Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall, Google and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Uber | Transportation | 31100 | $44.0B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Uber implemented Aircall to centralize voice operations for its customer support and operations teams. Aircall was provisioned as Uber's Call Center platform to provide cloud-based voice routing, agent telephony, and real-time call management across support channels. The implementation emphasized core Call Center capabilities including automatic call distribution, interactive voice response, call queuing, call recording, real-time monitoring, and analytics. power2Cloud led configuration and deployment activities, conducting pilot phases, agent provisioning, admin role configuration, and the establishment of routing rules and queue strategies aligned to contact center workflows. Deployment centered on cloud telephony and browser based agent consoles, with configuration for agent desktops, telephony provisioning, and supervisor monitoring to support centralized call handling across Uber support functions. The Aircall rollout targeted operational consistency in voice handling and included setup of monitoring streams and reporting dashboards typical for Call Center operations. Governance and operational controls were established with role based access, quality monitoring workflows, and phased rollouts to scale agent onboarding and administrative governance. power2Cloud coordinated training and operational handoff activities to embed Aircall into Uber's existing support processes. | |
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Stripe | Professional Services | 8500 | $5.1B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Stripe deployed Aircall as its Call Center platform to support professional services customer interactions. The initiative was delivered with systems integrator power2Cloud. Deployment focused on establishing cloud-first telephony infrastructure to consolidate inbound and outbound contact channels for Stripe's customer-facing operations. The Aircall implementation configured core Call Center capabilities including inbound and outbound cloud telephony, interactive voice response and call queuing, programmable call routing, call recording, real-time analytics, and agent softphone workspaces. Configuration work encompassed number provisioning, role-based access control, call tagging, and workflow rules to align with incident triage and escalation paths. Integrations were staged to synchronize Aircall with Stripe's CRM and ticketing systems and with internal collaboration tools, preserving contact context across case management and support workflows. power2Cloud established administrative governance, operator provisioning processes, and a phased rollout with administrator and agent training to operationalize the platform across support and sales contact functions. | |
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Glovo | Professional Services | 4200 | $900M | Spain | Aircall | Aircall | Call Center | 2024 | In 2024, Glovo implemented Aircall as its Call Center platform, engaging power2Cloud to provision and configure the service. The deployment focused on standardizing cloud telephony and agent softphone capabilities across Glovo's customer support organization. Aircall was configured to deliver core Call Center capabilities, including multi-queue call routing, interactive voice response, agent queuing and desktop softphone access, along with call logging and analytics. The implementation included account-level configuration, phone number provisioning and role-based access controls to align telephony functions with support workflows. power2Cloud led tenant setup, configuration and operational handover, establishing administrative governance for phone number management, user provisioning and call handling policies. The project emphasized integrating Aircall into existing support workflows through Aircall cloud APIs and connectors to surface call context and enable click-to-dial workflows for agents. Operational scope centered on Glovo's customer support and contact center business functions, with Aircall serving as the primary Call Center toolset for inbound and outbound voice. The rollout created a centralized telephony management model and administrator controls shared between power2Cloud and Glovo support leadership. | |
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Banking and Financial Services | 1500 | $750M | Canada | Aircall | Aircall | Call Center | 2024 |
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Retail | 926 | $367M | Italy | Google Sites | Web Content Management | 2016 |
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Transportation | 600 | $100M | France | Aircall | Aircall | Call Center | 2024 |
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Leisure and Hospitality | 100 | $10M | Italy | Aircall | Aircall | Call Center | 2025 |
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Professional Services | 100 | $11M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 80 | $10M | United Kingdom | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 30 | $3M | Malta | Aircall | Aircall | Call Center | 2021 |
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Buyer Intent: Companies Evaluating power2Cloud Services
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