List of Avaya PBX Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya PBX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya PBX for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya PBX for PBX, VoiP and Phone Systems include: Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, AmeriHealth Caritas, a United States based Insurance organisation with 10000 employees and revenues of $23.70 billion, Morrisons, a United Kingdom based Retail organisation with 101138 employees and revenues of $22.35 billion, Aon Ireland, a Ireland based Professional Services organisation with 60000 employees and revenues of $15.70 billion, Co-op, a United Kingdom based Retail organisation with 65000 employees and revenues of $14.50 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya PBX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya PBX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Adt Fire And Security | Professional Services | 3000 | $415M | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2009 | n/a |
In 2009 Adt Fire And Security implemented Avaya PBX to provide enterprise telephony for its customer service and contact center operations. The deployment is categorized as PBX, VoiP and Phone Systems and supported on-site telephony for the Manchester contact centre within the companys United Kingdom operations.
The Avaya PBX implementation included standard PBX capabilities such as centralized call routing, queuing and agent handling, voicemail and automated attendant workflows, and integrated reporting functions. Avaya PBX reporting capabilities were used to surface advisor performance and service metrics to contact centre supervisors for day to day operations.
Operational use focused on customer service and contact centre business functions, with a team structure that included 17 advisors managed through Avaya-enabled advisor workflows and reporting. Governance and process controls were reinforced through training, coaching and regular one to one sessions, adherence and conformance tracking, absence management, and involvement in the NPS60 initiative to support customer satisfaction process improvement.
Staff were trained in the use of Avaya PBX and its reporting functions, and system operation became part of routine administrative duties including production of letters and reports, meeting minutes and diary management for supervisory staff. The implementation narrative links Adt Fire And Security, Avaya PBX, PBX, VoiP and Phone Systems and customer service operations in a single operational context.
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AmeriHealth Caritas | Insurance | 10000 | $23.7B | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2010 | n/a |
In 2010 AmeriHealth Caritas implemented Avaya PBX across its contact center environment. The Avaya PBX deployment was executed as part of a PBX, VoiP and Phone Systems initiative to centralize call routing, IVR flows and skills based routing.
Configuration work emphasized skilling and routing rules to position callers toward IVR, and a documented cleanup of over 100 TFNs standardized call flows. Avaya PBX configuration was complemented by deployments of Verint version 10.1 for recording and workforce analytics and a POM Dialer for outbound contact automation. These functional components were used to orchestrate routing, improve contact rates and enable automation of agent assignment and dialer campaigns.
Operational scope and coverage extended to Service Operations including all front and back office staff, supporting more than 2000 associates. The team developed a long range capacity model and yearly budget processes, and produced what if models consumed by corporate finance to project staffing needs for new business plans. The environment supported onboarding seven new health plans over two years that doubled the organization size with no impact to SLAs.
Governance and process controls included a WFM Handbook to codify contact center processes and a managed team of process optimization analysts driving automation projects. Outcomes documented in operational records include a 10% reduction in calls within one month after routing and IVR positioning changes, a 10% improvement in outbound contact rates from the POM Dialer that contributed to improved HEDIS scores, and production improvements of 15 to 20 percent tied to process and automation initiatives. The implementation narrative centers on Avaya PBX as the core PBX, VoiP and Phone Systems platform coordinating WFM, analytics and outbound dialer capabilities.
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Aon Ireland | Professional Services | 60000 | $15.7B | Ireland | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, Aon Ireland implemented Avaya PBX as part of its PBX, VoiP and Phone Systems portfolio. The deployment was executed within Aon Hewitt operations in Ireland, with IT and telecoms engineering responsible for first, second and third line remote and hands on support of telephony services.
Avaya PBX was configured to support both VoIP and non VoIP telephony, handset provisioning, call routing and extension provisioning, with application and database programming used to automate repetitive telecoms tasks. Implementation work included database manipulation to prepare and provision PBX records, scripted configuration changes and operational tooling to simplify handset rollouts.
The project encompassed a migration from Siemens to Avaya PBX platforms, requiring translation of configuration and database records, vendor engagement for circuit and device provisioning, and oversight of installation and testing activities. The telecoms team coordinated with desktop support for handset deskside installs and Windows OS related support, ensuring end to end operational coverage across IT and telecom business functions.
Governance incorporated telecoms change control, configuration management and tiered support workflows, with process development targeted at automation of provisioning and testing tasks. Avaya PBX now sits within Aon Ireland PBX, VoiP and Phone Systems operations as the core telephony platform supporting corporate communications and ongoing telecoms engineering support.
