List of Genesys Voice Platform Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Genesys Voice Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Voice Platform for Interactive Voice Response (IVR) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Voice Platform for Interactive Voice Response (IVR) include: AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, ABN AMRO, a Netherlands based Banking and Financial Services organisation with 22267 employees and revenues of $10.44 billion, Santander UK, a United Kingdom based Banking and Financial Services organisation with 19800 employees and revenues of $6.47 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Voice Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Voice Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABN AMRO | Banking and Financial Services | 22267 | $10.4B | Netherlands | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2013 | n/a |
In 2013, ABN AMRO implemented the Genesys Voice Platform as part of an Interactive Voice Response (IVR) initiative. The deployment targeted the bank's customer service operations in the Netherlands and addressed explicit objectives to extend communications to social media channels, enhance competitive differentiation, and improve customer service. This implementation was executed alongside a broader Genesys product suite deployment to consolidate multichannel engagement.
The technical scope combined Genesys Voice Platform with Genesys Customer Experience Platform, Genesys Interaction Management, Genesys Outbound Voice and Genesys Social Engagement to create an integrated voice self service and multichannel interaction topology. Configuration work emphasized IVR call flow development, session control on the Genesys Voice Platform, outbound campaign orchestration, and interaction routing policies managed by Interaction Management. The architecture emphasized a centralized interaction management layer to harmonize voice, outbound and social channel handling.
Operational coverage focused on ABN AMRO's contact center and customer service functions in the Netherlands, unifying inbound call handling, outbound outreach and social engagement under one interaction management framework. Governance centered on operationalizing interaction routing rules, updating customer service workflows, and coordinating platform administration between IT and service operations to maintain consistent routing and service procedures.
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AstraZeneca | Life Sciences | 94300 | $74.0B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2013 | n/a |
In 2013, AstraZeneca implemented Genesys Voice Platform, an Interactive Voice Response (IVR) solution. The deployment consolidated a complex tangle of disparate IVR systems that had been managed by multiple vendors across six brands into a single enterprise cloud voice platform.
The Genesys Voice Platform was provisioned as an on demand cloud offering that combined enterprise IVR scripting, voice routing, and embedded Business Intelligence analytics. Configuration and standardized call flows were used to streamline frequent content changes required by pharmaceutical marketing regulation, shifting change workflows from a multiweek vendor process to near real time updates.
Data from all brand voice programs was centralized into the Genesys Voice Platform, enabling a holistic view across programs and shared best practices for voice applications. Operational ownership included channel management and governance functions and voice application teams, supported by centralized reporting and BI to monitor containment and usage patterns.
Governance and process restructuring focused on self service configuration, reducing dependency on offsite vendors and the hardware maintenance model, while enabling on demand scalability without traditional IVR capital costs. In approximately two years the company increased containment from 40% to 80%, and the implementation is credited with multi million dollar annual savings per brand, improved visibility across programs, and dramatically accelerated change cycles that previously took four to eight weeks.
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2011 | n/a |
In 2011, Centrica implemented Genesys Voice Platform in the Interactive Voice Response (IVR) category as part of a multi-site program to move contact centre telephony to an IP Telephony architecture. The engagement covered complete multi-site contact centre platform design including high level and low level design, and end to end build and implementation activities across Centrica's network and telephony estate.
The Genesys Voice Platform deployment centered on Genesys SIP Server and Genesys Voice Portal GVP for call queuing and self service applications, with MSML and VoiceXML based TTS and ASR using Nuance and RealSpeak speech technologies. The implementation included platform upgrades to the Genesys 8.x family, skill based inbound call routing with dual URS agent reservation for network queuing, and resiliency for SIP servers, GVP and application servers using BIG IP F5 load balancing and ACME session border controller components.
Integrations implemented on the Genesys Voice Platform included ICONs and InfoMart 8.1 with Genesys Interaction Insight and Genesys Advisor for MI and reporting, VQConnect integration with Aspect eWFM for real time adherence reporting, and CTI integration to SAP CRM via an in house Genesys Catalyst Adaptor. The environment tied into existing telephony elements such as Cisco Unified Communications components, Aspect and Avaya ACDs, Verint call recording, and Aspect UIP dialer tooling, reflecting cross functional coverage of contact centre operations, workforce management, and reporting functions.
Governance and operationalization emphasized functional and non functional validation, with sample VoiceXML applications composed in GVP Composer, routing strategies using IRD for varied call scenarios, and platform load testing driven by Aspect UIP Dialer and Cyara. Operational support practices were defined through Genesys log and network trace analysis using Wireshark, and the implementation served as a technical subject matter reference for CTI, GVP and SIP based self service application development and operations support.
