List of BMC Helix Remedyforce Customers
BMC Software
2103 CityWest Boulevard,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.6B
Since 2010, our global team of researchers has been studying BMC Helix Remedyforce customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Helix Remedyforce for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Helix Remedyforce for IT Service Management include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Ministère de l'Education Nationale de la Jeunesse et des Sports, a France based Government organisation with 837000 employees and revenues of $117.79 billion, Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, Sanofi, a France based Life Sciences organisation with 82878 employees and revenues of $47.74 billion, Airbus, a France based Aerospace and Defense organisation with 56000 employees and revenues of $33.95 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Helix Remedyforce, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airbus | Aerospace and Defense | 56000 | $34.0B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2014 | n/a |
In 2014 Airbus began a program to migrate its enterprise BMC Remedy environment and deploy BMC Helix Remedyforce as the IT Service Management platform. The initiative targeted SeMaPHORE, the groupwide instance used across Airbus companies to support Incident, Problem, Change, Release and Request management, and included a concurrent infrastructure replacement activity. Project leadership roles included a Technical Leader and Project Manager Deputy overseeing schedule and resource coordination from October 2014 through August 2015.
The implementation configured core ITSM modules within BMC Helix Remedyforce to operationalize incident, problem, change, release and request workflows, and the program recorded an upgrade activity from BMC Remedy version 7 to version 8 as part of the overall consolidation. The Configuration Management System was a named deliverable, aggregating multiple datasets into a central CMS repository to provide a single source for configuration data and more accurate reporting, with ongoing operations, maintenance and evolutions assigned to the project and service management function.
Reporting integration was explicitly addressed, SMARTER being the linked reporting solution based on Business Object Xi R3 and providing embedded reports surfaced from SeMaPHORE data. The work functionally connected the IT Service Management platform to enterprise reporting and configuration data sources, and coordination activities covered projects that depended on SeMaPHORE. The program activity is documented from the Région de Toulouse, France delivery footprint.
Governance responsibilities included the ITSM Category Owner role, maintaining Aspire category information, and contributing to the 2015 Master Plan by producing a convergence map and initiative road map for 2015 to 2020. The governance model combined application ownership, category stewardship and a strategy built with headquarters focusing on application obsolescence, retirement, consistency and convergence. Airbus BMC Helix Remedyforce IT Service Management work therefore combined technical upgrade, CMS consolidation, and category level governance to centralize service management operations.
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2013 | n/a |
In 2013, Bank West BnP Paribas implemented BMC Helix Remedyforce under the CHOPIN ITSM Tool Migration project, positioning the rollout to address IT Service Management requirements across its IT organization. The engagement is recorded as a service for DEVOTEAM and emphasized transitioning operational workflows toward a consolidated ITSM platform.
BMC Helix Remedyforce was configured to support core ITIL processes, with explicit focus on change management plus incident and request handling. Implementation work included configuration of incident management workflows and request fulfillment processes, and the program included ITIL process training animation to align service desk and operations teams to new procedures.
The migration activity encompassed prior Remedy 6.3 and BMC ITSM 7.6 environments as part of the CHOPIN Project, consolidating tooling and operational practices onto BMC Helix Remedyforce. Operational coverage centered on IT operations and service desk functions, with process orchestration intended to streamline incident routing and request lifecycle management.
Governance work emphasized change management process adoption, using ITIL process training animation for incident and request streams to drive procedural alignment. The narrative for the CHOPIN Project ties tool migration and process training together, reflecting a combined technical and organizational approach to IT Service Management.
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Bouygues Telecom | Communications | 10500 | $8.5B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2012 | n/a |
In 2012 Bouygues Telecom implemented BMC Helix Remedyforce as its core IT Service Management platform to centralize incident and problem workflows across its communications operations. The deployment positioned BMC Helix Remedyforce to support Level 3 incident management and formal Problem Manager responsibilities, aligning the application to operational continuity and SLA compliance.
Configuration centered on Incident Management and Problem Management capabilities within BMC Helix Remedyforce, with formalized processes for classification, prioritization, resolution, and post mortem review writing. The implementation included structured escalation for Level 3 incidents in BMC Helix Remedyforce, documented workarounds, management of manufacturer calls, VSR handling, and preproduction test monitoring associated with putting into production activities.
Operational scope covered L2 and N3 expert coordination, bringing together DBA, SAN, NAS, Middleware, Windows, Linux, and network specialists to resolve complex incidents and run end to end problem investigations. The environment for the BMC Helix Remedyforce implementation spanned Windows, Unix, Linux, Middleware, and network infrastructure elements, with the platform used by operations, infrastructure, and release teams to manage crises and service interruptions.
Governance practices emphasized guarantor roles for service quality and continuity, explicit compliance with SLAs, and regular performance review processes. Bouygues Telecom used BMC Helix Remedyforce to formalize incident classification and problem phasing, to coordinate crisis cells and expert management, and to instrument production rollout monitoring without referencing a specific implementation partner.
