List of Citrix Virtual Desktops (ex Citrix XenDesktop) Customers
Citrix
851 West Cypress Creek Road,
Fort Lauderdale, 33309, FL,
United States
Fort Lauderdale, 33309, FL,
United States
1 954-267-3000
Professional Services
9700
$3.7B
Since 2010, our global team of researchers has been studying Citrix Virtual Desktops (ex Citrix XenDesktop) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Citrix Virtual Desktops (ex Citrix XenDesktop) for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Citrix Virtual Desktops (ex Citrix XenDesktop) for Remote Monitoring and Management include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 96628 employees and revenues of $48.64 billion, Coles, a Australia based Retail organisation with 120000 employees and revenues of $26.05 billion, G4S, a United Kingdom based Professional Services organisation with 800000 employees and revenues of $20.00 billion, QBE Insurance, a Australia based Insurance organisation with 13196 employees and revenues of $19.51 billion, Grasim Industries, a India based Manufacturing organisation with 45000 employees and revenues of $17.33 billion and many others.
Contact us if you need a completed and verified list of companies using Citrix Virtual Desktops (ex Citrix XenDesktop), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Citrix Virtual Desktops (ex Citrix XenDesktop) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abtran | Professional Services | 1600 | $340M | Ireland | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2020 | n/a |
In 2020, Abtran deployed Citrix Virtual Desktops (ex Citrix XenDesktop) as a Remote Monitoring and Management platform to support its Customer Service operations in Cork, County Cork, with an operational window noted from September 2020 to December 2020. The Citrix Virtual Desktops deployment was positioned to deliver centralized virtual desktop infrastructure for contact center agents, tying desktop delivery to customer interaction workflows and quality assurance processes.
The implementation focused on core virtual desktop provisioning, session management, user profile persistence, and application delivery to host agent tools. Citrix Virtual Desktops was configured to deliver the Avaya Agent Desktop and the call monitoring form used for quality assessments, enabling agents to access telephony and quality forms within consistent virtual sessions.
Integrations explicitly included Avaya Agent Desktop, with Citrix Virtual Desktops providing the application delivery layer for call handling and monitoring. Operational security and Remote Monitoring and Management activities documented in the implementation included port scanning, vulnerability assessment, and technical report writing, indicating that the environment was subjected to active security validation and monitoring during the rollout period.
Governance centered on adherence to defined quality standards and call monitoring procedures, with the Citrix Virtual Desktops environment instrumented to support those workflows. The deployment narrative ties Abtran, Citrix Virtual Desktops, Remote Monitoring and Management, and Customer Service together through delivered desktop virtualization, application delivery for Avaya, and documented security testing and reporting.
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Castile and León | Government | 94603 | $15.7B | Spain | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2020 | n/a |
In 2020, Castile and León implemented Citrix Virtual Desktops (ex Citrix XenDesktop) to virtualize workstations and centralize clinical and administrative access, positioning Citrix Virtual Desktops as a Remote Monitoring and Management platform for the regional health board. The Castile and León Regional Health Board, SACYL, deployed the solution across a geographically dispersed network that includes nine provinces, 247 health centers, over 3,600 local surgeries and 14 hospitals to provide consistent access to patient records and core healthcare applications for more than 34,000 clinical and support staff.
The implementation leverages Citrix Virtual Apps and Desktops capabilities, including Citrix Virtual Desktops with Machine Creation Services for image management and isolation, and Citrix Access Gateway for secure remote connectivity with two factor authentication and digital certificates. The configuration retains important client server desktop applications, centralizes standardized workstation images, and supports rapid packaging and deployment of new applications such as a digital signature platform, enabling updates and testing to be deployed from central offices during off peak hours.
Operational integration includes the Medora CYL electronic patient record tool, the electronic prescription service and clinical reporting systems, all exposed through a single access point to ensure clinicians can access x rays, reports and prescriptions regardless of location. The rollout supports remote and third party access scenarios, including refurbished devices provided to external teams with single application access, and the health board is exploring alternate connectivity modes such as satellite, 4G, Wi Fi and offline access to address rural communications constraints. Citrix Virtual Desktops supports concurrent user peaks, with the environment operating at up to 5,000 concurrent sessions as reported.
Governance and operations were restructured around centralized image and update management, reducing patch and hotfix deployment from multi month cycles to hours without third party intervention, and improving recovery processes through MCS driven clean image reinstalls to limit infection impact. The program is supplemented by Citrix Professional Services through the Priority engagement model for ongoing advisory support, and explicitly targets minimized service interruptions, guaranteed availability of systems and rapid incorporation of applications, while delivering stated cost savings for maintenance, deployment and commissioning.
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Christchurch City Council | Government | 2791 | $671M | New Zealand | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2014 | n/a |
In 2014, Christchurch City Council implemented Citrix Virtual Desktops (ex Citrix XenDesktop) in the Remote Monitoring and Management category to deliver a virtual desktop infrastructure for council staff. The deployment was architected around centralized VDI principles, using Citrix Virtual Desktops to provision and broker desktop sessions, manage golden images and virtual machine catalogs, and maintain user profile persistence consistent with Remote Monitoring and Management capabilities for session health and resource monitoring.
Project execution was led by a Senior Project Manager who managed the initiative from initiation through to closure, including contract management, procurement and logistics. The implementation served multiple council departments and tied into the council network and endpoint estate to enable centralized desktop provisioning, secure remote access and ongoing desktop session monitoring, with staged configuration control and operational handover to IT operations for ongoing management.
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Clark Builders | Construction and Real Estate | 1500 | $1.2B | Canada | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2018 | n/a |
In 2018 Clark Builders implemented Citrix Virtual Desktops (ex Citrix XenDesktop) to support a companywide IT redesign aimed at scaling remote access and standardizing desktop delivery. The Citrix Virtual Desktops deployment was positioned within the Remote Monitoring and Management category and targeted field operations, construction site onboarding, and corporate IT service delivery across the organization.
