List of Boldchat Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Boldchat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Boldchat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Boldchat for Chatbots and Conversational AI include: TUI United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 11000 employees and revenues of $3.50 billion, Dyson UK, a United Kingdom based Manufacturing organisation with 3500 employees and revenues of $1.20 billion, Yodel, a United Kingdom based Transportation organisation with 3215 employees and revenues of $714.0 million, AVIOS, a United Kingdom based Transportation organisation with 434 employees and revenues of $468.0 million, Avis UK, a United Kingdom based Professional Services organisation with 328 employees and revenues of $198.0 million and many others.
Contact us if you need a completed and verified list of companies using Boldchat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Boldchat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AVIOS | Transportation | 434 | $468M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2014 | n/a |
In 2014 AVIOS implemented Boldchat to establish a persistent web chat channel within its UK member support operations. Boldchat was deployed as the primary web chat platform under the Chatbots and Conversational AI category, servicing a Warrington based contact centre staffed by approximately 250 FTE where roughly one tenth of agents comprised the multimedia web centre. The rollout concentrated on agent assisted messaging, real time chat routing, and integrating chat into existing contact centre workflows for Avios Group, AGL Ltd UK member support.
Boldchat was integrated with ExactTarget SocialEngage, IBM Unica CRM, Avaya Aura Voice and Multi Channel system, and IEX Total View to unify chat with social monitoring, CRM case management, voice channel state, and workforce management. Integration work aligned Boldchat session handling with IBM Unica CRM for case linking, synchronized presence and routing with Avaya Aura for multichannel agent allocation, and brought social signals from ExactTarget SocialEngage into multimedia queues while IEX Total View supported scheduling for the multimedia web centre. Operational coverage remained focused on UK member support, with configuration and governance centered on centralizing web chat handling inside the multimedia web centre, formalizing chat routing policies, and instrumenting CRM case creation workflows to fit existing contact centre processes.
|
 |
Avis UK | Professional Services | 328 | $198M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Avis UK deployed Boldchat as a Chatbots and Conversational AI solution on its public website to support online customer interactions. The Boldchat deployment was implemented as a web-embedded chat widget, providing session-based live chat, scripted conversational flows, and automated routing logic consistent with Chatbots and Conversational AI capabilities.
Deployment scope centered on FAQ and customer support web pages for the UK market, aligning the Boldchat instance with customer service and online support functions. Governance emphasized content and script management, session logging for agent review, and configuration of proactive chat triggers, and vendor records indicate Genesys as the associated vendor for the Boldchat deployment. This positions Avis UK Boldchat Chatbots and Conversational AI to serve customer service and online engagement workflows.
|
 |
Dyson UK | Manufacturing | 3500 | $1.2B | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Dyson UK deployed Boldchat from Genesys on its public website to provide web-based customer engagement within the Chatbots and Conversational AI category. Dyson UK implemented Boldchat to support customer service and product support workflows, positioning the application as the company’s primary website chat interface for handling visitor inquiries and routing requests to support teams. The deployment centered on a browser-embedded chat widget and an agent console to manage synchronous and asynchronous conversations across the corporate site.
Configuration and operational setup emphasized standard Chatbots and Conversational AI capabilities, including scripted responses and knowledge driven reply templates, session routing to human agents, chat transcripts, and controlled session handoff between automated flows and agents. Operational coverage focused on Dyson UK customer service teams managing product inquiries and escalations, with governance defined through response templates, escalation rules, agent usage policies, and conversational logging. Boldchat was instrumented to capture interaction metadata and transcripts to support quality assurance and to inform ongoing adjustments to conversational scripts and agent workflows.
|
 |
RCI Europe | Professional Services | 115 | $29M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2015 | n/a |
In 2015 RCI Europe deployed Boldchat, a Genesys application, under the Chatbots and Conversational AI category to augment contact center and digital customer service channels across its EMEA operations. Boldchat was implemented as the company’s web and in-app conversational interface to support customer engagement and agent-assisted chat.
