List of Duck Creek OnDemand Customers
Duck Creek Technologies
100 Summer St 8th Floor Suite #801,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 833-798-7789
Professional Services
1900
$375M
Since 2010, our global team of researchers has been studying Duck Creek OnDemand customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Duck Creek OnDemand for Application Hosting and Computing Services from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Duck Creek OnDemand for Application Hosting and Computing Services include: American International Group (AIG), a United States based Insurance organisation with 25000 employees and revenues of $47.25 billion, HDFC ERGO General Insurance, a India based Insurance organisation with 11181 employees and revenues of $18.50 billion, Suncorp Group, a Australia based Banking and Financial Services organisation with 10500 employees and revenues of $7.90 billion, Munich Reinsurance America, a United States based Insurance organisation with 7380 employees and revenues of $5.39 billion, Starr Insurance, a United States based Insurance organisation with 2900 employees and revenues of $2.30 billion and many others.
Contact us if you need a completed and verified list of companies using Duck Creek OnDemand, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Duck Creek OnDemand customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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American International Group (AIG) | Insurance | 25000 | $47.3B | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2020 | n/a |
In 2020, American International Group (AIG) standardized its policy administration on Duck Creek OnDemand. Duck Creek OnDemand is an end-to-end SaaS cloud based solution in the Application Hosting and Computing Services category, and AIG selected it as the global standard to underpin its AIG 200 modernization effort.
The deployment focused on core policy administration for property casualty and general insurance, implementing underwriting workflows, policy lifecycle management, billing orchestration, and configuration driven product modeling consistent with a SaaS policy administration platform. Duck Creek OnDemand provides the managed services, computing resources, and continuous delivery model to support centralized configuration, frequent functional updates, and faster time to market for product changes.
The implementation was positioned as a global underwriting platform to support AIG businesses around the world, aligning customer and distribution partner touchpoints with standardized policy administration processes. The SaaS architecture centralized services and computing resources to reduce operational variance across regions and to establish consistent data models for enterprise underwriting and analytics.
As part of AIG 200 governance, Duck Creek OnDemand was adopted as the enterprise standard to drive underwriting excellence, improve the digital experience for customers and distribution partners, and enhance data insights. The approach emphasized managed SaaS delivery and continuous functionality updates to support operational efficiency and the companywide modernization agenda.
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Arbella Insurance | Insurance | 1000 | $246M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2018 | Cognizant |
In 2018 Arbella Insurance implemented Duck Creek OnDemand to support its personal lines operations, aligning the insurer with an Application Hosting and Computing Services delivery model for core policy and distribution functions. Duck Creek OnDemand serves as the SaaS platform for the deployment, providing cloud-hosted services, support, and continuous application delivery for the Duck Creek suite used by Arbella.
The implementation encompassed Duck Creek Rating, Policy, Billing, Claims, Insights, Producer, and Distribution Management, with configuration work emphasizing low-code product configuration and pricing tools. Duck Creek OnDemand was used to centralize policy administration, rating engines, billing workflows, claims intake and life cycle capabilities, and analytics through the Insights module, enabling product and pricing configuration without heavy custom code.
Cognizant acted as the systems integrator to implement the Duck Creek suite on the OnDemand platform, delivering a cloud-native, end-to-end SaaS implementation and handling integration and deployment orchestration. Operational coverage focused on Arbella personal lines, agent-facing producer workflows, and customer interaction channels, with the Distribution Management and Producer modules explicitly improving agent connectivity and distribution processes.
Governance and process changes included consolidating technology onto an evergreen platform to increase speed to market, improve product flexibility, and ease connection to the insurtech ecosystem, while shifting routine IT operations and application upgrades to the Duck Creek OnDemand service. Arbella emphasized using OnDemand to take time-consuming IT functions off internal teams and to enable faster work on data, pricing, and product innovation through low-code configuration and ongoing platform updates.
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Argo Group USA | Insurance | 900 | $296M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2018 | n/a |
In 2018, Argo Group USA implemented Duck Creek OnDemand as its Application Hosting and Computing Services platform to run core property and casualty insurance operations. The engagement deployed Duck Creek OnDemand to support Duck Creek Policy, Billing, Claims, Industry Content, and Insights solutions, consolidating those functional capabilities onto a single SaaS-hosted environment.
Duck Creek OnDemand was provisioned as an end-to-end SaaS architecture where the vendor supplies the services, support, and computing resources while handling day-to-day IT operations and application upgrades. The implementation emphasizes continuous delivery of new functionality and centralized platform operations, aligning platform maintenance and upgrade cadence with carrier business priorities.
The work is part of a multiyear initiative at Argo Group USA to integrate and simplify the technologies and applications that support underwriting, policy administration, billing, claims handling, and analytics workflows. Operational scope centers on core insurance business functions and staff productivity, with the Duck Creek OnDemand deployment intended to consolidate business applications and streamline daily work for underwriting and operations teams.
