List of Amadeus Altea Departure Control - Customer Management Customers
Amadeus
Salvador de Madariaga 1,
Madrid, 28027,
Spain
Madrid, 28027,
Spain
34 91 582 0100
Professional Services
20643
$7.2B
Since 2010, our global team of researchers has been studying Amadeus Altea Departure Control - Customer Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Amadeus Altea Departure Control - Customer Management for Airport Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Amadeus Altea Departure Control - Customer Management for Airport Management include: Goldair Handling, a Australia based Transportation organisation with 3500 employees and revenues of $6.83 billion, Asiana Airlines, a South Korea based Transportation organisation with 8333 employees and revenues of $4.60 billion, Philippine Airlines, a Philippines based Transportation organisation with 5920 employees and revenues of $2.50 billion, South African Airways, a South Africa based Transportation organisation with 12000 employees and revenues of $1.50 billion, Widerøe s Flyveselskap AS, a Norway based Professional Services organisation with 1500 employees and revenues of $400.0 million and many others.
Contact us if you need a completed and verified list of companies using Amadeus Altea Departure Control - Customer Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Asiana Airlines | Transportation | 8333 | $4.6B | South Korea | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2013 | n/a |
In 2013, Asiana Airlines implemented Amadeus Altea Departure Control - Customer Management as part of a broader Altéa Suite deployment. The implementation centralized Customer Relationship Management functions across the carrier, covering domestic and international reservations and inventory operations while also powering Asiana’s public website.
Amadeus Altea Departure Control - Customer Management was configured to handle departure control and customer data management as components of the Altéa passenger service system. The Altéa Suite was described as an end-to-end passenger service system, and the deployment encompassed management of Passenger Name Records, frequent flyer profiles, and e-ticket records as operational data constructs.
The rollout was executed across more than 200 Asiana offices, and operational scope included the conversion of 240,000 flights, 800,000 Passenger Name Records, 300,000 frequent flyer profiles, and 200,000 e-tickets into the new environment. The implementation also aimed to enhance interconnectivity and information-sharing with other Star Alliance members, aligning reservations and inventory processes for alliance-level exchange.
Governance and execution were performed in close collaboration with Amadeus, with a dedicated project team assigned to ensure a seamless transition and training provided to more than 440 Asiana agents. Company leadership publicly stated that customers would see benefits almost immediately, and the program was noted as the first full service airline deployment of Altéa in the North Pacific region.
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Goldair Handling | Transportation | 3500 | $6.8B | Australia | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2018 | n/a |
In 2018, Goldair Handling implemented Amadeus Altea Departure Control - Customer Management to centralize passenger and customer records across its ground handling operations. The implementation established Amadeus Altea Departure Control - Customer Management as Goldair Handling Customer Relationship Management for passenger service orchestration and agent-assisted check-in workflows.
Configuration focused on centralized customer profile management, persistent interaction history, complaint and service request tracking, and contact preference management. The deployment leveraged CRM-aligned capabilities including case ticketing for service incidents, templated operational communications, and agent queue configuration to support service desk operations.
The implementation was integrated into departure control operational flows to keep passenger records and check-in status synchronized with agent workstations and gate processes. Operational scope covered Goldair Handling ground operations and passenger service teams in Australia, using the application to coordinate frontline agents, operations control, and customer service desks.
Governance changes centered on standardizing customer data capture, instituting role-based access controls for passenger information, and updating service desk workflows to route and resolve cases through the Customer Relationship Management capability of the platform.
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Philippine Airlines | Transportation | 5920 | $2.5B | Philippines | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2017 | n/a |
In 2017, Philippine Airlines deployed Amadeus Altea Departure Control - Customer Management as part of its Customer Relationship Management stack. The deployment focused on centralizing passenger-facing customer management for VIP handling, social media recovery, and Business Class engagement workflows within the carrier's Customer Experience function.
The Amadeus Altea Departure Control - Customer Management implementation emphasized customer profile handling, case management for recovery scenarios, and orchestration of proactive passenger communications. Configuration work linked departure control passenger status to CRM-oriented workflows used to manage VIP enquiries, endorsements, and service recovery actions handled by contact center and social media teams.
Integrations were implemented with Amadeus Altea Reservation Desktop and with the CRIS-CASA Accelya Customer Relationship Management Solution, while direct email marketing tools were used for relationship marketing. The Business Class Engagement project documented use of Sendinblue followed by a migration to C3, and automated messaging leveraged data feeds from the PAL Data Warehouse with Microsoft Power BI used for visualization and monitoring.
Operational scope covered the Customer Experience organization including the Business Class Engagement Team, social media recovery officers, and BPO partners, with cross-functional governance involving IT, Marketing, and Legal. The rollout included a rapid Business Class Engagement launch completed in three months and a subsequent three-month migration from Sendinblue to C3 that resulted in automated preflight and postflight emails and was cited as contributing to the airline's digital acceleration.
