List of Chorus.ai Customers
Chorus.ai, a ZoomInfo Company
465 California Street # 600,
San Francisco, 94104, CA,
United States
San Francisco, 94104, CA,
United States
1 650-924-1082
Professional Services
150
$21M
Since 2010, our global team of researchers has been studying Chorus.ai customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Chorus.ai for Sales Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Chorus.ai for Sales Engagement include: Zoom Communications, a United States based Professional Services organisation with 7438 employees and revenues of $4.87 billion, MongoDB, a United States based Professional Services organisation with 5000 employees and revenues of $1.68 billion, BILL, a United States based Professional Services organisation with 2364 employees and revenues of $1.65 billion, Procore, a United States based Professional Services organisation with 4421 employees and revenues of $1.32 billion, Integrity Staffing Solutions, a United States based Professional Services organisation with 1400 employees and revenues of $320.0 million and many others.
Contact us if you need a completed and verified list of companies using Chorus.ai, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Chorus.ai customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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BILL | Professional Services | 2364 | $1.7B | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2017 | n/a |
In 2017, Bill.com implemented Chorus.ai as a Sales Engagement application to capture and analyze customer-facing conversations across its midmarket sales organization. The rollout targeted remote and office-based sales reps, with Chorus.ai used by individual contributors, sales managers, and the Head of Sales Productivity to improve coaching and deal execution.
Chorus.ai was configured to record calls, generate transcriptions, surface call snippets, and deliver conversation analytics such as filler word frequency and talk time ratios, enabling reps to review their own interactions and learn from peer calls. The platform supported searchable recordings and snippet sharing, which reps used to preserve pricing commitments, follow up dates, and demo transcripts for customers.
Operational use extended beyond quota-carrying sellers, with managers listening live or on-demand to provide real-time guidance during negotiations and discovery sessions, and cross-functional stakeholders in product, marketing, and finance accessing highlighted call content to align on buyer feedback. Chorus.ai facilitated immediate manager escalation on active calls and allowed reps to record demos and transcribe notes for customers who missed meetings, reducing reliance on manual recap workflows.
Governance shifted toward routine call review and collaborative coaching workflows, with sales leadership and enablement institutionalizing call listening as part of performance conversations and deal reviews. Bill.com reported improved rep accountability, stronger customer relationships through fulfillment of call commitments, and fewer missed opportunities as teams altered proposals and content after joint call reviews in Chorus.ai.
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Bugcrowd | Professional Services | 400 | $80M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2015 | n/a |
In 2015, Bugcrowd implemented Chorus.ai as a conversation intelligence layer to centralize customer-facing interaction capture and analysis, aligning the deployment with Sales Engagement objectives. Chorus.ai, a ZoomInfo company, was positioned to give cross-functional teams visibility into recorded sales conversations and transcripts to surface consistent messaging and customer concerns across the business.
The implementation leveraged Chorus.ai recording and transcription capabilities to create a searchable repository of customer conversations, and applied conversation intelligence workflows to map verbal feedback back to marketing and product priorities. Bugcrowd used Chorus.ai to enable marketing to join essentially every sales conversation through transcripts and to extract insights that inform content, positioning, and campaign decisions.
Operational coverage included sales, marketing, product marketing, business development, and demand generation teams, with a specific process redesign for handoffs between business development representatives and account executives. BDRs began providing full call details captured in Chorus.ai to account executives for precall review, improving context transfer and enabling peer learning through recorded examples and shared transcripts.
Governance centered on workflow restructuring rather than technical replatforming, with Chorus.ai records becoming a source of truth for conversation context and a mechanism for continuous coaching. Outcomes reported by Bugcrowd included tighter alignment between teams, streamlined BDR to AE handoffs, and improved conversion from initial business development meetings into pipeline opportunities, driven by use of Chorus.ai conversation insights.
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Coveo Solutions | Professional Services | 750 | $133M | Canada | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2020 | n/a |
In 2020 Coveo Solutions implemented Chorus.ai for Sales Engagement as part of a targeted Customer Success technology rollout. The deployment focused on the Customer Success organization led by the Senior Director of Customer Success, covering a team of more than 30 CSMs, managers, a Customer Experience Strategist, and Gainsight administration, and aligning with product led, enterprise led and mergers and acquisitions strategies.
Chorus.ai was configured to capture conversation intelligence, meeting and call transcription, activity capture and seller coaching workflows to support account engagement and customer health monitoring. Configuration emphasized tagging, meeting analytics and coaching playbooks mapped to Customer Success processes and OKRs, with Chorus.ai outputs surfaced to CS managers for coaching and adoption tracking.
