List of Help Scout Customers
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United States
Since 2010, our global team of researchers has been studying Help Scout customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Help Scout for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Help Scout for Customer Support include: Michelin, a France based Manufacturing organisation with 132300 employees and revenues of $31.90 billion, Philipp Horz, a Germany based Oil, Gas and Chemicals organisation with 60000 employees and revenues of $27.00 billion, Michelin Group, a France based Automotive organisation with 125000 employees and revenues of $18.90 billion, Nordstrom, a United States based Retail organisation with 55000 employees and revenues of $14.69 billion, Henry Schein, a United States based Life Sciences organisation with 25000 employees and revenues of $12.34 billion and many others.
Contact us if you need a completed and verified list of companies using Help Scout, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Help Scout customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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01 Exchange | Professional Services | 10 | $2M | Singapore | Help Scout | Help Scout | Customer Support | 2022 | n/a |
In 2022, 01 Exchange implemented Help Scout as its customer support platform, deploying Help Scout on its website. The Singapore professional services firm uses Help Scout in the Customer Support role to capture client inquiries directly from the public site and centralize correspondence into a single support workflow. Implementation emphasizes web-facing support capture and centralized inbox management appropriate for a 10 person organization.
Configuration centered on typical Customer Support modules within Help Scout, including shared conversations inboxes, an on-site support widget for immediate client contact, and a document knowledge base for self-service. Help Scout was provisioned with role based access controls and a single administrator to manage mailboxes, response templates, tagging and lightweight workflows to align with the firms operational scale. Rollout comprised site instrumentation and agent configuration, enabling the core services team to manage client-facing requests through the Help Scout Customer Support environment.
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100Hires | Professional Services | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2020 | n/a |
In 2020, 100Hires implemented Help Scout as its Customer Support application on its public website. The implementation embeds the Help Scout web support experience to capture email and website inquiries and route them into a centralized conversational inbox. Help Scout is positioned as the primary Customer Support touchpoint for external users of 100Hires.com.
Configuration and modules reflect small team operations, leveraging shared mailboxes, conversation tagging, saved replies, and basic automation to triage and assign inquiries. Operational scope focuses on customer facing support and presales inquiry handling, with the support team operating primarily from the website channel. Governance established a single support mailbox, defined response workflows, and role based responsibility to ensure consistent handling of site originated conversations.
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15Five Inc | Professional Services | 440 | $70M | United States | Help Scout | Help Scout | Customer Support | 2014 | n/a |
In 2014, 15Five Inc implemented Help Scout for Customer Support to manage customer inquiries originating from the company website. The deployment concentrated on embedding Help Scout into web contact flows and routing inbound website messages and email contacts into a centralized support interface, aligning the site channel with core customer service operations. Help Scout is used to support customer-facing teams and consolidate web-originating inquiries into a unified Customer Support workflow.
Configuration emphasized shared inbox capabilities and ticketing style workflow management common to Customer Support applications, including assignment, tagging, and status management to coordinate responses across support staff. The implementation used Help Scout's website embedding to surface help resources and capture visitor inquiries directly from the site, and those inbound flows were directed into internal routing and escalation practices. Governance focused on operationalizing web to support processes and establishing response workflows and role-based responsibilities for support agents.
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Professional Services | 10 | $2M | Thailand | Help Scout | Help Scout | Customer Support | 2023 | n/a |
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Professional Services | 35 | $1M | United States | Help Scout | Help Scout | Customer Support | 2022 | n/a |
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Professional Services | 10 | $1M | Indonesia | Help Scout | Help Scout | Customer Support | 2016 | n/a |
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Professional Services | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2015 | n/a |
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Retail | 10 | $1M | United States | Help Scout | Help Scout | Customer Support | 2021 | n/a |
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Professional Services | 10 | $2M | Malaysia | Help Scout | Help Scout | Customer Support | 2014 | n/a |
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Professional Services | 15 | $2M | United States | Help Scout | Help Scout | Customer Support | 2014 | n/a |
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Buyer Intent: Companies Evaluating Help Scout
- Chill Subs, a United States based Media organization with 10 Employees
- TanChes Global Management, a United States based Professional Services company with 10 Employees
- Attack Point Technologies, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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