List of Glance Guided CX Customers
Glance Networks
178 Albion Street Suite 220,
Wakefield, 1880, MA,
United States
Wakefield, 1880, MA,
United States
1 888-945-2623
Professional Services
70
$7M
Since 2010, our global team of researchers has been studying Glance Guided CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Glance Guided CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Glance Guided CX for Customer Experience include: Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, T-Mobile USA, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, Prudential Financial, a United States based Banking and Financial Services organisation with 40366 employees and revenues of $54.27 billion, Sprint, a United States based Communications organisation with 28500 employees and revenues of $33.60 billion and many others.
Contact us if you need a completed and verified list of companies using Glance Guided CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Glance Guided CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4Imprint | Manufacturing | 199 | $20M | United Kingdom | Glance Networks | Glance Guided CX | Customer Experience | 2015 | n/a |
In 2015, 4Imprint deployed Glance Guided CX on its website. Glance Guided CX is a Customer Experience application implemented to enable real time guided interactions between site visitors and support agents, embedding agent led session initiation and visitor co browsing into the public web experience.
The deployment is realized as an embedded web session layer instrumented on the customer facing site to support agent assisted browsing, screen sharing, and contextual guidance, consistent with typical Customer Experience functional workflows. Operational scope emphasizes online sales and customer service functions, with configuration focused on session routing controls, agent interfaces, and visitor privacy and consent controls. Governance centered on contact center workflows, agent training, and standard operating procedures to operationalize guided interactions during web sessions.
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A2A Energia | Utilities | 13267 | $12.1B | Italy | Glance Networks | Glance Guided CX | Customer Experience | 2022 | n/a |
In 2022, A2A Energia deployed Glance Guided CX on its public website. The implementation placed Glance Guided CX into the company Customer Experience toolkit to enable visual, agent-led engagement during web-based customer interactions.
Deployment configuration centered on embedding the Glance Guided CX client into customer-facing pages, enabling agent-initiated guided assistance, in-browser co-browsing, and visual engagement features for step-by-step support. The Glance Guided CX setup emphasized session initiation controls, permissioned screen sharing, and lightweight in-page overlays to preserve web performance.
Operational coverage focused on digital support workflows originating from the corporate website, with sessions launched from service journeys and online support touchpoints. Integrations were limited to website embedding and front-end instrumentation, resulting in a browser-centric architecture without disclosed backend system integrations.
Governance and rollout activities aligned agent procedures and digital support scripts to the new guided engagement capability, coupled with training and process updates to incorporate visual session handling into routine customer service workflows. The implementation concentrated on enabling real-time customer assistance via Glance Guided CX while maintaining existing web channel behavior.
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AARP | Non Profit | 2300 | $1.9B | United States | Glance Networks | Glance Guided CX | Customer Experience | 2020 | n/a |
In 2020, AARP deployed Glance Guided CX on its public website to support member facing digital assistance. Glance Guided CX is a Customer Experience application that provides real time visual engagement and guided assistance capabilities embedded in web sessions. The implementation focused on member support and digital engagement workflows, positioning Glance Guided CX as a front line tool for customer service and member experience teams.
The deployment architecture uses an embedded web client paired with an agent console to enable cobrowsing, screen sharing, and in session guidance for live interactions. Functional capabilities implemented include session initiation from web pages, agent led navigation, and in session visual context sharing to reduce friction in complex account and benefits interactions. Governance centralized session orchestration within AARP member services, with operational control retained by digital engagement managers and the engagement layer embedded on the AARP website.
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AllianceBernstein | Banking and Financial Services | 4300 | $4.6B | United States | Glance Networks | Glance Guided CX | Customer Experience | 2025 | n/a |
In 2025, AllianceBernstein deployed Glance Guided CX on their website to strengthen digital client engagement and guided support for client facing workflows. The deployment uses Glance Guided CX as the primary Customer Experience tool for web initiated assisted sessions, positioning the application to support client service and relationship management in a regulated financial services context.
The implementation configures core Glance Guided CX capabilities common to the Customer Experience category, including co browse style guided navigation, live screen sharing, in session annotation, and agent controlled session initiation and routing. Configuration focuses on embedding the Glance Guided CX interface within web pages, controlling access flows for authenticated and unauthenticated visitors, and enabling agent controls for session escalation and handoff.
Operational coverage is centered on the public website and digital client service pathways, aligning Glance Guided CX with frontline client service functions and digital engagement teams. The deployment emphasizes session orchestration and agent workflow integration rather than system to system integrations, preserving web channel continuity for advisory and support interactions.
Governance for the implementation is organized around session policies, audit trails, and operator role definition to meet financial services compliance and privacy expectations. Rollout and operationalization notes prioritize agent training on guided assistance workflows and scripted escalation procedures to ensure consistent use of Glance Guided CX across web initiated client engagements.
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Alm. Brand A/S | Insurance | 2294 | $1.3B | Denmark | Glance Networks | Glance Guided CX | Customer Experience | 2019 | n/a |
In 2019 Alm. Brand A/S deployed Glance Guided CX on its website as a Customer Experience application to enable guided, agent-assisted digital interactions for web visitors. The implementation centered on embedding Glance Guided CX into Alm. Brand A/S web properties to surface session initiation points and enable live visual guidance between agents and customers.
The deployment leveraged Glance Guided CX standard guided engagement modules, including in-browser co-browse and agent-assisted visual guidance, configured to initiate sessions from key customer journeys on the site. Administration focused on configuring session controls, consent and privacy prompts, and agent interface permissions to support secure, real-time assistance workflows.
Operational coverage targeted web-driven customer service workflows and contact center agent operations, with the relationship defined as Alm. Brand A/S Glance Guided CX Customer Experience supporting customer support and digital engagement functions. Governance emphasized operationalizing agent workflows, session handling procedures, and browser-based guidance protocols to ensure consistent handling of web-assisted interactions.
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Banking and Financial Services | 13800 | $15.5B | United States | Glance Networks | Glance Guided CX | Customer Experience | 2021 | n/a |
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Insurance | 500 | $100M | United States | Glance Networks | Glance Guided CX | Customer Experience | 2017 | n/a |
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Manufacturing | 883 | $329M | United States | Glance Networks | Glance Guided CX | Customer Experience | 2019 | n/a |
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Professional Services | 500 | $50M | Germany | Glance Networks | Glance Guided CX | Customer Experience | 2019 | n/a |
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Banking and Financial Services | 801 | $644M | United States | Glance Networks | Glance Guided CX | Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating Glance Guided CX
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Glance Guided CX Coverage
Glance Guided CX is a Customer Experience solution from Glance Networks.
Companies worldwide use Glance Guided CX, from small firms to large enterprises across 21+ industries.
Organizations such as Deutsche Telekom, T-Mobile _x000D_, T-Mobile USA, Prudential Financial and Sprint are recorded users of
Glance Guided CX for Customer Experience.
Companies using Glance Guided CX are most concentrated in Communications and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Glance Guided CX are most concentrated in Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Glance Guided CX across Americas, EMEA, and APAC.
Companies using Glance Guided CX range from small businesses with 0-100 employees - 33.33%, to mid-sized firms with 101-1,000 employees - 30.43%, large organizations with 1,001-10,000 employees - 21.74%, and global enterprises with 10,000+ employees - 14.49%.
Customers of Glance Guided CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Glance Guided CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.