Integrations were explicitly implemented with Gainsight, Neatro and a custom healthscore being incorporated into the practice, enabling conversation data from Chorus.ai to be combined with health scoring and playbook orchestration. Governance was formalized through OKR alignment and centralized Gainsight administration, with the Customer Success function owning rollout coordination and cross functional use cases tied to M&A and end to end customer journey efforts.
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Guru Technologies | Professional Services | 50 | $5M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2016 | n/a |
In 2016, Guru Technologies implemented Chorus.ai as a Sales Engagement application to capture and analyze seller customer conversations across its revenue organization. The deployment targeted Guru’s rapidly growing sales and marketing teams, including product marketing and sales empowerment sub teams, with operational coverage spanning the company’s Philadelphia headquarters and an expanded San Francisco office to support bi coast collaboration.
The Chorus.ai deployment focused on conversation intelligence capabilities common to the Sales Engagement category, including meeting and call capture, automated transcription, searchable conversation libraries, conversation analytics, and structured coaching workflows. Guru used these capabilities to instrument rep calls, surface coachable moments, and create a feedback loop tied to sales enablement processes, with Chorus.ai serving as the central repository for recorded interactions and analytic insights.
Rollout was organized around sales onboarding and coaching priorities, led operationally by sales leadership including Senior Director of Sales Halid Ibrahimovic. Halid Ibrahimovic said Chorus.ai allows him to create an almost immediate feedback loop with his team members, a capability used to increase interaction frequency between managers and new reps and to improve alignment between coasts.
The implementation positioned Chorus.ai as a Sales Engagement system supporting customer support, customer success, and revenue functions alongside Guru’s internal knowledge workflows. Chorus.ai was cited internally for enabling near real time coaching and feedback, addressing Guru’s need to accelerate rep ramp and maintain alignment as the organization scaled.
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Housecall Pro | Professional Services | 1800 | $170M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2016 | n/a |
In 2016 Housecall Pro implemented Chorus.ai as a Sales Engagement platform to instrument and analyze sales conversations across its sales organization. The deployment focused on conversation intelligence capabilities to capture, transcribe, and surface conversation analytics that support sales, sales enablement, and revenue operations.
Chorus.ai was configured to provide conversation analytics, call transcription, coaching workflows, and rep level adherence metrics that verify script compliance and support targeted coaching. Housecall Pro used Chorus.ai to review and measure rep language, and Pettus stated "Every word matters in sales, and with Chorus.ai, we can review and measure every word our sales reps use with prospects and customers." The team used adherence metrics to quantify narrative compliance, telling reps "You only have about 30 percent adherence to this narrative that we built for you, which we believe will help you succeed. We really need you to be at 80 percent."
The implementation integrated Chorus.ai with Salesforce to align conversation insights to CRM records and sales stages, creating a closed loop between call intelligence and pipeline management. Governance emphasized narrative standards and adherence targets enforced through coaching workflows, with operational scope centered on sales teams and sales leadership.
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Professional Services | 1400 | $320M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2020 | n/a |
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Communications | 600 | $150M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2017 | n/a |
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Professional Services | 5000 | $1.7B | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2015 | n/a |
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Professional Services | 4421 | $1.3B | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2017 | n/a |
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Professional Services | 50 | $5M | United States | Chorus.ai, a ZoomInfo company | Chorus.ai | Sales Engagement | 2015 | n/a |
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FAQ - APPS RUN THE WORLD Chorus.ai Coverage
Chorus.ai is a Sales Engagement solution from Chorus.ai, a ZoomInfo company.
Companies worldwide use Chorus.ai, from small firms to large enterprises across 21+ industries.
Organizations such as Zoom Communications, MongoDB, BILL, Procore and Integrity Staffing Solutions are recorded users of
Chorus.ai for Sales Engagement.
Companies using Chorus.ai are most concentrated in Professional Services, with adoption spanning over 21 industries.
Companies using Chorus.ai are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Chorus.ai across Americas, EMEA, and APAC.
Companies using Chorus.ai range from small businesses with 0-100 employees - 18.18%, to mid-sized firms with 101-1,000 employees - 27.27%, large organizations with 1,001-10,000 employees - 54.55%, and global enterprises with 10,000+ employees - 0%.
Customers of Chorus.ai include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Chorus.ai customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Sales Engagement.