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Charter Communications | Communications | 94500 | $55.1B | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015 Charter Communications deployed Avaya PBX within its PBX, VoiP and Phone Systems environment to centralize voice provisioning and commercial VoIP offerings. The Avaya PBX implementation was anchored in a Provisioning and Activation Center PAC model and supported operations across New York City, Texas, and Los Angeles with a frontline organization of over 100 staff and an annual operating budget of 6 Million USD.
The deployment configured core Avaya PBX capabilities including interactive voice response IVR, automatic call distribution ACD, and Avaya call monitoring to support call center setup and day to day contact center operations. Functional workflows were implemented for provisioning and activation, VIP commercial service onboarding, and call routing for both residential and commercial product launches, with individual projects sized between 1 and 2 Million USD and targeted commercial client engagements up to 1.5 Million USD.
Operational integrations and compliance controls were implemented to support emergency E911 routing, third party verification, rate center launches, and regulatory requirements for FCC and state public utility commissions. The Avaya PBX supported cross functional business processes for customer care, technical support, billing, vendor management, and training, and was used as the primary telephony platform for both residential and commercial rollouts.
Governance and process changes accompanied the implementation, including centralized workforce management across three managers and three analysts, employee relations practices for attendance and FMLA, and formalized SLA and KPI tracking. Charter established benchmark metrics including CSAT and a Productivity Tracker, and used Avaya call monitoring and ACD metrics to drive service level compliance and customer satisfaction improvements.
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Citibank UK | Banking and Financial Services | 15000 | $2.5B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2014 | n/a |
In 2014 Citibank UK implemented Avaya PBX as its PBX, VoiP and Phone Systems platform. The deployment relied on Avaya UC and IP PBX cores to provide unified enterprise telephony and contact centre capabilities for institutional tradervoice and broader corporate voice traffic across the United Kingdom.
Configuration work focused on core Avaya PBX modules including contact centre routing, session management and SIP trunking, together with voicemail and voice recording adjuncts that supported surveillance and compliance workflows. The implementation incorporated the IPC Alliance and EMEA UNIGY dealerboard core mentioned in internal engineering notes, and standard PBX capabilities such as call routing, call queuing, and trunk failover were applied to maintain high availability.
Operational integration was executed with carriers, vendors, and allied global teams to connect the Avaya UC/IP-PBX/Contact Centre PBX to external networks and internal adjunct platforms. The operational scope emphasized UK tradervoice, network and telecommunications infrastructure within Citigroup in the UK, with vendor and carrier relationships managed to reduce service impact and maintain continuous voice connectivity.
Governance and support were formalized under third line management for service and project delivery, with engineering ownership covering risk control management for UK tradervoice, continuity of business management for UK voice, and participation in change management and RFC/change committees for high level telecommunications changes. Day to day operations combined technical PBX engineering, vendor management, and structured change approval to align Avaya PBX operations with Citi governance and compliance requirements.
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Retail | 65000 | $14.5B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2018 | n/a |
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Construction and Real Estate | 750 | $274M | United States | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2018 | n/a |
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Insurance | 450 | $66M | Indonesia | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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Transportation | 2100 | $1.7B | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2014 | n/a |
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Professional Services | 1875 | $384M | United Kingdom | Avaya | Avaya PBX | PBX, VoiP and Phone Systems | 2015 | n/a |
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Buyer Intent: Companies Evaluating Avaya PBX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya PBX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya PBX for PBX, VoiP and Phone Systems include:
- Victoria's Secret, a United States based Retail organization with 30000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya PBX Coverage
Avaya PBX is a PBX, VoiP and Phone Systems solution from Avaya.
Companies worldwide use Avaya PBX, from small firms to large enterprises across 21+ industries.
Organizations such as Charter Communications, AmeriHealth Caritas, Morrisons, Aon Ireland and Co-op are recorded users of
Avaya PBX for PBX, VoiP and Phone Systems.
Companies using Avaya PBX are most concentrated in Communications, Insurance and Retail, with adoption spanning over 21 industries.
Companies using Avaya PBX are most concentrated in United States, United Kingdom and Ireland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya PBX across Americas, EMEA, and APAC.
Companies using Avaya PBX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 30.43%, large organizations with 1,001-10,000 employees - 34.78%, and global enterprises with 10,000+ employees - 34.78%.
Customers of Avaya PBX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya PBX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.