List of Epic Cadence Customers
Epic Systems
1979 Milky Way,
Verona, 53593, WI,
United States
Verona, 53593, WI,
United States
1 608-271-9000
Professional Services
14000
$5.8B
Since 2010, our global team of researchers has been studying Epic Cadence customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Cadence for Online Meeting Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Cadence for Online Meeting Scheduling include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Ascension, a United States based Healthcare organisation with 142000 employees and revenues of $27.20 billion, Trinity Health, a United States based Healthcare organisation with 127000 employees and revenues of $23.90 billion, Mass General Brigham, a United States based Healthcare organisation with 82000 employees and revenues of $20.60 billion, AdventHealth, a United States based Healthcare organisation with 92000 employees and revenues of $18.00 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Cadence, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic Cadence customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Access Community Health Network | Healthcare | 1200 | $186M | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2017 | n/a |
In 2017, Access Community Health Network implemented Epic Cadence to provide Online Meeting Scheduling capabilities across its ambulatory scheduling environment. Epic Cadence was deployed as the scheduling engine within the Epic Systems ecosystem to standardize appointment booking and slot management for patient access workflows.
Epic Cadence was configured in conjunction with Epic Prelude, RTE and MyChart, enabling shared patient demographics, registration handoffs, and real time appointment status updates between scheduling, registration, and patient portal components. Functional configuration focused on appointment templates, resource and provider availability, scheduling rules, automated recall queues, and online booking flows consistent with Online Meeting Scheduling best practices.
Operational ownership rested with the internal IT applications team, with a Senior Applications Analyst assigned responsibility for Cadence, Prelude, RTE and MyChart, and a Manager of IS Training overseeing end user adoption and support. Governance elements established included role based access controls, scheduling policy configuration, and phased clinic rollouts aligned to front desk, patient access, and care coordination workflows.
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AdvantageCare Physicians | Healthcare | 1300 | $600M | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2015 | n/a |
In 2015, AdvantageCare Physicians deployed Epic Cadence as its Online Meeting Scheduling application to standardize appointment scheduling and practice access across its ambulatory network. The Director, Revenue Cycle Systems led the initiative, establishing implementation objectives and governance for scheduling and revenue cycle alignment across clinical and administrative teams.
Configuration and optimization work centered on Epic Cadence alongside adjacent Epic modules Prelude, Referrals, Resolute, and Security, with module-level tuning to support registration, scheduling templates, referral tracking, billing pre-registration workflows, and role-based access controls. The implementation included structured training, the delivery of new feature rollouts to the Epic Training Team and end users, and operational oversight by a team of eight FTEs and external consultants.
Operational scope encompassed practice staff across departments and served as a central point of interaction between clinical leaders, administrative leadership, and ACP Senior management to coordinate scheduling, patient flow, and patient financial collaboration along the care continuum. Governance emphasized monitoring utilization and enforcing policies and objectives to ensure optimal use of Epic Cadence and the broader Epic practice management footprint.
Process and workflow changes were institutionalized through the Director’s leadership of revenue cycle initiatives, ongoing training programs, and module optimizations. Those efforts are recorded as yielding improved operations, patient flow optimization, revenue enhancements, and higher patient satisfaction as part of AdvantageCare Physicians use of Epic Cadence.
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AdventHealth | Healthcare | 92000 | $18.0B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2022 | n/a |
In 2022, AdventHealth deployed Epic Cadence as its Online Meeting Scheduling platform to standardize provider templates and enforce open access scheduling practices across clinical scheduling workflows. The implementation centered on template configuration and maintenance to align scheduling rules with Epic best practices and the organization’s patient care standards.
The deployment made extensive use of the Epic Cadence template builder to create and maintain provider-specific templates, appointment types, and open access slots, with configuration focused on optimizing scheduling capacity through template-level rules and availability windows. Build projects supported business needs and education requirements, and template changes were driven by documented user requirements gathered in stakeholder meetings.
Operational coverage included provider scheduling teams and access center workflows, with the implementation team delivering remote template builds and ongoing template maintenance. The role responsible for the build function acted as the primary end-user support contact, resolving and implementing template change requests and supporting education for scheduling staff.
