List of Equifax CaseBuilder Platform Customers
Equifax
1550 Peachtree St NW,
Atlanta, 30309, GA,
United States
Atlanta, 30309, GA,
United States
1 404-885-8000
Professional Services
15000
$6.1B
Since 2010, our global team of researchers has been studying Equifax CaseBuilder Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Equifax CaseBuilder Platform for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Equifax CaseBuilder Platform for Case Management include: Ascension, a United States based Healthcare organisation with 142000 employees and revenues of $28.55 billion, DICK’S Sporting Goods, a United States based Retail organisation with 50000 employees and revenues of $13.00 billion, Stanford University, a United States based Education organisation with 18369 employees and revenues of $8.90 billion, Tetra Tech, a United States based Construction and Real Estate organisation with 28000 employees and revenues of $4.52 billion, Carter Lumber, a United States based Distribution organisation with 3500 employees and revenues of $2.70 billion and many others.
Contact us if you need a completed and verified list of companies using Equifax CaseBuilder Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4M Building Solutions | Professional Services | 4000 | $550M | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2018 | n/a |
In 2018, 4M Building Solutions implemented Equifax CaseBuilder Platform for Case Management. The Equifax CaseBuilder Platform was configured to centralize case intake, tracking and resolution for HR and facilities operations supporting custodial and maintenance teams.
The implementation focused on operational workflows for onboarding and termination processing, I-9 verification and retention, unemployment claims, drug test administration, personnel file management and basic inventory tracking such as team member shirt distribution. Configuration included case workflows for in-processing, approval of completed onboarding paperwork and I-9 forms, creation of photo IDs, and scheduled actions for yearly purging of personnel files and I-9 binders.
Operational scope covered supervision and coordination of 17 team members across eight faculty buildings spanning 55 acres, and supported managers who performed tasks for additional accounts when the primary manager was absent. Governance and workflow controls were established around recruiting and pre-employment requests, bi-monthly announcement updates, in-processing checklists, and case assignment for unemployment claims which were completed on Equifax CaseBuilder Platform.
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Ascension | Healthcare | 142000 | $28.6B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2020 | n/a |
In 2020, Ascension implemented the Equifax CaseBuilder Platform for Case Management to centralize HR case workflows across its HR Operations function. The implementation positioned the Equifax CaseBuilder Platform as a system for handling transactional HR case work and compliance-related case intake within a healthcare enterprise context.
Functional capabilities implemented include case intake and routing for unemployment claims, document management for subpoenas and legal requests, audit workflows for personnel file maintenance, and structured processes for I-9 administration and employment verification. The platform was used to coordinate position management requests, AdHocs bonus payouts and recoups, Mass Data Changes, Service Now cases, severance packet creation and edits, and the generation of verification letters for PSLF, Nurse Corp Loan, TN Visa and other work authorization needs.
Operationally, Equifax CaseBuilder Platform was leveraged by HR Operations staff including Organization Effectiveness Partners, Associate Relations Specialists, HR Assistants, and HR Partners, and it coordinated across Ascension Legal, contract immigration groups, department management and sponsored associates. The deployment supported direct interaction with external agencies, specifically enabling timely responses to Texas Workforce Commission unemployment claims through EQUIFAX CaseBuilder, and it worked alongside the Ascension Portal for electronic I-9 completion and tracking.
Governance and process changes were explicit in the rollout, with monthly and biweekly audits of personnel files such as Employee Class and PTO FLTO audits, quarterly I-9 training for HR staff, and quality checks in reporting corrective actions and policy violations. The Equifax CaseBuilder Platform for Case Management was used to enforce consistent HR operational procedures, to coordinate administrative support across sites, and to ensure timely compliance handling for unemployment claims and information requests.
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Carter Lumber | Distribution | 3500 | $2.7B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2019 | n/a |
In 2019 Carter Lumber deployed Equifax CaseBuilder Platform to centralize HR case processing across its distribution network. The Equifax CaseBuilder Platform was provisioned as a Case Management solution to consolidate claim intake, compliance tracking, and case lifecycle workflows for HR and safety teams.
The implementation configured core case intake and routing capabilities, unemployment claims workflows, and FMLA case tracking aligned with federal requirements. Configuration also encompassed scheduling and tracking for background screenings and DOT random drug testing, driver qualification file tracking for CDL and non CDL drivers, and ad hoc HR reporting capabilities used by HR generalists for employee rosters and compensation reports.
Operational coverage included HR operations across more than 170 locations, recruiting and onboarding coordination, and safety compliance functions that manage FMCSA related queries and follow up testing plans. The platform supported workflow orchestration for notifying field management and coordinating with third party administrators on DOT screening documentation, and it was used to investigate and complete an average of 10 unemployment claims weekly.
