Milan, 20124,
Italy
power2Cloud
power2Cloud, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. power2Cloud collaboration with software players such as Aircall, Google and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| power2Cloud | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | |
| power2Cloud | Google Sites | Web Content Management | Content Management | |
| power2Cloud | Aircall | Aircall | Call Center | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Uber | Transportation | 31100 | $44.0B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Uber implemented Aircall to centralize voice operations for its customer support and operations teams. Aircall was provisioned as Uber's Call Center platform to provide cloud-based voice routing, agent telephony, and real-time call management across support channels. The implementation emphasized core Call Center capabilities including automatic call distribution, interactive voice response, call queuing, call recording, real-time monitoring, and analytics. power2Cloud led configuration and deployment activities, conducting pilot phases, agent provisioning, admin role configuration, and the establishment of routing rules and queue strategies aligned to contact center workflows. Deployment centered on cloud telephony and browser based agent consoles, with configuration for agent desktops, telephony provisioning, and supervisor monitoring to support centralized call handling across Uber support functions. The Aircall rollout targeted operational consistency in voice handling and included setup of monitoring streams and reporting dashboards typical for Call Center operations. Governance and operational controls were established with role based access, quality monitoring workflows, and phased rollouts to scale agent onboarding and administrative governance. power2Cloud coordinated training and operational handoff activities to embed Aircall into Uber's existing support processes. | |
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Stripe | Professional Services | 8500 | $5.1B | United States | Aircall | Aircall | Call Center | 2024 | In 2024, Stripe deployed Aircall as its Call Center platform to support professional services customer interactions. The initiative was delivered with systems integrator power2Cloud. Deployment focused on establishing cloud-first telephony infrastructure to consolidate inbound and outbound contact channels for Stripe's customer-facing operations. The Aircall implementation configured core Call Center capabilities including inbound and outbound cloud telephony, interactive voice response and call queuing, programmable call routing, call recording, real-time analytics, and agent softphone workspaces. Configuration work encompassed number provisioning, role-based access control, call tagging, and workflow rules to align with incident triage and escalation paths. Integrations were staged to synchronize Aircall with Stripe's CRM and ticketing systems and with internal collaboration tools, preserving contact context across case management and support workflows. power2Cloud established administrative governance, operator provisioning processes, and a phased rollout with administrator and agent training to operationalize the platform across support and sales contact functions. | |
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SpareRoom | Professional Services | 80 | $10M | United Kingdom | Aircall | Aircall | Call Center | 2024 | In 2024, SpareRoom implemented Aircall as its Call Center solution to modernize voice-based customer engagement across its United Kingdom operations. The implementation addresses customer support and sales communications for a company of approximately 80 employees, positioning Aircall as the primary voice channel for contact center workflows. The Aircall deployment emphasized core Call Center capabilities, including inbound and outbound voice routing, agent queues, automatic call distribution, call recording, and real-time dashboarding for supervisors. Configuration work focused on role-based agent provisioning, queue and skill-based routing, and call recording policies to align with support and sales workflows. power2Cloud served as the systems integrator, leading deployment and integration activities to connect Aircall with SpareRoom operational systems and administrative tooling. The project scope included configuration of administrative controls, single environment provisioning for users, and operational handover to internal support teams. Governance and rollout followed a phased approach with formalized agent onboarding, administrator training, and documented call-handling procedures. Controls were established for permissioned access, call recording retention, and operational monitoring, creating a managed voice channel within SpareRoom's customer engagement stack. | |
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Professional Services | 4200 | $900M | Spain | Aircall | Aircall | Call Center | 2024 |
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Professional Services | 30 | $3M | Malta | Aircall | Aircall | Call Center | 2021 |
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Leisure and Hospitality | 100 | $10M | Italy | Aircall | Aircall | Call Center | 2025 |
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Professional Services | 100 | $11M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 30 | $3M | Italy | Aircall | Aircall | Call Center | 2022 |
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Professional Services | 20 | $2M | Italy | Aircall | Aircall | Call Center | 2021 |
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Retail | 926 | $367M | Italy | Google Sites | Web Content Management | 2016 |
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Buyer Intent: Companies Evaluating power2Cloud Services
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