Governance established centralized template stewardship and change control, using stakeholder meetings to validate requirements and prioritize template updates, and incorporated Epic Cadence template build principles into operational procedures. Day-to-day governance emphasized maintaining open access and patient care standards through controlled template revisions and direct end-user support.
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Advocate Aurora Health | Healthcare | 155000 | $15.8B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2018 | n/a |
In 2018, Advocate Aurora Health deployed Epic Cadence as its Online Meeting Scheduling application to centralize provider appointment scheduling across its clinic network. Epic Cadence was configured to control provider scheduling templates, appointment slot designations, and visit type mappings to clinical scheduling workflows.
Configuration work concentrated on template architecture, including provider template design principles, slot-level visit type assignments, blocking schedules for provider time off, and template optimization to support make-up sessions. The Epic Cadence implementation emphasized template governance to ensure templates met business and clinical scheduling requirements and adhered to established provider template policies and procedures.
Operational setup integrated ServiceNow ticketing to capture and prioritize template change requests, coordinate work assignments among template analysts, and route requests to clinic leadership for action. Reschedule lists and time-off workflows were operationalized within Epic Cadence to support clinic-level rescheduling and to ensure reschedule lists were distributed to clinic leadership for completion.
A staffed Epic Template Analyst function maintained and audited templates, reviewed ServiceNow tickets, prioritized requests, and enforced template build principles by notifying leadership when requested changes did not comply. Governance included documented scheduling policies, defined ownership for template changes, and structured communication between template analysts and clinic operations to sustain scheduling consistency.
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Ahs Management Company | Healthcare | 24900 | $6.0B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2022 | n/a |
In 2022 Ardent Health deployed Epic Cadence as its Online Meeting Scheduling application to centralize appointment booking and front desk scheduling for outpatient clinics. Epic Cadence is used by Patient Services Specialists at Ardent Health Services for appointment management and daily scheduling coordination across clinical sites.
Configuration centers on appointment scheduling, patient registration workflows, insurance eligibility verification, and check-in operations, with Epic Cadence supporting screening calls, co-pay collection, and reception and housekeeping tasking. These functional modules align with Online Meeting Scheduling capabilities for calendar management, appointment type configuration, patient appointment reminders, and front-desk scheduling rules.
Operational coverage explicitly includes the Harker Heights, Texas family medicine clinic where staff float to other family medicine and specialty clinics as needed, indicating cross-site scheduling and resource coordination responsibilities. The application is used alongside Outlook and Microsoft Office as part of daily administrative workflows, supporting reception staff and patient services teams.
Governance and process controls emphasize handling confidential information in accordance with HIPAA, with front-desk procedures defined for registration, eligibility checks, screening calls, and co-pay collection. Epic Cadence therefore functions as Ardent Health Epic Cadence Online Meeting Scheduling for patient access, scheduling operations, and registration workflows within outpatient patient services.
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Healthcare | 7000 | $1.4B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2011 | n/a |
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Healthcare | 8606 | $1.6B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2022 | n/a |
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Healthcare | 3500 | $60M | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2010 | n/a |
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Healthcare | 5000 | $700M | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2019 | n/a |
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Healthcare | 142000 | $27.2B | United States | Epic Systems | Epic Cadence | Online Meeting Scheduling | 2021 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Epic Cadence Coverage
Epic Cadence is a Online Meeting Scheduling solution from Epic Systems.
Companies worldwide use Epic Cadence, from small firms to large enterprises across 21+ industries.
Organizations such as CVS Health, Ascension, Trinity Health, Mass General Brigham and AdventHealth are recorded users of
Epic Cadence for Online Meeting Scheduling.
Companies using Epic Cadence are most concentrated in Healthcare, with adoption spanning over 21 industries.
Companies using Epic Cadence are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Epic Cadence across Americas, EMEA, and APAC.
Companies using Epic Cadence range from small businesses with 0-100 employees - 1.02%, to mid-sized firms with 101-1,000 employees - 10.15%, large organizations with 1,001-10,000 employees - 49.24%, and global enterprises with 10,000+ employees - 39.59%.
Customers of Epic Cadence include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Epic Cadence customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Online Meeting Scheduling.