List of Amadeus Altea Departure Control - Customer Management Customers
Madrid, 28027,
Spain
Since 2010, our global team of researchers has been studying Amadeus Altea Departure Control - Customer Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Altea Departure Control - Customer Management for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Altea Departure Control - Customer Management for Airport Management include: Goldair Handling, a Australia based Transportation organisation with 3500 employees and revenues of $6.83 billion, Asiana Airlines, a South Korea based Transportation organisation with 8333 employees and revenues of $4.60 billion, Philippine Airlines, a Philippines based Transportation organisation with 5920 employees and revenues of $2.50 billion, South African Airways, a South Africa based Transportation organisation with 12000 employees and revenues of $1.50 billion, Widerøe s Flyveselskap AS, a Norway based Professional Services organisation with 1500 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus Altea Departure Control - Customer Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Asiana Airlines | Transportation | 8333 | $4.6B | South Korea | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2013 | n/a |
In 2013, Asiana Airlines implemented Amadeus Altea Departure Control - Customer Management as part of a broader Altéa Suite deployment. The implementation centralized Customer Relationship Management functions across the carrier, covering domestic and international reservations and inventory operations while also powering Asiana’s public website.
Amadeus Altea Departure Control - Customer Management was configured to handle departure control and customer data management as components of the Altéa passenger service system. The Altéa Suite was described as an end-to-end passenger service system, and the deployment encompassed management of Passenger Name Records, frequent flyer profiles, and e-ticket records as operational data constructs.
The rollout was executed across more than 200 Asiana offices, and operational scope included the conversion of 240,000 flights, 800,000 Passenger Name Records, 300,000 frequent flyer profiles, and 200,000 e-tickets into the new environment. The implementation also aimed to enhance interconnectivity and information-sharing with other Star Alliance members, aligning reservations and inventory processes for alliance-level exchange.
Governance and execution were performed in close collaboration with Amadeus, with a dedicated project team assigned to ensure a seamless transition and training provided to more than 440 Asiana agents. Company leadership publicly stated that customers would see benefits almost immediately, and the program was noted as the first full service airline deployment of Altéa in the North Pacific region.
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Goldair Handling | Transportation | 3500 | $6.8B | Australia | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2018 | n/a |
In 2018, Goldair Handling implemented Amadeus Altea Departure Control - Customer Management to centralize passenger and customer records across its ground handling operations. The implementation established Amadeus Altea Departure Control - Customer Management as Goldair Handling Customer Relationship Management for passenger service orchestration and agent-assisted check-in workflows.
Configuration focused on centralized customer profile management, persistent interaction history, complaint and service request tracking, and contact preference management. The deployment leveraged CRM-aligned capabilities including case ticketing for service incidents, templated operational communications, and agent queue configuration to support service desk operations.
The implementation was integrated into departure control operational flows to keep passenger records and check-in status synchronized with agent workstations and gate processes. Operational scope covered Goldair Handling ground operations and passenger service teams in Australia, using the application to coordinate frontline agents, operations control, and customer service desks.
Governance changes centered on standardizing customer data capture, instituting role-based access controls for passenger information, and updating service desk workflows to route and resolve cases through the Customer Relationship Management capability of the platform.
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Philippine Airlines | Transportation | 5920 | $2.5B | Philippines | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2017 | n/a |
In 2017, Philippine Airlines deployed Amadeus Altea Departure Control - Customer Management as part of its Customer Relationship Management stack. The deployment focused on centralizing passenger-facing customer management for VIP handling, social media recovery, and Business Class engagement workflows within the carrier's Customer Experience function.
The Amadeus Altea Departure Control - Customer Management implementation emphasized customer profile handling, case management for recovery scenarios, and orchestration of proactive passenger communications. Configuration work linked departure control passenger status to CRM-oriented workflows used to manage VIP enquiries, endorsements, and service recovery actions handled by contact center and social media teams.
Integrations were implemented with Amadeus Altea Reservation Desktop and with the CRIS-CASA Accelya Customer Relationship Management Solution, while direct email marketing tools were used for relationship marketing. The Business Class Engagement project documented use of Sendinblue followed by a migration to C3, and automated messaging leveraged data feeds from the PAL Data Warehouse with Microsoft Power BI used for visualization and monitoring.
Operational scope covered the Customer Experience organization including the Business Class Engagement Team, social media recovery officers, and BPO partners, with cross-functional governance involving IT, Marketing, and Legal. The rollout included a rapid Business Class Engagement launch completed in three months and a subsequent three-month migration from Sendinblue to C3 that resulted in automated preflight and postflight emails and was cited as contributing to the airline's digital acceleration.
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Transportation | 12000 | $1.5B | South Africa | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2019 | n/a |
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Professional Services | 1500 | $400M | Norway | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2009 | Blue1 |
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Buyer Intent: Companies Evaluating Amadeus Altea Departure Control - Customer Management
- Amadeus, a Spain based Professional Services organization with 20643 Employees
- Eneka Energie & Karten Germany, a Germany based Professional Services company with 20 Employees
- Finnair, a Finland based Transportation organization with 5195 Employees
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