Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Accademia Italiana Fitness | Leisure and Hospitality | 100 | $10M | Italy | Aircall | Aircall | Call Center | 2025 | In 2025, Accademia Italiana Fitness implemented Aircall as its Call Center Software to centralize inbound and outbound voice operations and restore control over agent workflows. Prior to Aircall, the school operated with 36 company cell phones assigned primarily to sales, a distributed model that produced misrouted calls, lost contacts when phones were off, and limited visibility into call performance and quality. The Aircall deployment configured customized call flows and a branded welcome message to route inquiries to administration and sales queues, and it enabled flexible reassignment rules to ensure requests reached the correct person. Aircall features implemented include live call monitoring, call recording, analytics dashboards, and the mobile Aircall app to accelerate agent adoption and support field and remote staff. Implementation was introduced and supported by the systems integrator power2Cloud, which assisted in operationalizing Aircall and configuring AI Assist capabilities. The integration of Aircall AI Assist provided call summaries and sentiment analysis, and managers gained faster access to detailed customer and agent information inside Aircall for training and scheduling decisions, without naming external CRM integrations. Governance and process changes focused on analytics driven coaching, standardized scripts refined through monitored calls, and an onboarding flow for agents to use the new platform. Reported outcomes include clearer performance visibility that enabled script improvements and higher enrollment conversations, increased transparency for students through accurate information and recorded interactions, streamlined operations via customized routing, and time savings from automated call summaries; the organization also plans to use Aircall to activate international numbers as it expands throughout Europe. | |
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Uber | Transportation | 31100 | $44.0B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Uber implemented Aircall to centralize voice operations for its customer support and operations teams. Aircall was provisioned as Uber's Call Center platform to provide cloud-based voice routing, agent telephony, and real-time call management across support channels. The implementation emphasized core Call Center capabilities including automatic call distribution, interactive voice response, call queuing, call recording, real-time monitoring, and analytics. power2Cloud led configuration and deployment activities, conducting pilot phases, agent provisioning, admin role configuration, and the establishment of routing rules and queue strategies aligned to contact center workflows. Deployment centered on cloud telephony and browser based agent consoles, with configuration for agent desktops, telephony provisioning, and supervisor monitoring to support centralized call handling across Uber support functions. The Aircall rollout targeted operational consistency in voice handling and included setup of monitoring streams and reporting dashboards typical for Call Center operations. Governance and operational controls were established with role based access, quality monitoring workflows, and phased rollouts to scale agent onboarding and administrative governance. power2Cloud coordinated training and operational handoff activities to embed Aircall into Uber's existing support processes. | |
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Stripe | Professional Services | 8500 | $5.1B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Stripe deployed Aircall as its Call Center platform to support professional services customer interactions. The initiative was delivered with systems integrator power2Cloud. Deployment focused on establishing cloud-first telephony infrastructure to consolidate inbound and outbound contact channels for Stripe's customer-facing operations. The Aircall implementation configured core Call Center capabilities including inbound and outbound cloud telephony, interactive voice response and call queuing, programmable call routing, call recording, real-time analytics, and agent softphone workspaces. Configuration work encompassed number provisioning, role-based access control, call tagging, and workflow rules to align with incident triage and escalation paths. Integrations were staged to synchronize Aircall with Stripe's CRM and ticketing systems and with internal collaboration tools, preserving contact context across case management and support workflows. power2Cloud established administrative governance, operator provisioning processes, and a phased rollout with administrator and agent training to operationalize the platform across support and sales contact functions. | |
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Professional Services | 80 | $10M | United Kingdom | Aircall | Aircall | Call Center | 2024 |
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Banking and Financial Services | 1500 | $750M | Canada | Aircall | Aircall | Call Center | 2024 |
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Transportation | 600 | $100M | France | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 4200 | $900M | Spain | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 100 | $11M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 30 | $3M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 30 | $3M | Malta | Aircall | Aircall | Call Center | 2021 |
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Buyer Intent: Companies Evaluating power2Cloud Services
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