Governance and process transformation focused on consolidating business applications onto an industry-leading SaaS platform, enabling Argo to concentrate on insurance expertise while offloading platform management to the provider. The program was positioned to increase productivity and reduce expense through platform standardization and centralized application lifecycle management using Duck Creek OnDemand.
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Avant Insurance | Insurance | 600 | $324M | Australia | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2019 | n/a |
In 2019, Avant Insurance implemented Duck Creek OnDemand, deploying Duck Creek Policy, Duck Creek Rating, and Duck Creek Billing as cloud SaaS to support a member experience transformation. Duck Creek OnDemand was adopted as an Application Hosting and Computing Services delivery model to provide an integrated platform for policy administration, rating rules management, and billing orchestration.
The program began with selection and implementation of Duck Creek Rating, chosen for its configuration tooling to enable tailored product definitions and personalized member experiences. Following Rating, Avant ran an RFP to select Duck Creek Policy and Duck Creek Billing, aligning these modules into a single, user-configurable suite to reduce change cycle time and shift effort from code to configuration.
The Duck Creek OnDemand deployment runs in the Microsoft Azure cloud, reflecting a cloud-hosted architecture for the Application Hosting and Computing Services footprint. Operational coverage targeted Avant’s national Australian member base and impacted policy administration, billing operations, product management, and customer experience teams as part of the insurer’s next-generation enterprise architecture.
Governance and rollout were driven by an RFP-led selection process with IT and business sponsorship, emphasizing configuration-driven change processes and a partnership model with the vendor. Stated outcomes included improved member interactions, expanded ability to deliver personalized products to members, and increased agility to implement business change.
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Berkshire Hathaway Specialty Insurance | Insurance | 1427 | $657M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2016 | n/a |
In 2016, Berkshire Hathaway Specialty Insurance deployed Duck Creek OnDemand to provision the Duck Creek Suite as a cloud-hosted insurance platform. The project was carried out under the Application Hosting and Computing Services category, positioning Duck Creek OnDemand to centralize core insurance processing for specialty lines at the company.
The implementation configured Duck Creek OnDemand to deliver full-scale Duck Creek Suite functionality, emphasizing policy administration, rating, billing, and claims capabilities consistent with enterprise insurance operations. Configurations focused on policy lifecycle management, rating table automation, billing schedules, and claims intake workflows, aligning system capabilities with underwriting and operations requirements.
Architecturally the deployment followed a cloud-hosted SaaS model provided through Duck Creek OnDemand, enabling standardized application hosting and computing services across corporate IT. Operational scope targeted insurance business functions including underwriting, policy operations, billing teams, and claims handling, supporting cross-functional processing and centralized application management.
Governance for the initiative was driven from IT leadership as a strategic program, with executive sponsorship cited by Matt Bates, VP of Information Technology, who described the Duck Creek Suite and cloud delivery as an ideal business partner for the initiative. Duck Creek OnDemand was positioned as the production-hosted platform to sustain ongoing application updates, configuration governance, and program-level oversight.
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Insurance | 453 | $500M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2021 | n/a |
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Insurance | 50 | $25M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2025 | n/a |
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Insurance | 30 | $4M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2019 | n/a |
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Insurance | 400 | $150M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2017 | n/a |
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Insurance | 250 | $350M | United States | Duck Creek Technologies | Duck Creek OnDemand | Application Hosting and Computing Services | 2018 | n/a |
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Showing 1 to 10 of 27 entries
Buyer Intent: Companies Evaluating Duck Creek OnDemand
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Duck Creek OnDemand. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Duck Creek OnDemand for Application Hosting and Computing Services include:
- HCF Hospitals Contribution Fund Of Australia, a Australia based Insurance organization with 1600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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HCF Hospitals Contribution Fund Of Australia | Insurance | 1600 | $3.0B | Australia | 2025-06-25 |
FAQ - APPS RUN THE WORLD Duck Creek OnDemand Coverage
Duck Creek OnDemand is a Application Hosting and Computing Services solution from Duck Creek Technologies.
Companies worldwide use Duck Creek OnDemand, from small firms to large enterprises across 21+ industries.
Organizations such as American International Group (AIG), HDFC ERGO General Insurance, Suncorp Group, Munich Reinsurance America and Starr Insurance are recorded users of
Duck Creek OnDemand for Application Hosting and Computing Services.
Companies using Duck Creek OnDemand are most concentrated in Insurance and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Duck Creek OnDemand are most concentrated in United States, India and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Duck Creek OnDemand across Americas, EMEA, and APAC.
Companies using Duck Creek OnDemand range from small businesses with 0-100 employees - 11.11%, to mid-sized firms with 101-1,000 employees - 55.56%, large organizations with 1,001-10,000 employees - 22.22%, and global enterprises with 10,000+ employees - 11.11%.
Customers of Duck Creek OnDemand include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Duck Creek OnDemand customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Application Hosting and Computing Services.