List of American Express Expense Management Customers
American Express
200 Vesey Street,
New York, 10285-3106, NY,
United States
New York, 10285-3106, NY,
United States
1 212 640-2000
Banking and Financial Services
75100
$65.9B
Since 2010, our global team of researchers has been studying American Express Expense Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased American Express Expense Management for Expense Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using American Express Expense Management for Expense Management include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Panasonic Holdings Corporation, a Japan based Manufacturing organisation with 207548 employees and revenues of $57.80 billion, EMC Corporation, a United States based Manufacturing organisation with 70000 employees and revenues of $24.70 billion, The Bank of New York Mellon, a United States based Banking and Financial Services organisation with 53400 employees and revenues of $17.50 billion, AllianceBernstein, a United States based Banking and Financial Services organisation with 4380 employees and revenues of $4.48 billion and many others.
Contact us if you need a completed and verified list of companies using American Express Expense Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Financial Management software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AllianceBernstein | Banking and Financial Services | 4380 | $4.5B | United States | American Express | American Express Expense Management | Expense Management | 2017 | n/a |
In 2017 AllianceBernstein implemented American Express Expense Management as its Travel and Expense Management Software to centralize corporate card administration and expense workflows across Accounts Payable and T&E. The deployment targeted core controls for expense reporting and corporate card governance while establishing an operational hub that included an onshore AP/T&E supervisory function and an offshore team responsible for day to day T&E processing.
American Express Expense Management was configured to support expense report audits, online expense report approvals, and credit card program support, explicitly covering the American Express Travel card program, the JP Morgan Purchasing card program, and a Business Travel Account program. Functional capabilities implemented include expense report audit workflows, corporate card program administration, spend metrics gathering and analysis, customer service for cardholders, vendor invoice audit and approval, and scheduled payment runs.
Governance and operational changes accompanied the rollout, with AllianceBernstein updating corporate policies for Purchase card and Travel and Expense reimbursement and routing all online expense reporting requests through defined approval workflows. Operational responsibilities documented during implementation included presenting corporate card spending metrics, leading offshore T&E delivery, approving vendor invoices, performing weekly payment runs, and using data analysis to identify opportunities for process and policy improvement.
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BlackLine | Professional Services | 1850 | $700M | United States | American Express | American Express Expense Management | Expense Management | 2015 | n/a |
In 2015, BlackLine implemented American Express Expense Management. The American Express Expense Management deployment served as Travel and Expense Management Software to centralize corporate Travel and Entertainment data and to support finance and travel operations reporting.
The implementation focused on day-to-day expense reporting and reconciliation workflows characteristic of Travel and Expense Management Software, including expense capture, card transaction reconciliation, and structured reporting processes. American Express Expense Management was used to prepare and manage daily Travel and Entertainment data and reports, aligning expense processing with corporate reporting cadence.
Operational coverage included finance and travel operations teams, with integrations that consumed and reconciled data and reports from Concur and American Express through the end of March 2015. Governance and workflow changes emphasized centralized reporting, standardized expense processing, and operational ownership for daily T&E data management.
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Cheddar's Scratch Kitchen | Leisure and Hospitality | 6000 | $700M | United States | American Express | American Express Expense Management | Expense Management | 2015 | n/a |
In 2015, Cheddar's Scratch Kitchen implemented American Express Expense Management to centralize card and expense workflows across its restaurant footprint. The deployment targeted Travel and Expense Management Software use cases for Sales Audit and Accounts Receivable coordination, covering charge and refund management, receipt handling, and corporate deposit processes.
Configuration emphasized expense capture and dispute workflows, including structured chargeback resolution, daily transaction reconciliation, and refund processing. Functional capabilities implemented included receipt request handling, journal entry preparation for Misc Cash and Corporate Deposits, and handling gift card activation and fulfillment workflows.
The implementation operated alongside existing operational tools and explicitly integrated with systems used by the finance team, including Issuetrak for issue tracking, ReconNet for daily transaction uploads and reconciliation, Valuetec for gift card activation, and Solomon for client and employee setup. Chargeback and merchant dispute workflows were coordinated with Merchant services and American Express to resolve card disputes.
