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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

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List of HootSuite Sparkcentral Customers

Hootsuite
Location
111 East 5th Avenue,
Vancouver, V5T 4L1, BC,
Canada
Website
https://www.hootsuite.com/
Phone
1 888-350-5191
Artw industry
Professional Services
Employee
2100
Revenue
$340M

Since 2010, our global team of researchers has been studying HootSuite Sparkcentral customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased HootSuite Sparkcentral for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using HootSuite Sparkcentral for Customer Support include: Kiewit, a United States based Construction and Real Estate organisation with 31100 employees and revenues of $17.10 billion, World Food Programme, a Italy based Non Profit organisation with 22300 employees and revenues of $14.20 billion, FirstGroup, a United Kingdom based Transportation organisation with 30000 employees and revenues of $1.84 billion, Expo 2020 Dubai, a United Arab Emirates based Professional Services organisation with 3171 employees and revenues of $1.03 billion, Bidfood New Zealand, a New Zealand based Consumer Packaged Goods organisation with 2200 employees and revenues of $817.0 million and many others.

Contact us if you need a completed and verified list of companies using HootSuite Sparkcentral, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The HootSuite Sparkcentral customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight
Ascensia Diabetes Care Hellas Distribution 18 $28M Greece HootSuite HootSuite Sparkcentral Customer Support 2022 n/a
In 2022, Ascensia Diabetes Care Hellas implemented HootSuite Sparkcentral on its website to centralize customer interactions and support front-line distribution customer service. HootSuite Sparkcentral is positioned as the Customer Support application for the company, serving the small in-house support team and handling web-originated customer inquiries alongside routine product and order assistance workflows. The deployment uses a cloud-hosted SaaS model and is configured to provide a unified inbox, conversational ticketing, message routing, and automated response workflows, reflecting core Customer Support capabilities. Integration work is concentrated on embedding the Sparkcentral interface into the public-facing website to enable web chat and social messaging continuity, governance is structured around central inbox ownership by the customer service function and defined routing and escalation workflows, and configuration emphasizes streamlined message triage and agent-facing context to support day-to-day support operations.
Bidfood New Zealand Consumer Packaged Goods 2200 $817M New Zealand HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
In 2021, Bidfood New Zealand implemented HootSuite Sparkcentral on its website as a Customer Support application to manage incoming customer inquiries for its customer service function. Bidfood New Zealand HootSuite Sparkcentral Customer Support relationship centers on addressing website-driven engagement and message routing into a centralized support workflow. The implementation uses HootSuite Sparkcentral as an embedded website customer messaging channel, consolidating multichannel inbound messages into a single agent workspace. Functional modules and capabilities inferred from the Customer Support category include a centralized inbox for conversational threading, ticket creation and triage, automated routing rules and canned responses for first contact handling, and agent assignment and context preservation across sessions. Operational scope emphasizes the customer support organization, with the solution handling web channel interactions originating from the corporate site. Governance and process adjustments described align with typical Customer Support rollouts, including formalized ticketing workflows, escalation paths, and agent workflow standardization to ensure consistent response handling within the support function.
Citizenm Hotel Leisure and Hospitality 10 $1M United States HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
In 2021, Citizenm Hotel deployed HootSuite Sparkcentral on their website to support Customer Support operations. The implementation embedded HootSuite Sparkcentral as a web-facing conversational layer that routes guest inquiries into a centralized agent console, consolidating website messaging and social channel interactions into a single conversational inbox. Functional capabilities implemented included unified inbox and conversation threading, templated responses, and automated triage workflows consistent with Customer Support tooling. The deployment was configured for the hotel’s small support team to manage real-time guest messaging and ticket-style conversation handling. Operational scope focused on guest-facing support across the website and connected social messaging channels, with configuration tailored to hospitality workflows such as booking inquiries and on-stay service requests. Governance and workflow changes emphasized centralizing message routing, assigning agent ownership for conversations, and standardizing templates and escalation paths within the support team. HootSuite Sparkcentral functions as the primary agent interface and automation layer in Citizenm Hotel Customer Support, delivering single-point visibility and structured conversational workflows for frontline support staff.
Leisure and Hospitality 80 $10M United Kingdom HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
Education 10 $1M United States HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
Professional Services 3171 $1.0B United Arab Emirates HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
Transportation 30000 $1.8B United Kingdom HootSuite HootSuite Sparkcentral Customer Support 2018 n/a
Construction and Real Estate 31100 $17.1B United States HootSuite HootSuite Sparkcentral Customer Support 2020 n/a
Banking and Financial Services 1810 $450M Democratic Republic of the Congo HootSuite HootSuite Sparkcentral Customer Support 2023 n/a
Education 50 $4M Singapore HootSuite HootSuite Sparkcentral Customer Support 2021 n/a
Showing 1 to 10 of 12 entries

Buyer Intent: Companies Evaluating HootSuite Sparkcentral

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating HootSuite Sparkcentral. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating HootSuite Sparkcentral for Customer Support include:

  1. American Airlines, a United States based Transportation organization with 136900 Employees

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FAQ - APPS RUN THE WORLD HootSuite Sparkcentral Coverage

HootSuite Sparkcentral is a Customer Support solution from HootSuite.

Companies worldwide use HootSuite Sparkcentral, from small firms to large enterprises across 21+ industries.

Organizations such as Kiewit, World Food Programme, FirstGroup, Expo 2020 Dubai and Bidfood New Zealand are recorded users of HootSuite Sparkcentral for Customer Support.

Companies using HootSuite Sparkcentral are most concentrated in Construction and Real Estate, Non Profit and Transportation, with adoption spanning over 21 industries.

Companies using HootSuite Sparkcentral are most concentrated in United States, Italy and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of HootSuite Sparkcentral across Americas, EMEA, and APAC.

Companies using HootSuite Sparkcentral range from small businesses with 0-100 employees - 41.67%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 25%.

Customers of HootSuite Sparkcentral include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.

Contact APPS RUN THE WORLD to access the full verified HootSuite Sparkcentral customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.