Governance and process controls were established around case ownership by HR coordinators and generalists, event driven notifications for quarterly DOT programs, and biannual motor vehicle record reviews for CDL and non CDL drivers. Equifax CaseBuilder Platform served as the Case Management backbone for standardized case workflows, compliance monitoring, and centralized HR reporting across Carter Lumber.
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DICK’S Sporting Goods | Retail | 50000 | $13.0B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2019 | n/a |
In 2019, Dicks Merchandising & Supply Chain implemented Equifax CaseBuilder Platform for Case Management to centralize Employee Relations case intake and to operationalize unemployment claims processing across its United States operations. The deployment focused on use cases driven by employee investigations, interview documentation, corrective action tracking, and formal case lifecycle management, aligning the Equifax CaseBuilder Platform with HR and store operations case workflows.
Configuration work emphasized core case management capabilities such as structured case intake forms, investigation and interview logging, corrective action assignment and tracking, and report generation for monitoring and audit trails. Equifax CaseBuilder Platform was used specifically for completing and managing unemployment claims and for maintaining consistent case documentation, with templates and workflow states configured to reflect the companys Employee Relations processes.
The implementation integrated with existing operational systems that were explicitly in use, notably Kronos WFM for time management and auditing inputs, PeopleSoft and Perceptive for employee record population, and Equifax I-9 services for identity and documentation management. These system connections were leveraged to populate case records, attach supporting payroll and personnel data to investigations, and to surface I-9 status where relevant to case outcomes.
Governance and process changes centered on formalizing Employee Relations ownership of case creation and resolution, elevating store management collaboration on investigations, and instituting report-driven oversight for corrective action compliance. CaseBuilder Platform usage was embedded in daily workflows for Employee Relations specialists and HR administrators, with role-based access and audit logging implemented to support review and accountability.
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Kansas Star Casino | Leisure and Hospitality | 350 | $141M | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2015 | n/a |
In 2015, Kansas Star Casino implemented the Equifax CaseBuilder Platform for Case Management to centralize HR case workflows across its Mulvane, Kansas property and a workforce of roughly 350 employees. The deployment focused on consolidating case intake and tracking for employee-facing incidents and regulatory workflows used by the Human Resources team, including the Human Resources Director, Human Resources Manager, and Senior Human Resources Specialist.
The Equifax CaseBuilder Platform was configured to support claims intake, structured case tracking, document management, automated task routing, and operational reporting consistent with Case Management capabilities. Configuration emphasized templates and workflow automation for unemployment claims handling, standardized case documentation for new hire reporting, and record retention for HR files.
Operational use of Equifax CaseBuilder Platform centers on processing unemployment claims and supporting HR processes that interact with external compliance obligations, including new hire reporting to the Department of Labor and Kansas Racing and Gaming Commission procedures. The platform also supports I-9 compliance activities by organizing Employment Authorization Document tracking and E-Verify related documentation, and it is the primary system for collecting data used in monthly HR reports, turnover analysis, and EEO reporting.
Governance is maintained within the HR organization, with case lifecycle ownership, standardized intake and escalation rules, and role-based access for HR staff performing recruiting, onboarding, terminations, promotions, and unemployment claims processing. The implementation structured case management workflows to align with regulatory touchpoints and internal policy controls, while enabling HR to centralize case documentation and extract standardized operational reports.
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Professional Services | 10000 | $2.0B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2015 | n/a |
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Education | 18369 | $8.9B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2017 | n/a |
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Professional Services | 9000 | $1.5B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2023 | n/a |
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Construction and Real Estate | 28000 | $4.5B | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2019 | n/a |
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Media | 4000 | $800M | United States | Equifax | Equifax CaseBuilder Platform | Case Management | 2018 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Equifax CaseBuilder Platform Coverage
Equifax CaseBuilder Platform is a Case Management solution from Equifax.
Companies worldwide use Equifax CaseBuilder Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Ascension, DICK’S Sporting Goods, Stanford University, Tetra Tech and Carter Lumber are recorded users of
Equifax CaseBuilder Platform for Case Management.
Companies using Equifax CaseBuilder Platform are most concentrated in Healthcare, Retail and Education, with adoption spanning over 21 industries.
Companies using Equifax CaseBuilder Platform are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Equifax CaseBuilder Platform across Americas, EMEA, and APAC.
Companies using Equifax CaseBuilder Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 18.18%, large organizations with 1,001-10,000 employees - 45.45%, and global enterprises with 10,000+ employees - 36.36%.
Customers of Equifax CaseBuilder Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Equifax CaseBuilder Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management.