List of ChatSupport Live Chat Customers
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United States
Since 2010, our global team of researchers has been studying ChatSupport Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ChatSupport Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ChatSupport Live Chat for Chatbots and Conversational AI include: Maxim Crane Works, a United States based Professional Services organisation with 3000 employees and revenues of $902.0 million, Maxim Crane Works, L.P., a United States based Construction and Real Estate organisation with 2600 employees and revenues of $887.0 million, Anywhere Works, a United States based Professional Services organisation with 1000 employees and revenues of $250.0 million, Algoworks Solutions, a United States based Professional Services organisation with 630 employees and revenues of $70.0 million, Bear Robotics, a United States based Manufacturing organisation with 200 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using ChatSupport Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ChatSupport Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3It | Professional Services | 8 | $1M | United Kingdom | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, 3It implemented ChatSupport Live Chat on its corporate website. The deployment uses ChatSupport Live Chat in the Chatbots and Conversational AI category to establish a customer-facing real-time messaging channel embedded in site pages, positioning the application as the primary front-line touchpoint for client inquiries for this United Kingdom professional services firm.
Configuration focused on a lightweight web widget and an agent console sized for an eight person organization, leveraging category-aligned capabilities such as canned responses, conversation routing, session handoff, and transcript logging to support service continuity. The ChatSupport Live Chat implementation included keyword-triggered prompts and configurable response templates, consistent with typical Chatbots and Conversational AI functional workflows for small firms.
Operational scope concentrated on client-facing support and inbound sales inquiries, with governance set around agent assignment, operating hours, and basic transcript retention to enable follow up and recordkeeping. Process changes emphasized chat triage and standardized response playbooks to align handling responsibilities with the companys compact team structure.
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A Step Ahead In Pierce County | Non Profit | 17 | $2M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, A Step Ahead In Pierce County deployed ChatSupport Live Chat on its public website. ChatSupport Live Chat, categorized as Chatbots and Conversational AI, was implemented as a browser-embedded widget to provide real-time messaging, basic conversational flows, and transcript capture for web visitors. The deployment focused on client intake and online community engagement use cases for the nonprofit, aligning ChatSupport Live Chat and the Chatbots and Conversational AI capability with client services and outreach functions.
Configuration prioritized a lightweight agent console for frontline staff, templated responses to streamline recurring inquiries, and chat transcript retention to support follow up and case tracking. Operational ownership was concentrated in client services and community outreach teams, with staff sharing operator responsibilities and managing web inquiries through the ChatSupport Live Chat console. Governance emphasized simple role-based access and minimal admin configuration appropriate for a 17 person organization.
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Accu-tax | Professional Services | 10 | $1M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Accu-tax deployed ChatSupport Live Chat on its public website to support client intake and customer service. ChatSupport Live Chat is positioned in the Chatbots and Conversational AI category and functions as a web-based conversational interface for real-time client engagement, lead capture, and message routing. The deployment uses a lightweight SaaS style widget model embedded on key site pages, matching the operational scale of a 10-employee professional services firm.
Configuration focused on pre-chat contact capture forms, templated replies for tax service inquiries, transcript capture for asynchronous follow-up, and routing to designated staff inboxes or email notifications. Operational ownership sits with front office staff who maintain response templates and triage incoming conversations during business hours, aligning chat workflows to existing client intake processes. No external integrations were specified in the source notes, the implementation scope is website only, and the ChatSupport Live Chat capability set was applied to streamline client communications for Accu-tax.
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Professional Services | 10 | $1M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 10 | $1M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 630 | $70M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2021 | n/a |
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Media | 30 | $3M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2023 | n/a |
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Distribution | 10 | $1M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2023 | n/a |
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Construction and Real Estate | 15 | $2M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Professional Services | 1000 | $250M | United States | ChatSupport | ChatSupport Live Chat | Chatbots and Conversational AI | 2019 | n/a |
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Buyer Intent: Companies Evaluating ChatSupport Live Chat
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