The implementation focused on standard Boldchat components, including the web chat widget, agent console for real-time chat handling, configurable routing and queuing logic, and reporting and analytics for conversation telemetry. Configuration work emphasized reusable canned responses, session handoff to live agents, and transcript capture to align chat workflows with contact center operations. These functional modules were configured to support agent productivity and to feed conversation data into operational reporting.
Deployment architecture used a cloud-hosted Boldchat instance with front-end widgets embedded on rci.com and regional routing rules to direct EMEA traffic to centralized agent pools. The Boldchat rollout coincided with broader infrastructure activity at RCI, including router and switch refresh projects, SolarWinds site monitoring maintenance, and a data center migration into a CoLo, which together supported availability and monitoring requirements for the chat service. Network hardening tasks such as TACACS scripting and day-to-day BAU network fault resolution were maintained during deployment to preserve connectivity and monitoring.
Governance for the Boldchat implementation leveraged ITIL change management practices already used for network and infrastructure changes, incorporating formal change tickets and staged configuration updates to routing and chat scripts. Operational ownership rested with customer service and IT operations teams, with agent training and incident handling workflows aligned to existing BAU processes to operationalize the Chatbots and Conversational AI capability.
|
 |
Tribal Group Australia | Professional Services | 200 | $20M | Australia | Genesys | Boldchat | Chatbots and Conversational AI | 2016 | n/a |
In 2016 Tribal Group Australia implemented Boldchat from Genesys, deploying a conversational front end categorized under Chatbots and Conversational AI. The Boldchat implementation established a centralized channel for web-based student and education provider interactions and replaced prior ad hoc communication patterns.
The deployment configured web chat widgets embedded on public course and apprenticeship pages, an agent console for service staff, automated routing and scripted conversational flows to triage inbound inquiries, and session-level reporting to capture interaction metadata. Boldchat was used to capture chat transcripts and support scripted responses that aligned with existing customer service and data management workflows.
Boldchat was integrated with Salesforce and Remedyforce to log communications and case activity, ensuring conversational records fed CRM and IT service processes. Operational support workflows included use of Outlook for scheduling, Excel reports for ongoing data quality monitoring, and webinar content creation to distribute informational updates to clients and internal teams. The implementation primarily impacted customer service, data management, and marketing teams that manage course listings and apprenticeship information.
Governance focused on standardizing communication capture into Salesforce and Remedyforce, enforcing a team meeting cadence for transcript review and data quality issues, and formalizing procedures for webinar production and client communications. Rollout and operational ownership were retained internally within Tribal Group Australia, aligning Boldchat conversational workflows with existing support and marketing processes.
|
 |
|
Leisure and Hospitality | 11000 | $3.5B | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2019 | n/a |
|
|
|
|
Transportation | 3215 | $714M | United Kingdom | Genesys | Boldchat | Chatbots and Conversational AI | 2019 | n/a |
|
Showing 1 to 7 of 7 entries
Buyer Intent: Companies Evaluating Boldchat
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Boldchat. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Boldchat Coverage
Boldchat is a Chatbots and Conversational AI solution from Genesys.
Companies worldwide use Boldchat, from small firms to large enterprises across 21+ industries.
Organizations such as TUI United Kingdom, Dyson UK, Yodel, AVIOS and Avis UK are recorded users of
Boldchat for Chatbots and Conversational AI.
Companies using Boldchat are most concentrated in Leisure and Hospitality, Manufacturing and Transportation, with adoption spanning over 21 industries.
Companies using Boldchat are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Boldchat across Americas, EMEA, and APAC.
Companies using Boldchat range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 57.14%, large organizations with 1,001-10,000 employees - 28.57%, and global enterprises with 10,000+ employees - 14.29%.
Customers of Boldchat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Boldchat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.