List of Freshservice Customers
San Mateo, 94403, CA,
United States
Since 2010, our global team of researchers has been studying Freshservice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshservice for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshservice for IT Service Management include: Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion, StoneX Group, a United States based Banking and Financial Services organisation with 4709 employees and revenues of $99.89 billion, Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion, Ingram Micro, a United States based Professional Services organisation with 24000 employees and revenues of $48.00 billion, Baltimore City Community College, a United States based Education organisation with 1600 employees and revenues of $41.09 billion and many others.
Contact us if you need a completed and verified list of companies using Freshservice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshservice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
1 Cochran | Automotive | 400 | $55M | United States | Freshworks | Freshservice | IT Service Management | 2024 | n/a |
In 2024, 1 Cochran implemented Freshservice as its IT Service Management solution. The deployment is visible on the company website where Freshservice is surfaced to collect user requests and provide a public facing service portal, indicating a web exposed intake point for IT support.
Configuration emphasizes core IT Service Management workflows, including incident and request management, a service catalog and knowledge base, and asset tracking tied to ticket lifecycle management. Freshservice is configured to handle ticketing, knowledge management, and catalog driven request fulfillment, reflecting standard module alignment for the application.
Operational coverage centers on internal IT support and end user service requests for a 400 person organization operating in the United States, with tickets routed through the website portal into the Freshservice instance for assignment and escalation. The implementation architecture shows a web based front end for users and a centralized service desk back end where IT staff manage case queues and catalog requests.
Governance elements emphasize service desk workflows, assignment groups, SLA rules and knowledge governance to standardize request handling and reduce manual routing. Rollout and operational processes focus on embedding Freshservice into everyday IT operations and the public facing website intake, aligning support processes with the IT Service Management platform.
|
 |
100 Procent IT & Kommunikation | Professional Services | 10 | $1M | Sweden | Freshworks | Freshservice | IT Service Management | 2021 | n/a |
In 2021, 100 Procent IT & Kommunikation implemented Freshservice and exposed IT Service Management capabilities directly on its public website to centralize ticket intake and customer requests. The deployment leverages Freshservice as a customer facing service portal and internal ticketing channel to capture incidents and service requests from both clients and staff, with the Freshservice instance presented through on site access from the corporate web presence.
The Freshservice deployment emphasizes standard IT Service Management modules, including incident management, a self service portal and knowledge base, a basic service catalog, and automated ticket routing and notification workflows. Configuration was kept lean to match a 10 person professional services organization, focusing on form driven request capture, priority assignment and escalation rules that support small team triage and resolution processes.
Operational ownership sits with the companys IT and client support function, using Freshservice to unify external customer queries and internal support tasks within Sweden. Governance was implemented as light weight ticket triage and role based access controls to separate client facing requests from internal operational items, enabling a single system of record for service activity directly tied to the company website.
|
 |
11:11 Systems | Professional Services | 1250 | $160M | United States | Freshworks | Freshservice | IT Service Management | 2022 | n/a |
In 2022, 11:11 Systems implemented Freshservice as its IT Service Management solution to centralize IT operations and service desk functions across the organization. Freshservice is surfaced on the company website as the public service portal, providing a single entry point for ticket submission and knowledge base access for employees and clients.
The Freshservice deployment focuses on core IT Service Management capabilities, including incident management, a service catalog and request fulfillment, change management workflows, a configuration management database, and a knowledge base. Freshservice ticketing workflows and automation rules were configured to standardize incident routing, priority handling, and SLA enforcement, and the application name Freshservice is consistently used to drive service desk operations.
Deployment follows a cloud SaaS architecture, with role based access controls and scoped service catalogs to support enterprise IT and internal support teams. Governance changes included formalized incident lifecycles, SLA policies, approval routing for change requests, and a knowledge management governance model to ensure consistent resolution playbooks and service definitions.
|
 |
|
Non Profit | 39 | $5M | United States | Freshworks | Freshservice | IT Service Management | 2017 | n/a |
|
|
|
|
Professional Services | 20 | $2M | United States | Freshworks | Freshservice | IT Service Management | 2022 | n/a |
|
|
|
|
Professional Services | 1850 | $110M | Canada | Freshworks | Freshservice | IT Service Management | 2023 | n/a |
|
|
|
|
Banking and Financial Services | 581 | $200M | United States | Freshworks | Freshservice | IT Service Management | 2021 | n/a |
|
|
|
|
Banking and Financial Services | 100 | $10M | United States | Freshworks | Freshservice | IT Service Management | 2024 | n/a |
|
|
|
|
Professional Services | 100 | $10M | United States | Freshworks | Freshservice | IT Service Management | 2023 | n/a |
|
|
|
|
Consumer Packaged Goods | 2500 | $600M | Netherlands | Freshworks | Freshservice | IT Service Management | 2020 | n/a |
|
Buyer Intent: Companies Evaluating Freshservice
- The City University of New York, a United States based Education organization with 21914 Employees
- Bluechip Infotech New Zealand, a New Zealand based Professional Services company with 25 Employees
- UNIVERSITI TELEKOM SDN BHD, a Malaysia based Education organization with 1500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||