The implementation included a Citrix based virtual desktop infrastructure anchored by a purpose designed co-location data center, with centralized image and profile management, session brokering, and endpoint access controls to enable consistent desktops across devices. Configuration emphasized standardized golden images, automated provisioning workflows, and integration points for endpoint security and device management to reduce variability in desktop builds and speed site launches.
Operational integrations tied the Citrix environment into the broader IT stack, including ServiceNow for consolidated ITSM and incident workflows, Sophos management and incident response as part of a managed security-as-a-service program, and a Mobility Device Management solution for device enrollment and policy enforcement. The environment also interoperated with collaboration and specialist tools such as Zoom, Bluebeam, and Workday to provide role based access to applications within virtual sessions while aligning support and monitoring through the Remote Monitoring and Management framework.
Governance for the rollout was driven by a steering committee and Lean IT practices, using daily huddles, Kanban boards, Gemba walks, and continuous improvement to prioritize projects and manage budgets. ITSM processes were consolidated in ServiceNow using ITIL and COBIT principles where they added value, and vendor engagement was restructured to emphasize strategic partnerships and value driven procurement.
The program explicitly restructured how the business worked from anywhere, enabling faster launches of new construction sites with lower upfront cost and time, and complemented broader cost reduction initiatives. Documented outcomes included a global Microsoft licensing partnership that reduced annual costs by about 35 percent, Mobility Device Management savings of approximately $30,000 per month, print environment consolidation that reduced device count by over 80 percent and saved over $100,000 per year, and an MSaaS security program that reduced costs while improving security posture.
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Coles | Retail | 120000 | $26.1B | Australia | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2017 | n/a |
In 2017 Coles deployed Citrix Virtual Desktops (ex Citrix XenDesktop) as part of a Remote Monitoring and Management support program used during December 2017 to September 2018 to provision virtual desktop infrastructure and remote support for Coles branding staff. Coles Citrix Virtual Desktops (ex Citrix XenDesktop) was positioned to enable remote access to store and back office systems while supporting a monitoring posture for networks and critical IT infrastructure across Australia.
The implementation covered functional capabilities typical of Remote Monitoring and Management, including continuous monitoring of Coles networks, incident detection and response, and end user desktop provisioning. Operational responsibilities included end user support for mycoles.com.au and supermarket equipment such as point of sale systems, assisted checkouts, multiple types of scales, scanners, EFTPOS pin pads, printers including portable printers, PDTs, iPad devices, back office workstations, routers, switches, Windows Servers and UPSs. Administrative tasks performed through the environment included Microsoft Active Directory account creation and user administration, Microsoft Exchange maintenance, and remote assistance for client machines using Dameware and Remote Desktop assistance tools.
Integrations and tooling explicitly used alongside Citrix Virtual Desktops included SCCM and Crimson for network troubleshooting and analysis, ServiceNow for detailed incident logging tracking and reporting, and where necessary escalation to third party suppliers. The operational coverage was nationwide across Coles branding staff and retail store estates, and the team learned to support Terminal Services and Citrix VDI environments hosted in the cloud as part of day to day operations. Business functions impacted included retail store operations IT support, helpdesk and desktop support, network operations and identity and access management.
Governance and process changes in the engagement emphasized strict adherence to company policies and processes, detailed ticket management using ServiceNow, meeting expected service level standards and KPIs, and contributing to a centralized knowledgebase for best practice standards. The support scope explicitly included logging jobs with third party providers and maintaining accurate incident records, reflecting a structured Remote Monitoring and Management operational model around Citrix Virtual Desktops (ex Citrix XenDesktop) for Coles helpdesk and store IT support.
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Consumer Packaged Goods | 100 | $25M | Germany | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2020 | n/a |
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Professional Services | 800000 | $20.0B | United Kingdom | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2016 | n/a |
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Manufacturing | 45000 | $17.3B | India | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2015 | n/a |
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Aerospace and Defense | 14347 | $11.2B | United States | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2020 | n/a |
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Healthcare | 600 | $149M | Italy | Citrix | Citrix Virtual Desktops (ex Citrix XenDesktop) | Remote Monitoring and Management | 2022 | n/a |
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FAQ - APPS RUN THE WORLD Citrix Virtual Desktops (ex Citrix XenDesktop) Coverage
Citrix Virtual Desktops (ex Citrix XenDesktop) is a Remote Monitoring and Management solution from Citrix.
Companies worldwide use Citrix Virtual Desktops (ex Citrix XenDesktop), from small firms to large enterprises across 21+ industries.
Organizations such as Royal Bank of Canada, Coles, G4S, QBE Insurance and Grasim Industries are recorded users of
Citrix Virtual Desktops (ex Citrix XenDesktop) for Remote Monitoring and Management.
Companies using Citrix Virtual Desktops (ex Citrix XenDesktop) are most concentrated in Banking and Financial Services, Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Citrix Virtual Desktops (ex Citrix XenDesktop) are most concentrated in Canada, Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Citrix Virtual Desktops (ex Citrix XenDesktop) across Americas, EMEA, and APAC.
Companies using Citrix Virtual Desktops (ex Citrix XenDesktop) range from small businesses with 0-100 employees - 5.88%, to mid-sized firms with 101-1,000 employees - 11.76%, large organizations with 1,001-10,000 employees - 41.18%, and global enterprises with 10,000+ employees - 41.18%.
Customers of Citrix Virtual Desktops (ex Citrix XenDesktop) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Citrix Virtual Desktops (ex Citrix XenDesktop) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Remote Monitoring and Management.