Operational governance aligned with Sales Audit processes, with Accounts Receivable Coordinators processing weekly checks, uploading reconciliations, and posting month end journal entries to support the American Express Expense Management platform. The rollout embedded expense orchestration into Accounts Receivable and Sales Audit workflows across Cheddar's restaurant operations.
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CNH Industrial Capital Australia | Manufacturing | 1000 | $150M | Australia | American Express | American Express Expense Management | Expense Management | 2016 | n/a |
In 2016, CNH Industrial Capital Australia implemented American Express Expense Management in the Expense Management category. The deployment targeted the corporate finance and executive support functions of a manufacturing firm with about 1,000 employees operating in Australia, and centered on corporate card driven expense processing for senior leadership and Financial Services stakeholders.
American Express Expense Management was configured to support standard expense management capabilities, including card transaction import, expense reporting, receipt capture, approval workflow, policy enforcement, and reconciliation. Configuration emphasis reflected executive use cases, with travel and international expense handling represented in approval routing and policy checks, and automated reconciliation workflows aligned to card activity.
Operationally the platform was used by the executive team and their Executive Assistant to the Executive team, with the Executive Assistant performing Amex expense reconciliation, managing domestic and international travel bookings, and coordinating expense documentation and approvals for Vice President Financial Services APAC, Head of ICT APAC, and Managing Director Financial Services ANZ. The implementation aligned expense processing with the corporate American Express card program and executive travel management processes, centralizing transaction capture and receipt validation within the Amex Expense Management environment.
Governance and workflow changes concentrated on centralizing reconciliation tasks and approval stewardship within the executive support function, with explicit responsibility assigned to the Executive Assistant for processing card reconciliations and submitting routed approvals to senior leaders. Oversight focused on consistent application of expense policy through configured approval flows and receipt controls in American Express Expense Management.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | American Express | American Express Expense Management | Expense Management | 2008 | n/a |
In 2008, Delta Air Lines implemented American Express Expense Management. The American Express Expense Management rollout was positioned to provide Expense Management for Travel and Expense processing across Delta corporate travel operations, finance, and HR-adjacent administrative functions.
Configuration and operational practice centered on coordinator-led expense intake and policy enforcement, with the named American Express coordinator responsible for composing and distributing travel and expense correspondence, maintaining department organization charts and time and attendance records, and preparing and presenting disability appeals to the Administrative Committee on a quarterly cadence. Operational coverage explicitly extended to communications with Delta HR Generalists and Field Supervisors and to in-flight benefit policy communications reaching 20,000 Delta Flight Attendants, aligning the American Express Expense Management deployment with travel, payroll reconciliation, appeals workflow, and escalated case resolution processes.
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Manufacturing | 70000 | $24.7B | United States | American Express | American Express Expense Management | Expense Management | 2011 | n/a |
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Non Profit | 750 | $150M | United States | American Express | American Express Expense Management | Expense Management | 2014 | n/a |
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Utilities | 1300 | $921M | Australia | American Express | American Express Expense Management | Expense Management | 2009 | n/a |
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Professional Services | 4300 | $1.2B | United States | American Express | American Express Expense Management | Expense Management | 2010 | n/a |
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Banking and Financial Services | 1002 | $787M | United States | American Express | American Express Expense Management | Expense Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating American Express Expense Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD American Express Expense Management Coverage
American Express Expense Management is a Expense Management solution from American Express.
Companies worldwide use American Express Expense Management, from small firms to large enterprises across 21+ industries.
Organizations such as Delta Air Lines, Panasonic Holdings Corporation, EMC Corporation, The Bank of New York Mellon and AllianceBernstein are recorded users of
American Express Expense Management for Expense Management.
Companies using American Express Expense Management are most concentrated in Transportation, Manufacturing and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using American Express Expense Management are most concentrated in United States and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of American Express Expense Management across Americas, EMEA, and APAC.
Companies using American Express Expense Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 26.67%, large organizations with 1,001-10,000 employees - 46.67%, and global enterprises with 10,000+ employees - 26.67%.
Customers of American Express Expense Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified American Express Expense Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Expense Management.