List of Anywhere365 Contact Center Customers
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Netherlands
Since 2010, our global team of researchers has been studying Anywhere365 Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Anywhere365 Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Anywhere365 Contact Center for Call Center include: UK Home Office, a United Kingdom based Government organisation with 43000 employees and revenues of $37.23 billion, Danaher UK, a United Kingdom based Manufacturing organisation with 3500 employees and revenues of $1.30 billion, Unive, a Netherlands based Insurance organisation with 3100 employees and revenues of $1.30 billion, ING United Kingdom, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $1.30 billion, University of Houston, a United States based Education organisation with 3800 employees and revenues of $368.0 million and many others.
Contact us if you need a completed and verified list of companies using Anywhere365 Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Anywhere365 Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BCS HR Software | Professional Services | 230 | $40M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2021 | n/a |
In 2021, BCS HR Software implemented Anywhere365 Contact Center as its primary Call Center application. The deployment was positioned to consolidate customer and sales contact handling for a 230 employee professional services firm in the Netherlands, with explicit focus on Sales Support and Customer Support departments.
Anywhere365 Contact Center was configured to deliver standard Call Center capabilities including omnichannel call routing, computer telephony integration, agent desktop workflows, call recording and reporting and real time dashboards. The implementation emphasized integration with existing commercial and operational systems, explicitly linking Anywhere365 Contact Center to HubSpot for CRM workflows, to Zendesk for ticket escalation and to Winning Proposal for commercial quoting and case context enrichment.
Governance and rollout responsibilities were executed through the companys customer success and support management layers, with Support Managers and the Head of Customer Success accountable for design, optimization and operational handover. Process changes focused on streamlining contact handling, aligning SLA and ISAE style quality controls with system workflows, and ensuring continuity of business operations while improving customer satisfaction as an explicit organizational objective.
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Corendon | Professional Services | 300 | $50M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2015 | n/a |
In 2015, Corendon implemented the Anywhere365 Contact Center from Workstreampeople as a Contact Center solution to modernize its customer engagement platform in response to increased inbound contact volume and evolving mobile customer journeys. The deployment addressed an outdated telephone system that constrained innovation and agent agility, and it was positioned to support Corendon’s growth and international ambitions.
Anywhere365 Contact Center was configured to deliver omnichannel dialogue management and agent desktop capabilities, including presence, chat, voice, video and desktop sharing. Functional modules enabled smart agent routing, supervisor roles and silent whispering, voice recording, reporting services and wallboards, and the solution exposed CRM context and browser history within agent interactions to improve customer conversations and upselling opportunities.
The implementation integrated the platform with Skype for Business and with Corendon’s customer-facing mobile app, enabling WebChat sessions to escalate to voice or video and offering call-me-back and internet calling options managed by Anywhere365. Operational coverage targeted the customer contact center and front-office agents, providing real time supervisor tools and wallboards for performance visibility across customer engagement channels.
Governance and process changes included shifting certain organizational changes away from ICT to business owners, streamlining configuration and scaling of contact center capabilities. Explicit outcomes reported by Corendon included a scalable and flexible platform with unlimited growth capabilities, a unified omnichannel experience across voice, chat, video and webchat, and improved analytics and reporting to support contact center operations.
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Danaher UK | Manufacturing | 3500 | $1.3B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
In 2019 Danaher UK implemented Anywhere365 Contact Center from Workstreampeople as a Contact Center solution to centralize interaction handling for its UK manufacturing and support operations. The deployment targeted IT service desk, hotline and customer support channels within the 3500 employee UK organization and was positioned alongside existing hosted application support responsibilities.
Anywhere365 Contact Center was configured to deliver core Contact Center capabilities including automatic call distribution, IVR-driven routing, agent queueing and centralized interaction recording and reporting. Configuration emphasis included CTI-aligned queue and presence management and reporting configuration to align contact routing with service desk workflows.
The Contact Center operated within Danaher UK’s Windows Server and Azure platform environment and coexisted with hosted applications such as Office365, the corporate ERP, Parallels and XLConnect. Operational tooling and observability were provided by Solarwinds and IIS monitoring, while ServiceNow served as the ticketing and request system and Active Directory was used for agent provisioning and access control.
Governance and operational support integrated Contact Center incident and change workflows into ServiceNow processes, and IT operations managed server patching, TLS remediation, backups and monitoring as part of overall platform stewardship. Day to day support responsibilities included hotline response, mailbox and distribution list administration in ARS, LAN WAN diagnostics, Airwatch managed iOS device support and infrastructure troubleshooting tied to the Contact Center environment.
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Banking and Financial Services | 700 | $300M | France | Workstreampeople | Anywhere365 Contact Center | Call Center | 2020 | n/a |
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Banking and Financial Services | 8000 | $1.3B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2020 | n/a |
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Professional Services | 100 | $10M | Denmark | Workstreampeople | Anywhere365 Contact Center | Call Center | 2012 | n/a |
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Banking and Financial Services | 400 | $50M | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2018 | n/a |
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Professional Services | 783 | $137M | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
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Consumer Packaged Goods | 300 | $55M | Netherlands | Workstreampeople | Anywhere365 Contact Center | Call Center | 2005 | n/a |
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Government | 43000 | $37.2B | United Kingdom | Workstreampeople | Anywhere365 Contact Center | Call Center | 2019 | n/a |
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