List of Avaya PBX Customers
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Since 2010, our global team of researchers has been studying Avaya PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya PBX for PBX, VoiP and Phone Systems include: Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, AmeriHealth Caritas, a United States based Insurance organisation with 10000 employees and revenues of $23.70 billion, Morrisons, a United Kingdom based Retail organisation with 101138 employees and revenues of $22.35 billion, Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Co-op, a United Kingdom based Retail organisation with 65000 employees and revenues of $14.50 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adt Fire And Security | Professional Services | 3000 | $415M | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2009 | n/a |
In 2009 Adt Fire And Security implemented Avaya PBX to provide enterprise telephony for its customer service and contact center operations. The deployment is categorized as PBX, VoiP and Phone Systems and supported on-site telephony for the Manchester contact centre within the companys United Kingdom operations.
The Avaya PBX implementation included standard PBX capabilities such as centralized call routing, queuing and agent handling, voicemail and automated attendant workflows, and integrated reporting functions. Avaya PBX reporting capabilities were used to surface advisor performance and service metrics to contact centre supervisors for day to day operations.
Operational use focused on customer service and contact centre business functions, with a team structure that included 17 advisors managed through Avaya-enabled advisor workflows and reporting. Governance and process controls were reinforced through training, coaching and regular one to one sessions, adherence and conformance tracking, absence management, and involvement in the NPS60 initiative to support customer satisfaction process improvement.
Staff were trained in the use of Avaya PBX and its reporting functions, and system operation became part of routine administrative duties including production of letters and reports, meeting minutes and diary management for supervisory staff. The implementation narrative links Adt Fire And Security, Avaya PBX, PBX, VoiP and Phone Systems and customer service operations in a single operational context.
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AmeriHealth Caritas | Insurance | 10000 | $23.7B | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2010 | n/a |
In 2010 AmeriHealth Caritas implemented Avaya PBX across its contact center environment. The Avaya PBX deployment was executed as part of a PBX, VoiP and Phone Systems initiative to centralize call routing, IVR flows and skills based routing.
Configuration work emphasized skilling and routing rules to position callers toward IVR, and a documented cleanup of over 100 TFNs standardized call flows. Avaya PBX configuration was complemented by deployments of Verint version 10.1 for recording and workforce analytics and a POM Dialer for outbound contact automation. These functional components were used to orchestrate routing, improve contact rates and enable automation of agent assignment and dialer campaigns.
Operational scope and coverage extended to Service Operations including all front and back office staff, supporting more than 2000 associates. The team developed a long range capacity model and yearly budget processes, and produced what if models consumed by corporate finance to project staffing needs for new business plans. The environment supported onboarding seven new health plans over two years that doubled the organization size with no impact to SLAs.
Governance and process controls included a WFM Handbook to codify contact center processes and a managed team of process optimization analysts driving automation projects. Outcomes documented in operational records include a 10% reduction in calls within one month after routing and IVR positioning changes, a 10% improvement in outbound contact rates from the POM Dialer that contributed to improved HEDIS scores, and production improvements of 15 to 20 percent tied to process and automation initiatives. The implementation narrative centers on Avaya PBX as the core PBX, VoiP and Phone Systems platform coordinating WFM, analytics and outbound dialer capabilities.
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, Aon Ireland implemented Avaya PBX as part of its PBX, VoiP and Phone Systems portfolio. The deployment was executed within Aon Hewitt operations in Ireland, with IT and telecoms engineering responsible for first, second and third line remote and hands on support of telephony services.
Avaya PBX was configured to support both VoIP and non VoIP telephony, handset provisioning, call routing and extension provisioning, with application and database programming used to automate repetitive telecoms tasks. Implementation work included database manipulation to prepare and provision PBX records, scripted configuration changes and operational tooling to simplify handset rollouts.
The project encompassed a migration from Siemens to Avaya PBX platforms, requiring translation of configuration and database records, vendor engagement for circuit and device provisioning, and oversight of installation and testing activities. The telecoms team coordinated with desktop support for handset deskside installs and Windows OS related support, ensuring end to end operational coverage across IT and telecom business functions.
Governance incorporated telecoms change control, configuration management and tiered support workflows, with process development targeted at automation of provisioning and testing tasks. Avaya PBX now sits within Aon Ireland PBX, VoiP and Phone Systems operations as the core telephony platform supporting corporate communications and ongoing telecoms engineering support.
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Communications | 94500 | $55.1B | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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Banking and Financial Services | 15000 | $2.5B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2014 | n/a |
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Retail | 65000 | $14.5B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2018 | n/a |
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Construction and Real Estate | 750 | $1.0B | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2018 | n/a |
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Insurance | 450 | $66M | Indonesia | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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Transportation | 2100 | $1.7B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2014 | n/a |
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Professional Services | 1875 | $384M | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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Buyer Intent: Companies Evaluating Avaya PBX
- Victoria's Secret, a United States based Retail organization with 30000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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