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South African Airways | Transportation | 12000 | $1.5B | South Africa | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2019 | n/a |
In 2019 South African Airways deployed Amadeus Altea Departure Control - Customer Management as an Airport Management platform to centralize passenger handling and customer management across its airport contact points. The implementation targeted passenger service touchpoints and ground operations, establishing a single departure control capability to support frontline staff and improve consistency of customer interactions.
The deployment emphasized core departure control and customer management capabilities common to Airport Management systems, including check-in orchestration, boarding control, seat assignment and inventory interaction, passenger record consolidation, baggage reconciliation workflows and passenger profiling to enable personalised service. Amadeus Altea Departure Control - Customer Management was configured to surface customer context at multiple service nodes and to automate standard boarding and bag handling processes while preserving agent intervention for exceptions.
Operational coverage included check-in desks, self-service kiosks, boarding gates and customer service channels across South African Airways airport operations in South Africa, with the platform presented as a centralized operational layer for passenger-facing workflows. The architecture focused on a unified agent interface and consistent customer data model to reduce variation between contact points and to align ground operations with customer management processes.
Governance concentrated on embedding the new departure control and customer management workflows into passenger service and ground operations functions, with operational policies updated to leverage the system for personalised interactions. Mike Re, CIO, South African Airways stated the solution gives staff the ability to offer a personalised, distinctive service at all customer contact points while delivering cost-effective and reliable operations, reflecting the intended business outcome from the Amadeus Altea Departure Control - Customer Management deployment.
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Widerøe s Flyveselskap AS | Professional Services | 1500 | $400M | Norway | Amadeus IT Group | Amadeus Altea Departure Control - Customer Management | Airport Management | 2009 | Blue1 |
In 2009, Widerøe s Flyveselskap AS adopted Amadeus Altea Departure Control - Customer Management as an Airport Management platform under a multi-carrier agreement. The agreement covered Scandinavian Airlines, Widerøe and Blue1 and centralized customer management responsibilities within the Amadeus Altea Departure Control - Customer Management deployment.
Implementation concentrated on customer profile consolidation, centralized PNR access, orchestration of check in and boarding pass issuance, and configuration of seat assignment and baggage handling workflows. Standard Airport Management capabilities such as loyalty profile linkage, queue and load control workflows, and real time customer status orchestration were configured to support ground operations and customer service functions.
The deployment aligned Altea customer management with the group reservation and departure control domains, enabling a single customer view for reservations, customer service, and ground handling processes. Operational coverage spanned the group carriers named in the agreement, affecting reservations teams, airport operations, ground handlers and customer service desks at network airports served by the airlines.
Governance was established through a long term agreement among the carriers to standardize customer data models and check in workflows, with joint oversight for configuration and phased rollout. Blue1 was included as an adopting carrier under the agreement, and centralized governance aimed to enforce consistent operational procedures and data stewardship across the group.
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Buyer Intent: Companies Evaluating Amadeus Altea Departure Control - Customer Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Amadeus Altea Departure Control - Customer Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Amadeus Altea Departure Control - Customer Management for Airport Management include:
- Air France, a France based Transportation organization with 38000 Employees
- Eneka Energie & Karten Germany, a Germany based Professional Services company with 20 Employees
- Finnair, a Finland based Transportation organization with 5195 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Air France | Transportation | 38000 | $36.3B | France | 2026-03-16 |
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Eneka Energie & Karten Germany | Professional Services | 20 | $2M | Germany | 2025-11-03 |
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Finnair | Transportation | 5195 | $3.2B | Finland | 2025-09-22 |
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Manufacturing | 529 | $49M | New Zealand | 2025-07-31 |
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Communications | 19712 | $9.2B | Indonesia | 2025-04-16 |
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Aerospace and Defense | 3000 | $1.9B | Germany | 2024-11-26 |
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Transportation | 25000 | $14.1B | Australia | 2024-06-06 |
FAQ - APPS RUN THE WORLD Amadeus Altea Departure Control - Customer Management Coverage
Amadeus Altea Departure Control - Customer Management is a Airport Management solution from Amadeus IT Group.
Companies worldwide use Amadeus Altea Departure Control - Customer Management, from small firms to large enterprises across 21+ industries.
Organizations such as Goldair Handling, Asiana Airlines, Philippine Airlines, South African Airways and Widerøe s Flyveselskap AS are recorded users of
Amadeus Altea Departure Control - Customer Management for Airport Management.
Companies using Amadeus Altea Departure Control - Customer Management are most concentrated in Transportation and Professional Services, with adoption spanning over 21 industries.
Companies using Amadeus Altea Departure Control - Customer Management are most concentrated in Australia, South Korea and Philippines, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Amadeus Altea Departure Control - Customer Management across Americas, EMEA, and APAC.
Companies using Amadeus Altea Departure Control - Customer Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 80%, and global enterprises with 10,000+ employees - 20%.
Customers of Amadeus Altea Departure Control - Customer Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Amadeus Altea Departure Control - Customer Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Airport Management.