List of Apptio TBM Customers
Apptio, an IBM Company
11100 NE 8th Street, Suite 600,
Bellevue, 98004, WA,
United States
Bellevue, 98004, WA,
United States
1 866-470-0320
Professional Services
1400
$300M
Since 2010, our global team of researchers has been studying Apptio TBM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Apptio TBM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Apptio TBM for IT Service Management include: Cargill, a United States based Consumer Packaged Goods organisation with 155000 employees and revenues of $154.00 billion, Allstate, a United States based Insurance organisation with 55000 employees and revenues of $67.69 billion, Micron Technology, a United States based Manufacturing organisation with 53000 employees and revenues of $37.38 billion, Deutsche Bank, a Germany based Banking and Financial Services organisation with 89879 employees and revenues of $35.69 billion, ViacomCBS, a United States based Media organisation with 22109 employees and revenues of $25.29 billion and many others.
Contact us if you need a completed and verified list of companies using Apptio TBM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Apptio TBM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Allstate | Insurance | 55000 | $67.7B | United States | Apptio | Apptio TBM | IT Service Management | 2016 | n/a |
In 2016, Allstate implemented Apptio TBM as a Technology Business Management solution to centralize IT cost transparency and align IT financial management with business stakeholders. Allstate Apptio TBM Technology Business Management enabled IT financial management and supplier spend governance across the technology organization.
The initial implementation concentrated on modeling infrastructure cost pools, validating timekeeping inputs, and closing gaps in supplier data. Allstate used the first year of Apptio TBM to clean up processes and improve data capture, configuring the application to normalize infrastructure and timekeeping information and to support supplier cost reconciliation workflows.
Operational coverage emphasized IT finance and procurement functions while extending into business unit dialogue as governance matured. Eighteen months into the program the team shifted from data remediation to business-facing use cases, enabling more thorough end-to-end discussions that tied financial dispositions to operational services.
Governance changes included process redesign for supplier management and stricter timekeeping accuracy controls, with workflows reoriented toward joint financial and operational reviews. The deployment repositioned the IT finance role, with Apptio TBM allowing practitioners to lead holistic conversations with business stakeholders rather than serving solely as IT financial reporters.
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Asian Development Bank | Banking and Financial Services | 3381 | $2.2B | Philippines | Apptio | Apptio TBM | IT Service Management | 2021 | n/a |
In 2021, Asian Development Bank implemented Apptio TBM, a Technology Business Management SaaS solution, to centralize and automate IT financial planning and reporting across its IT Finance organization. The deployment was positioned under the Lead for IT Budget & Finance, Business Benefits, IT Procurement, and IT Vendor Management to strengthen budgeting, forecasting, and benefit realization processes for the Bank and its 68 member countries.
The Apptio TBM implementation focused on automating financial planning and reporting workflows, creating granular cost transparency, and supporting a 3-year rolling capital expenditure model for projects, hardware replacement, and major system updates. The program established KPI baselining and a benefit realization reporting capability to measure quantitative and qualitative value from IT initiatives, and produced an annual report for the Board of Directors to communicate delivered business benefits.
Operational coverage included global IT expenditures and procurement practices, led by a team structure of 28 people across four teams and a 5-member IT procurement team accountable for an $80 million USD acquisition budget, within an overall IT budget managed at approximately $100 million USD. The Lead also served as Acting Officer in Charge for IT personnel in five Asia locations, providing oversight for project approvals and personnel administration, which anchored Apptio TBM outputs to operational decision making.
Governance changes included formalizing KPIs, embedding the benefit realization process into regular reporting, and using Apptio TBM to deliver more frequent and more granular reporting to enable improved management of the IT budget. Apptio TBM was used to consolidate IT financial and procurement data for planning and executive reporting, aligning IT Budget & Finance, IT Procurement, and Vendor Management functions to a single Technology Business Management platform.
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Ausrion | Professional Services | 23000 | $9.0B | United States | Apptio | Apptio TBM | IT Service Management | 2018 | n/a |
In 2018, Ausrion implemented Apptio TBM in the Technology Business Management category to centralize cost visibility, align IT spend to business services, and govern a rapidly cloud-first environment. Juliet Orgain, manager of the TBM office, stated the company was all-in on the cloud and that the move was intended to accelerate innovation and time-to-market as the organization shifted infrastructure to public cloud.
The Apptio TBM deployment focused on core Technology Business Management capabilities including cost transparency, cost allocation and modeling, planning and budgeting, and showback and chargeback workflows. Apptio TBM was configured to ingest cloud consumption and billing data alongside on-prem metering feeds, and to feed normalized cost and allocation outputs into IT and finance planning processes, delivering a single pane for consumption analytics and financial modeling.
Delivery and governance were run through a centralized TBM office that coordinated phased rollouts across IT and finance, redefined IT cost reporting processes, and instituted business-aligned chargeback and planning cadences. Operational signals in the rollout tracked a rapid shift in compute sourcing, with public cloud rising from 20 percent of IT compute spend at the beginning of 2017 to 55 percent thereafter, and documented objectives that included cost reduction, invigorating innovation, and speeding time-to-market while acknowledging the decision carried implementation risk.
