List of Freshservice Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freshservice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshservice for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshservice for IT Service Management include: Kaiser Permanente, a United States based Non Profit organisation with 223883 employees and revenues of $100.10 billion, StoneX Group, a United States based Banking and Financial Services organisation with 4709 employees and revenues of $99.89 billion, Aviva, a United Kingdom based Insurance organisation with 29091 employees and revenues of $53.09 billion, Ingram Micro, a United States based Professional Services organisation with 24000 employees and revenues of $48.00 billion, Baltimore City Community College, a United States based Education organisation with 1600 employees and revenues of $41.09 billion and many others.
Contact us if you need a completed and verified list of companies using Freshservice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshservice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1 Cochran | Automotive | 400 | $55M | United States | Freshworks | Freshservice | IT Service Management | 2024 | n/a |
In 2024, 1 Cochran implemented Freshservice as its IT Service Management solution. The deployment is visible on the company website where Freshservice is surfaced to collect user requests and provide a public facing service portal, indicating a web exposed intake point for IT support.
Configuration emphasizes core IT Service Management workflows, including incident and request management, a service catalog and knowledge base, and asset tracking tied to ticket lifecycle management. Freshservice is configured to handle ticketing, knowledge management, and catalog driven request fulfillment, reflecting standard module alignment for the application.
Operational coverage centers on internal IT support and end user service requests for a 400 person organization operating in the United States, with tickets routed through the website portal into the Freshservice instance for assignment and escalation. The implementation architecture shows a web based front end for users and a centralized service desk back end where IT staff manage case queues and catalog requests.
Governance elements emphasize service desk workflows, assignment groups, SLA rules and knowledge governance to standardize request handling and reduce manual routing. Rollout and operational processes focus on embedding Freshservice into everyday IT operations and the public facing website intake, aligning support processes with the IT Service Management platform.
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100 Procent IT & Kommunikation | Professional Services | 10 | $1M | Sweden | Freshworks | Freshservice | IT Service Management | 2021 | n/a |
In 2021, 100 Procent IT & Kommunikation implemented Freshservice and exposed IT Service Management capabilities directly on its public website to centralize ticket intake and customer requests. The deployment leverages Freshservice as a customer facing service portal and internal ticketing channel to capture incidents and service requests from both clients and staff, with the Freshservice instance presented through on site access from the corporate web presence.
The Freshservice deployment emphasizes standard IT Service Management modules, including incident management, a self service portal and knowledge base, a basic service catalog, and automated ticket routing and notification workflows. Configuration was kept lean to match a 10 person professional services organization, focusing on form driven request capture, priority assignment and escalation rules that support small team triage and resolution processes.
Operational ownership sits with the companys IT and client support function, using Freshservice to unify external customer queries and internal support tasks within Sweden. Governance was implemented as light weight ticket triage and role based access controls to separate client facing requests from internal operational items, enabling a single system of record for service activity directly tied to the company website.
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11:11 Systems | Professional Services | 1250 | $160M | United States | Freshworks | Freshservice | IT Service Management | 2022 | n/a |
In 2022, 11:11 Systems implemented Freshservice as its IT Service Management solution to centralize IT operations and service desk functions across the organization. Freshservice is surfaced on the company website as the public service portal, providing a single entry point for ticket submission and knowledge base access for employees and clients.
The Freshservice deployment focuses on core IT Service Management capabilities, including incident management, a service catalog and request fulfillment, change management workflows, a configuration management database, and a knowledge base. Freshservice ticketing workflows and automation rules were configured to standardize incident routing, priority handling, and SLA enforcement, and the application name Freshservice is consistently used to drive service desk operations.
Deployment follows a cloud SaaS architecture, with role based access controls and scoped service catalogs to support enterprise IT and internal support teams. Governance changes included formalized incident lifecycles, SLA policies, approval routing for change requests, and a knowledge management governance model to ensure consistent resolution playbooks and service definitions.
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191 Presidential Condominium Association | Non Profit | 39 | $5M | United States | Freshworks | Freshservice | IT Service Management | 2017 | n/a |
In 2017, 191 Presidential Condominium Association implemented Freshservice as their IT Service Management solution. The deployment used Freshservice on their website to capture service requests from residents and staff, providing a cloud delivered service management front end for request intake and tracking.
Configuration focused on core IT Service Management capabilities, including incident management, a service catalog for maintenance and facilities requests, a knowledge base for common resident inquiries, and basic asset tracking for property equipment. Freshservice was configured with ticket workflows, categorization, priority routing, and SLA rules scaled to a 39 person nonprofit housing association.
Operational coverage centered on property management and facilities teams, along with IT and administrative staff for triage and resolution. Governance emphasized centralized ticket intake via the website and role based agent assignments to formalize request handling and operational accountability. The implementation positioned Freshservice as the primary IT Service Management platform for organizing service delivery across resident services and property operations.
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197 Technology | Professional Services | 20 | $2M | United States | Freshworks | Freshservice | IT Service Management | 2022 | n/a |
In 2022, 197 Technology deployed Freshservice for IT Service Management to centralize ticketing and web-based support. 197 Technology implemented Freshservice as an embedded website service portal to capture client requests and manage internal IT support workflows, aligning the application, IT Service Management, and business support functions.
The Freshservice implementation emphasizes core IT Service Management capabilities typical for small professional services firms, including incident and request ticketing, a public self-service portal and knowledge base, a service catalog, and basic workflow automation for routing and escalation. Configuration work focused on lightweight role based access, form-driven request submission, and template driven tickets appropriate to a 20 person organization.
Operational coverage concentrates on client facing support via the website and internal IT administration, with the Freshservice widget embedded into the company website to surface the service desk. Governance changes included defining ticket ownership, SLA expectations, and escalation paths to match existing service processes, enabling centralized intake and standardized response handling without external system integration being specified.
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Professional Services | 1850 | $110M | Canada | Freshworks | Freshservice | IT Service Management | 2023 | n/a |
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Banking and Financial Services | 581 | $200M | United States | Freshworks | Freshservice | IT Service Management | 2021 | n/a |
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Banking and Financial Services | 100 | $10M | United States | Freshworks | Freshservice | IT Service Management | 2024 | n/a |
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Professional Services | 100 | $10M | United States | Freshworks | Freshservice | IT Service Management | 2023 | n/a |
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Consumer Packaged Goods | 2500 | $600M | Netherlands | Freshworks | Freshservice | IT Service Management | 2020 | n/a |
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Showing 1 to 10 of 7117 entries
Buyer Intent: Companies Evaluating Freshservice
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Freshservice. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Freshservice for IT Service Management include:
- Multi-Fold Links, a Philippines based Professional Services organization with 45 Employees
- Ayres Associates, a United States based Professional Services company with 10 Employees
- City University of New York, a United States based Government organization with 7300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshservice Coverage
Freshservice is a IT Service Management solution from Freshworks.
Companies worldwide use Freshservice, from small firms to large enterprises across 21+ industries.
Organizations such as Kaiser Permanente, StoneX Group, Aviva, Ingram Micro and Baltimore City Community College are recorded users of
Freshservice for IT Service Management.
Companies using Freshservice are most concentrated in Non Profit, Banking and Financial Services and Insurance, with adoption spanning over 21 industries.
Companies using Freshservice are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshservice across Americas, EMEA, and APAC.
Companies using Freshservice range from small businesses with 0-100 employees - 38.63%, to mid-sized firms with 101-1,000 employees - 44.75%, large organizations with 1,001-10,000 employees - 14.84%, and global enterprises with 10,000+ employees - 1.78%.
Customers of Freshservice include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshservice customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.