List of Bonita Process Mining Customers
Bonitasoft
1, place Paul Verlaine,
Boulogne, 92100,
France
Boulogne, 92100,
France
33 9 54 71 95 36
Professional Services
100
$15M
Since 2010, our global team of researchers has been studying Bonita Process Mining customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Bonita Process Mining for Process Mining from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Bonita Process Mining for Process Mining include: Bristol Myers Squibb, a United States based Life Sciences organisation with 34100 employees and revenues of $48.30 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion, Hyster-Yale Materials Handling, a United States based Manufacturing organisation with 8600 employees and revenues of $4.12 billion, MAIF, a France based Insurance organisation with 7481 employees and revenues of $3.96 billion, Manitou Group, a France based Manufacturing organisation with 5500 employees and revenues of $2.87 billion and many others.
Contact us if you need a completed and verified list of companies using Bonita Process Mining, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alliance Healthcare | Distribution | 3900 | $2.5B | United Kingdom | Bonitasoft | Bonita Process Mining | Process Mining | 2016 | n/a |
In 2016, Alliance Healthcare deployed Bonita Process Mining as part of a virtualized platform approach that the CIO identified as a major focus of the company’s digitalization strategy. The project was launched to improve the quality of customer service by improving the processing of complaints through specialists in Alliance Healthcare agencies, and to help Customer Service Advisors assigned to priority call handling augment performance and customer service quality. The narrative centers on complaint handling and priority call workflows as the core business functions targeted by the Process Mining initiative.
Bonita Process Mining was configured to deliver process discovery and end to end workflow visualization for complaint intake and resolution, exposing process variants, handoffs between agency specialists and customer service advisors, and bottleneck locations in the complaint lifecycle. The implementation included analytic dashboards and variant analysis to surface prioritization patterns and throughput constraints, aligning with standard Process Mining capabilities such as conformance checking and performance analysis. The Bonita Process Mining name and Process Mining category were used to instrument and visualize operational workflows across the network of agencies.
Deployment leveraged a virtualized platform architecture to centralize process analytics and decouple operator assignments from physical agency sites, enabling specialists to process complaints independently of their original agency locations. Operational coverage focused on customer service, telephony operations, and operational marketing stakeholders across Alliance Healthcare agencies in the United Kingdom, with governance changes to standardize complaint handling workflows and introduce continuous process monitoring. The implementation narrative emphasizes structural process reengineering and platform centralization rather than specific measured outcomes.
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Alptis Assurances | Insurance | 582 | $110M | France | Bonitasoft | Bonita Process Mining | Process Mining | 2017 | n/a |
In 2017, Alptis Assurances deployed Bonita Process Mining as part of a digital transformation to extend its information system and enable process-centric applications under the Process Mining category. The initiative used the Bonita application platform to consolidate process visibility and control while addressing faster time to market and multi-channel access requirements.
Alptis built six process based applications on the Bonita platform, implemented through Bonita Process Mining, covering External Enrollments, Business Activities, Individual Enrollments, Group Enrollments, Claims management, and Complaint management. These applications provide online broker enrollments without paper, multi channel intake and distribution of customer requests, full customer subscription flows from start to finish, employer and employee group enrollment handling, end to end claims follow up including payments and renewals, and complaint registration with traceability to meet regulatory requirements.
Integrations focused on connecting insurance broker partner enrollments with Alptis information systems and supporting incoming channels including telephone, e mail, chat, post, web forms and social networks. Operational coverage was France centric, supporting Alptis Assurances business functions for sales, after sales service, claims processing, renewals and customer service across a book of approximately 792,000 insurance contracts.
Governance and rollout followed an agile BPM approach to improve project management and business IT communication, enable regular testing cycles, and allow continuous adaptation to customer needs. Reported benefits to the CIO included improved process security, user friendly interfaces that abstract system complexity, and easier deployment of process changes, while users experienced improved operational performance, better compliance, and more consistent information sharing.
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Altima Assurances | Insurance | 91 | $9M | France | Bonitasoft | Bonita Process Mining | Process Mining | 2015 | n/a |
In 2015, Altima Assurances deployed Bonita Process Mining under the Process Mining category to automate satisfaction survey workflows and complaints handling as part of a comprehensive overhaul of the company information system tied to integration with the MAIF group. The initiative focused on automation and orchestration of customer support processes to improve compliance, responsiveness and operational consistency.
The implementation began with a study phase to catalogue and prioritize processes into top priority, digitize as is, and transform buckets. Functional capabilities delivered with Bonita Process Mining included claims management workflows, customer satisfaction survey automation, reporting orchestration, compliance sheet workflow automation and exemption handling, leveraging Bonita platform tools and connectors for rapid design and deployment. The first fully automated process was operational in three months, with new processes deployed at an approximate two month cadence.
Operational responsibilities were structured with IT managing platform version upgrades and technical updates, business teams owning day to day operational aspects of their processes, and CGI serving as consulting partner and integrator. Deployment coverage concentrated on customer support and business operations teams within Altima Assurances in France, aligning process design to MAIF group requirements while improving cross team visibility and collaboration.
Governance and rollout were intentionally lean, delivering ten automated processes in a few months using 1.5 full time equivalents for development and integration and 0.5 full time equivalent for analysis. Reported benefits to users included teams refocused on value adding work, improved visibility and productivity, and stronger intra team collaboration following the Bonita Process Mining deployment.
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Retail | 150 | $10M | Spain | Bonitasoft | Bonita Process Mining | Process Mining | 2016 | n/a |
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Banking and Financial Services | 130 | $50M | Argentina | Bonitasoft | Bonita Process Mining | Process Mining | 2017 | Eureka |
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Banking and Financial Services | 124741 | $46.1B | Spain | Bonitasoft | Bonita Process Mining | Process Mining | 2015 | n/a |
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Transportation | 400 | $45M | Spain | Bonitasoft | Bonita Process Mining | Process Mining | 2017 | n/a |
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Life Sciences | 34100 | $48.3B | United States | Bonitasoft | Bonita Process Mining | Process Mining | 2018 | n/a |
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Manufacturing | 3600 | $991M | Canada | Bonitasoft | Bonita Process Mining | Process Mining | 2015 | n/a |
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Banking and Financial Services | 350 | $50M | Egypt | Bonitasoft | Bonita Process Mining | Process Mining | 2014 | n/a |
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Showing 1 to 10 of 30 entries
Buyer Intent: Companies Evaluating Bonita Process Mining
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Bonita Process Mining Coverage
Bonita Process Mining is a Process Mining solution from Bonitasoft.
Companies worldwide use Bonita Process Mining, from small firms to large enterprises across 21+ industries.
Organizations such as Bristol Myers Squibb, BBVA, Hyster-Yale Materials Handling, MAIF and Manitou Group are recorded users of
Bonita Process Mining for Process Mining.
Companies using Bonita Process Mining are most concentrated in Life Sciences, Banking and Financial Services and Manufacturing, with adoption spanning over 21 industries.
Companies using Bonita Process Mining are most concentrated in United States, Spain and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Bonita Process Mining across Americas, EMEA, and APAC.
Companies using Bonita Process Mining range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 46.67%, large organizations with 1,001-10,000 employees - 36.67%, and global enterprises with 10,000+ employees - 6.67%.
Customers of Bonita Process Mining include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Bonita Process Mining customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Process Mining.