform. The Aircall deployment targeted the company’s customer support and operations teams in France, positioning Aircall as the primary telephony layer for inbound and outbound customer contact workflows. The implementation configured core Call Center capabilities, including inbound and outbound voice, interactive voice response, intelligent call routing and queuing, agent softphone provisioning, call recording, and analytics dashboards. Aircall was set up to support agent presence, click-to-dial workflows, and centralized call management across desktop and mobile agents, with configuration of IVR flows and supervisor monitoring. The technical architecture relied on Aircall’s cloud-native telephony platform with API-driven connectors, and the deployment was executed in partnership with power2Cloud. Integrations were implemented to surface call context and call logs into BlaBlaCar’s CRM and support tooling using Aircall APIs and connector frameworks, enabling unified caller metadata and session tracing. Rollout and governance were coordinated with power2Cloud and included staged agent onboarding, IVR script configuration, and role-based access controls for supervisors. Operational governance emphasized standardized call handling procedures and centralized reporting to support consistent customer service operations. | |
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Liu Jo Italy | Retail | 926 | $367M | Italy | Google Sites | Web Content Management | 2016 | In 2016, Liu Jo Italy implemented Google Sites as a Web Content Management solution to rapidly provision an internal intranet for HR and internal communications. The deployment targeted the Liu Jo UOMO organization and used Google Sites to create intranet and project sites for distributing internal communications and marketing materials, and to host HR onboarding content and employee-facing pages. The implementation was integrated with Google Workspace for collaboration, identity, and document storage, and was delivered with implementation partner power2Cloud. Functional configuration focused on site templates, content organization, and centralized document repositories, enabling quick publication of onboarding pages, marketing collateral hubs, and project-level sites within the Web Content Management layer. Rollout was executed as a rapid build with a planned extension to mobile access, including tablet distribution to employees in late 2017. Operational scope emphasized HR and marketing business functions across the Italy organization, and governance centered on site provisioning, content ownership, and access controls coordinated between the implementation partner and corporate IT to support ongoing internal communications workflows. | ||
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Professional Services | 8500 | $5.1B | United States | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 80 | $10M | United Kingdom | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 4200 | $900M | Spain | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 30 | $3M | Malta | Aircall | Aircall | Call Center | 2021 |
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Professional Services | 100 | $11M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 30 | $3M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 20 | $2M | Italy | Aircall | Aircall | Call Center | 2021 |
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Buyer Intent: Companies Evaluating power2Cloud Services
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