List of Civica Authority Customers
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United Kingdom
Since 2010, our global team of researchers has been studying Civica Authority customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica Authority for Government ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica Authority for Government ERP include: City of Lake Macquarie, a Australia based Government organisation with 1104 employees and revenues of $276.0 million, Hamilton City Council, a New Zealand based Government organisation with 1017 employees and revenues of $213.0 million, Fairfield City Council, a Australia based Government organisation with 730 employees and revenues of $118.0 million, Mildura Rural City Council, a Australia based Government organisation with 500 employees and revenues of $102.0 million, City of Mandurah, a Australia based Government organisation with 500 employees and revenues of $90.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica Authority, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Civica Authority customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Bunbury | Government | 200 | $60M | Australia | Civica | Civica Authority | Government ERP | 1997 | n/a |
In 1997, City of Bunbury implemented Civica Authority as its Government ERP. The deployment established Civica Authority as the municipal accounting backbone, concentrating financial controls for daily banking, bank lodgements, and cashiering workflows across city work areas and the finance function.
Civica Authority was configured to support core accounting and cashiering capabilities, including bank lodgement reporting, bank reconciliation workflows, and the processing of lodgement reports into the Authority accounting system. Configuration emphasized role-based processing steps for cashiers, supervisors or managers, and Finance Officers, and supported audit trail capture for lodgement processing and reconciliation activities.
Operational coverage spans multiple collection locations within the municipality, with reviews performed at the close of the cashier shift, at the time the bank lodgement is prepared usually the next day by a supervisor or manager, and again when a Finance Officer processes the lodgement report into Civica Authority. Management noted that these intermediate reviews were not always documented on the bank lodgement report, creating a gap in evidentiary controls despite multiple review touchpoints.
As a governance change tied to the Civica Authority implementation, the Finance Officer role was instructed to ensure the daily banking reconciliation is signed by both the preparer and a second employee to evidence independent review across all locations. Management commented that they respectfully disagree with an external assessment classifying this as a moderate risk and consider it a minor risk given the layered review process and the new signature control.
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City of Lake Macquarie | Government | 1104 | $276M | Australia | Civica | Civica Authority | Government ERP | 2017 | n/a |
In 2017, City of Lake Macquarie implemented Civica Authority as its Government ERP platform. The Civica Authority deployment focused on human resources and payroll, delivering a central Human Resources Information System and payroll processing capability for Lake Macquarie City Council with an employee base of 1,104.
Implementation work centered on HR functional modules including employee lifecycle management, payroll workflows for probation and termination processing, management of temporary end dates, organisational structure upload and workforce budgeting, and system reporting. Configuration activities included mapping and cleansing HR and payroll data to align source records with Civica Authority data models to support consolidated HR reporting and operational payroll processing.
Data migration activity involved cleansing information in the existing Oracle payroll system in preparation for migration into Civica Authority and for synchronization with Cornerstone for talent and learning management workflows. Operational scope covered the council HR function and payroll operations, with project staffing that included HR/Payroll Project Officer roles liaising with vendor representatives and project teams to validate data, reporting, and business process requirements.
The program was governed under the Council's Future Directions project to simplify and improve HR processes, promote a business partnering approach within HR, and embed continuous improvement practices across employee support functions. Project tasks explicitly included reviewing organisational structure, uploading budgeted full time equivalents, coordinating system reporting, and assisting operational teams with the transition to Civica Authority to enable streamlined HR administration and process simplification.
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City of Mandurah | Government | 500 | $90M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
In 2018, the City of Mandurah operated Civica Authority as its Government ERP and commenced a procurement process for a Human Resources Management System. The procurement identified that an all-inclusive HRMS created integration challenges with Civica Authority, while the rostering elements proposed by bidders were assessed as viable components for workforce management.
Because procurement rules would not allow the City to award only a single module, Council rejected all tenders and directed staff to explore alternative solutions for rostering and shift management. Evaluation work focused on whether a standalone rostering application could coexist with Civica Authority as the central Government ERP, maintaining employee master records and transaction handoffs.
The City subsequently examined dedicated rostering options and sought Council approval to purchase the Riteq Workforce Rostering System to manage shift planning and crew scheduling for approximately 500 employees. The implementation narrative centers on integration planning between the Riteq Workforce Rostering System and Civica Authority for personnel data synchronization, rostering exports and payroll handoff, with governance driven by Council procurement decisions and staged rollout oversight.
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Government | 500 | $74M | Australia | Civica | Civica Authority | Government ERP | 2012 | n/a |
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Government | 253 | $36M | Australia | Civica | Civica Authority | Government ERP | 2022 | Symphony3 |
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Government | 730 | $118M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
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Government | 550 | $80M | Australia | Civica | Civica Authority | Government ERP | 2018 | n/a |
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Government | 1017 | $213M | New Zealand | Civica | Civica Authority | Government ERP | 2025 | n/a |
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Government | 500 | $102M | Australia | Civica | Civica Authority | Government ERP | 2010 | n/a |
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Government | 208 | $40M | Australia | Civica | Civica Authority | Government ERP | 2019 | n/a |
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Buyer Intent: Companies Evaluating Civica Authority
- Sasi Marketing & Communications Australia, a Australia based Media organization with 15 Employees
- Sydney Water, a Australia based Utilities company with 3495 Employees
- Shurte United States, a United States based Professional Services organization with 10 Employees
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