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Cargill | Consumer Packaged Goods | 155000 | $154.0B | United States | Apptio | Apptio TBM | IT Service Management | 2017 | n/a |
In 2017, Cargill deployed Apptio TBM as a finance-led initiative within its IT Service Management program to demystify IT and explain to business stakeholders the functions IT supports. The initial implementation positioned Apptio TBM as the primary platform for cost transparency and financial accountability across Global IT and business units, with IT Finance driving adoption and stakeholder engagement.
Configuration focused on cost modeling and allocation capabilities, service portfolio mapping, consumption-based allocation, and showback and chargeback reporting, supported by executive and operational dashboards for finance and IT stakeholders. Apptio TBM was used to surface service-level costs, align expenditures to business services, and create repeatable financial narratives that translate technical spend into business-facing cost and value statements.
Operational scope was centered on IT Finance and Global IT with rollout aimed at business unit alignment and consumption accountability, reflecting the organization belief that it changes behavior if people are charged with what they use. Governance evolved to include finance-led costing standards, standardized costing processes, and regular stakeholder reporting to embed chargeback and showback workflows into planning and budgeting cycles.
Reported outcomes emphasized clearer cost visibility and a shift from cost conversations to value conversations, with IT Finance noting the platform helped tell the cost story better and enabled IT to become a more strategic partner. According to James Pleis IT Finance Lead Global IT Cargill, the TBM journey advanced Cargill toward discussing value and integrating IT more directly into corporate strategy.
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CoBank | Banking and Financial Services | 1260 | $1.6B | United States | Apptio | Apptio TBM | IT Service Management | 2017 | n/a |
In 2017, CoBank's IT organization adopted Apptio TBM in the third quarter with three explicit goals, run IT like a business, free up dollars for innovation, and become a trusted partner to the business. The Apptio TBM deployment was positioned to deliver transparency and to enable strategic dialogue between IT, business stakeholders, and the board of directors.
The implementation concentrated on configuring Apptio TBM capabilities common to IT Service Management, including service based cost modeling, mapping spend to business services, and transparency driven financial reporting. CoBank used Apptio TBM to create service cost views and portfolio decisioning workflows that supported internal funding discussions and reallocation of resources toward innovation.
Operationally the rollout targeted the IT organization and business facing technology teams, and it was instrumented to support CIO reporting and executive level conversations about IT spend and service value. Just ten months after becoming operational the program had established repeatable reporting and governance touchpoints that enabled IT to respond more quickly to business and customer demands.
Governance changes included formalizing cost transparency processes and shifting planning conversations to be aligned to business services and outcomes, using Apptio TBM as the authoritative source for service cost and consumption data. The implementation strengthened CoBank ITs ability to articulate cost to service relationships to executives and the board while advancing its role as a strategic partner to the business.
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Banking and Financial Services | 89879 | $35.7B | Germany | Apptio | Apptio TBM | IT Service Management | 2018 | n/a |
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Manufacturing | 53000 | $37.4B | United States | Apptio | Apptio TBM | IT Service Management | 2016 | n/a |
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Healthcare | 87000 | $16.9B | United States | Apptio | Apptio TBM | IT Service Management | 2017 | n/a |
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Professional Services | 7540 | $1.3B | United States | Apptio | Apptio TBM | IT Service Management | 2019 | n/a |
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Insurance | 3900 | $18.3B | United States | Apptio | Apptio TBM | IT Service Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Apptio TBM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Apptio TBM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Apptio TBM for IT Service Management include:
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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EQUA | Professional Services | 140 | $27M | Sweden | 2026-03-13 |
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Davita | Healthcare | 76000 | $12.8B | United States | 2026-03-11 |
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Kubota | Manufacturing | 43293 | $16.3B | Japan | 2026-01-28 |
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Government | 20184 | $5.8B | Turkey | 2025-09-17 |
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Life Sciences | 54500 | $28.9B | Germany | 2025-05-27 |
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Professional Services | 570 | $70M | France | 2025-01-28 |
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Retail | 120000 | $26.1B | Australia | 2025-01-06 |
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Professional Services | 200 | $30M | Cyprus | 2024-12-11 |
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Insurance | 13000 | $50.0B | United States | 2024-12-06 |
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Banking and Financial Services | 211141 | $65.0B | Spain | 2024-11-27 |
FAQ - APPS RUN THE WORLD Apptio TBM Coverage
Apptio TBM is a IT Service Management solution from Apptio.
Companies worldwide use Apptio TBM, from small firms to large enterprises across 21+ industries.
Organizations such as Cargill, Allstate, Micron Technology, Deutsche Bank and ViacomCBS are recorded users of
Apptio TBM for IT Service Management.
Companies using Apptio TBM are most concentrated in Consumer Packaged Goods, Insurance and Manufacturing, with adoption spanning over 21 industries.
Companies using Apptio TBM are most concentrated in United States and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Apptio TBM across Americas, EMEA, and APAC.
Companies using Apptio TBM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 36.36%, and global enterprises with 10,000+ employees - 63.64%.
Customers of Apptio TBM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Apptio TBM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.