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Conduent | Professional Services | 56000 | $3.4B | United States | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2021 | n/a |
In 2021, Conduent implemented Genesys Voice Platform as its Interactive Voice Response (IVR) solution to support enterprise contact center voice interactions. The deployment emphasized Genesys Voice Portal and core Genesys Framework components to provide IVR call flows, session control, and centralized voice routing across the contact center environment.
The implementation included configuration and installation of Genesys components explicitly named in project staffing and engineering requirements, including Genesys Voice Portal GVP, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop, along with client modules such as CME, SCI, GA, OCM, and IRD. Operational responsibilities called for deep analysis of SIP messages and T-lib events, log based troubleshooting, and routine configuration tasks to maintain call routing and IVR scripts.
Integrations were oriented toward CTI and outbound dialer systems to orchestrate call delivery and agent desktop interactions, with the implementation also designed to interoperate with voice network elements such as switching, signaling, directory and notification components. The operational scope identified by staffing needs included Conduent contact center operations in Lexington, KY and aligned IT and contact center engineering teams to support ongoing voice network operations.
Governance and delivery followed full life cycle practices described in role requirements, including requirements analysis, technical specification authoring, testing, debugging, documentation, project planning and risk mitigation. Senior Genesys engineering ownership centered on technical design, installation and configuration, troubleshooting, and maintaining system documentation for the Genesys Voice Platform implementation.
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Eurostar | Transportation | 2100 | $1.7B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2016 | n/a |
In 2016 Eurostar implemented the Genesys Voice Platform as its Interactive Voice Response (IVR) system to support contact centre voice telephony and self service. Deployment covered IP telephony for UK and French contact centres with upgrades to the Avaya IPT estate to Call Manager ACM v8.5 and Aura voicemail, supporting approximately 2500 users including 200 call centre agents operating on seven day shift patterns.
Configuration work focused on core IVR capabilities within the Genesys Voice Platform, including interactive call routing, menu driven self service and session handling for inbound customer voice interactions. The programme included explicit upgrades to the Genesys voice recording platform and to the Net-IQ Call Management application to align call capture, logging and management with the new IVR flows. Voice recording and call management were provisioned alongside ACM v8.5 to preserve voicemail continuity and operational call logging.
Operational scope included multi site telephony routing across UK and French contact centres with platform configuration tailored to seven day operational schedules. Parallel digital workstreams for eurostar.com delivered new live chat and video features while service and latency improvement projects targeted mobile, tablet and PC customer experiences. Development and testing for the web portal workstreams were executed by teams in the United Kingdom and India, using Confluence and JIRA for development, testing and deployment phases.
Governance emphasized coordinated call management through Net-IQ and the upgraded Genesys voice recording platform, with configuration control applied to ACM v8.5 and Aura voicemail to manage contact centre operations. The Genesys Voice Platform was positioned as the central Interactive Voice Response (IVR) component for Eurostar contact centre voice routing and recording workflows.
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Banking and Financial Services | 5836 | $5.0B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2016 | n/a |
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2018 | n/a |
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Professional Services | 400 | $100M | Ireland | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2021 | n/a |
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Communications | 19887 | $13.7B | Switzerland | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2024 | n/a |
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Professional Services | 260 | $66M | United Kingdom | Genesys | Genesys Voice Platform | Interactive Voice Response (IVR) | 2020 | n/a |
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Buyer Intent: Companies Evaluating Genesys Voice Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Voice Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys Voice Platform for Interactive Voice Response (IVR) include:
- Ace Data Centers, a United States based Professional Services organization with 15 Employees
- Alphacommnet, a United States based Professional Services company with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Ace Data Centers | Professional Services | 15 | $2M | United States | 2026-01-27 |
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Alphacommnet | Professional Services | 10 | $1M | United States | 2025-08-25 |
FAQ - APPS RUN THE WORLD Genesys Voice Platform Coverage
Genesys Voice Platform is a Interactive Voice Response (IVR) solution from Genesys.
Companies worldwide use Genesys Voice Platform, from small firms to large enterprises across 21+ industries.
Organizations such as AstraZeneca, Centrica, Swisscom, ABN AMRO and Santander UK are recorded users of
Genesys Voice Platform for Interactive Voice Response (IVR).
Companies using Genesys Voice Platform are most concentrated in Life Sciences, Utilities and Communications, with adoption spanning over 21 industries.
Companies using Genesys Voice Platform are most concentrated in United Kingdom, Switzerland and Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Voice Platform across Americas, EMEA, and APAC.
Companies using Genesys Voice Platform range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 60%.
Customers of Genesys Voice Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Voice Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Interactive Voice Response (IVR).