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Caceis | Banking and Financial Services | 7500 | $2.3B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2016 | n/a |
In 2016, Caceis implemented BMC Helix Remedyforce as its IT Service Management platform, establishing a centralized toolset for IT operations and service desk activity. BMC Helix Remedyforce was used to manage incident and request workflows, with frontline teams performing follow-up of requests and incidents in English through the BMC Remedy interface.
The implementation emphasized incident management, service request tracking, and asset and stock monitoring for IT equipment including computers, printers, and telephones. The platform supported Windows 10 migration workstreams, documented resolution activities, and enabled on-site interventions including travel to Switzerland to resolve migration and desktop incidents and to provide targeted support for VIP users.
Operational governance included a backup IT operations manager role at Caceis for Econocom who organized and monitored equipment inventory, maintained ticket throughput on BMC Helix Remedyforce, and managed escalations for high‑visibility incidents. Workflows combined centralized ticket handling with defined on-site escalation paths, aligning IT Service Management processes to support cross-border support activities and VIP escalation handling.
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Groupe Crédit Agricole | Banking and Financial Services | 80518 | $29.8B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2014 | n/a |
In 2014, Groupe Crédit Agricole deployed BMC Helix Remedyforce as its IT Service Management platform to support an Incident Delivery Service focused on incidents and problems affecting PLCs. The implementation was positioned inside an ITIL Foundation v3 governance model and staffed by an eight person team charged with end to end incident handling.
BMC Helix Remedyforce was configured to manage receipt, triage and qualification of user declared incident tickets, classification by decreasing criticality, escalation identification and transmission to technical teams. Functional capabilities implemented included incident lifecycle tracking, problem linkage, escalation workflows, formal incident reporting and coordinated crisis communication aligned to IT Service Management processes.
The solution operated within the existing BMC Remedy technical environment, with incident records and escalation states integrated into the broader BMC infrastructure to maintain continuity across tools. Operational coverage centered on the Incident Delivery Service team, coordinating multiple technical teams and organizing operational crisis units and conference calls for critical incidents.
Governance and process responsibilities were formalized around strict ticket typing and qualification, prioritized classification, escalation management, monitoring of resolution progress and the production of written incident reports. The eight person team retained ownership for writing reports, transmitting incidents to technicians, escalating points of contention and animating operational crisis units while operating under ITIL Foundation v3 practices.
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Government | 700 | $50M | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2013 | n/a |
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Professional Services | 400 | $50M | Australia | BMC Software | BMC Helix Remedyforce | IT Service Management | 2021 | n/a |
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Education | 833 | $350M | Hong Kong | BMC Software | BMC Helix Remedyforce | IT Service Management | 2017 | n/a |
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Government | 8934 | $1.8B | New Zealand | BMC Software | BMC Helix Remedyforce | IT Service Management | 2020 | n/a |
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Government | 837000 | $117.8B | France | BMC Software | BMC Helix Remedyforce | IT Service Management | 2014 | n/a |
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Showing 1 to 10 of 22 entries
Buyer Intent: Companies Evaluating BMC Helix Remedyforce
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Helix Remedyforce. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Helix Remedyforce for IT Service Management include:
- CES Global, a United States based Communications organization with 1000 Employees
- Douglas County United States, a United States based Government company with 200 Employees
- Tata Communications, a India based Communications organization with 5852 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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CES Global | Communications | 1000 | $250M | United States | 2026-03-04 |
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Douglas County United States | Government | 200 | $25M | United States | 2025-12-23 |
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Tata Communications | Communications | 5852 | $2.8B | India | 2025-11-13 |
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Banking and Financial Services | 2000 | $1.3B | United States | 2025-08-19 |
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Professional Services | 252 | $32M | United Kingdom | 2024-12-04 |
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Life Sciences | 30 | $3M | Australia | 2024-08-21 |
FAQ - APPS RUN THE WORLD BMC Helix Remedyforce Coverage
BMC Helix Remedyforce is a IT Service Management solution from BMC Software.
Companies worldwide use BMC Helix Remedyforce, from small firms to large enterprises across 21+ industries.
Organizations such as TotalEnergies, Ministère de l'Education Nationale de la Jeunesse et des Sports, Bank West BnP Paribas, Sanofi and Airbus are recorded users of
BMC Helix Remedyforce for IT Service Management.
Companies using BMC Helix Remedyforce are most concentrated in Oil, Gas and Chemicals, Government and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using BMC Helix Remedyforce are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Helix Remedyforce across Americas, EMEA, and APAC.
Companies using BMC Helix Remedyforce range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 18.18%, large organizations with 1,001-10,000 employees - 31.82%, and global enterprises with 10,000+ employees - 50%.
Customers of BMC Helix Remedyforce include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Helix Remedyforce customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.