List of Hyland OnBase Customers
Hyland
28500 Clemens Road,
Westlake, 44145, OH,
United States
Westlake, 44145, OH,
United States
1 440-788-5000
Professional Services
3600
$1.3B
Since 2010, our global team of researchers has been studying Hyland OnBase customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Hyland OnBase for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Hyland OnBase for Content Management include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Commonwealth of Pennsylvania, a United States based Government organisation with 88385 employees and revenues of $47.60 billion, Government of Ohio, a United States based Government organisation with 51678 employees and revenues of $43.83 billion, PNC Bank, a United States based Banking and Financial Services organisation with 53859 employees and revenues of $20.81 billion and many others.
Contact us if you need a completed and verified list of companies using Hyland OnBase, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Hyland OnBase customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ABC Supply | Distribution | 20000 | $20.7B | United States | Hyland | Hyland OnBase | Content Management | 2019 | n/a |
In 2019 ABC Supply implemented Hyland OnBase to address accounts payable inefficiencies related to duplicate data entry. ABC Supply is the nation's largest distributor of roofing products and other exterior building products, and the company operated an AP function that had been entering invoice data twice into two different ERP systems. The deployment used Hyland OnBase as the Content Management platform to centralize invoice documents and capture metadata.
Implementation layered Brainware software for intelligent invoice capture, OCR and data extraction, and configured OnBase workflow modules to automate validation, approval routing and exception handling. Functional modules implemented included document storage, capture and classification, automated invoice processing workflows, and metadata indexing within Hyland OnBase. Configurations emphasized automated data capture to eliminate manual keystrokes and to standardize invoice processing logic.
The solution integrated with the two ERP systems that had previously required duplicate entry, enabling captured invoice data and workflow outcomes to be reconciled or posted without rekeying. Operational scope focused on accounts payable staff and AP process flows across ABC Supply, retaining document storage in OnBase while extending automated capture and workflow orchestration. The architecture leveraged OnBase as the central Content Management repository coupled with Brainware for capture and enrichment.
Governance changes included formalizing workflow rules in OnBase and embedding automated validation to reduce manual interventions and risk from duplicate input. Since implementing the process ABC Supply reported being more efficient and effective with invoice processing, revenue increased over 23 percent and no additional personnel were hired to process AP. These outcomes underscore operational leverage achieved through the Hyland OnBase Content Management implementation.
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Administration for Children and Families | Government | 1600 | $500M | United States | Hyland | Hyland OnBase | Content Management | 2016 | n/a |
In 2016, Administration for Children and Families implemented Hyland OnBase as its enterprise document repository, deploying Hyland OnBase to address high volume casefile document handling under the Content Management category. Hyland OnBase is explicitly used as the authoritative store for case documents and PDFs, while Dynamics 365 in O365 serves as the primary case management front end running inside Microsoft Azure Government tenant for elevated data security.
The implementation configures Hyland OnBase for enterprise document management workflows, linking document objects to Dynamics records and supporting document ingestion and retrieval for case processing. DocuSign is integrated for digital signature workflows and InRule is used for decisioning and rules management to drive assessment and field decision workflows. Hyland OnBase functions as the core Content Management application for storage, access control, and document lifecycle for child welfare and related case materials.
Architecturally the solution is hybrid cloud and platform oriented, with Dynamics 365 running as platform as a service in Azure Government and Hyland OnBase hosted by Hyland. Data exchanges with external agencies are handled through multiple patterns, including direct APIs managed via Azure API Management, SFTP endpoints hosted on virtual machines inside the Azure Government environment, and message queues hosted on VMs for IBM MQ style integrations. An Operational Data Store implemented on SQL as a service feeds a downstream data warehouse, and Power BI in O365 is used for reporting and analytics.
Identity and governance are partitioned across Active Directory for internal users, Azure AD for cloud identities, and Azure B2C for external provider accounts to keep third party users isolated from internal credentials and to enforce role based access through Dynamics. Monitoring and operational observability are implemented using Application Insights and Log Analytics to capture performance and event telemetry across Dynamics, Hyland OnBase, and other Azure components, supporting incident management and escalation workflows.
The architecture explicitly prioritizes Azure Government tenancy due to data sensitivity, and the team chose SQL as a service for the ODS and data warehouse to reduce operational management, enable improved failover, and lower ongoing costs relative to self managed virtual machines. Hyland OnBase remains the Content Management anchor of the Guardian architecture, supporting document retention, e signature orchestration, and integration into adjudication and service delivery functions.
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Administrative Office of Pennsylvania Courts | Government | 210 | $48M | United States | Hyland | Hyland OnBase | Content Management | 2012 | n/a |
In 2012, Administrative Office of Pennsylvania Courts implemented Hyland OnBase as its Content Management platform to support judicial records and case administration business functions. The deployment focused on enterprise document management and records processing across multiple divisions within the state judicial administration.
Hyland OnBase was configured and administered as an OnBase Document Management environment with database-centric operations built on Microsoft SQL Server. Implementation activities included MS SQL installations and upgrades, monthly patching of Windows and SQL Server, database creation and tuning, and backup and index maintenance consistent with enterprise document management operations.
Operational integration leveraged MS SQL solutions, with OnBase Document Management DBA work creating static and dynamic stored procedures across linked servers to integrate data between heterogeneous data systems. The environment described included support for over 30 commercial and home-grown databases spanning more than 130 servers in mirrored, clustered and Always On configurations, and used Active Directory accounts for group security management.
Governance and operational processes were institutionalized through coordinated administration across divisions, daily monitoring and reporting of recurring jobs, on-call and tier 2 support responsibilities, capacity planning for budgeting and new development, and continuous documentation of system configuration. The narrative centers on Administrative Office of Pennsylvania Courts, Hyland OnBase, Content Management and the IT and records management functions it supported.
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Hyland | Hyland OnBase | Content Management | 2019 | n/a |
In 2019 Ageas UK implemented Hyland OnBase as its enterprise content platform under the Digital Change Programme, establishing Hyland OnBase as the primary Content Management system for corporate document and capture workflows. The implementation was positioned to consolidate document repositories and standardize information capture across back office and customer service processes.
The deployment used Hyland OnBase as an enterprise information SaaS platform, configured for document management, workflow orchestration, records management, and automated capture. The program explicitly included integration of a Brainware data capturing tool to ingest and classify incoming documents, and the implementation work encompassed migration activities from Perceptive Content into Hyland OnBase.
Operational scope was driven by the Digital Change Programme with IT and business process teams coordinating migration sequencing, and an interim Senior IT Project Manager was appointed for the Perceptive Content Migration Project during Jan 2021 to Apr 2021 to provide project management support. The initiative targeted end to end document lifecycles supporting claims intake and policy administration workflows as part of standard insurance content management use cases.
Governance followed a centralized program model with project level oversight for content migration, cutover coordination, and configuration control to align OnBase workflows and Brainware capture rules. The narrative centers on Ageas UK Hyland OnBase Content Management integration, migration orchestration, and program level governance rather than on quantified outcomes.
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Akron Metropolitan Housing Authority | Construction and Real Estate | 10 | $1M | United States | Hyland | Hyland OnBase | Content Management | 2018 | n/a |
In 2018, Akron Metropolitan Housing Authority implemented Hyland OnBase as its Content Management application to centralize document imaging and indexing for housing operations. AMHA documented a procedural requirement that a single-page face sheet will be placed at the front of each physical file to indicate the primary indexing value that applies to that file, this face-page serves as the primary source of minimal metadata for capture. AMHA identifies Hyland OnBase as its document management platform and Tenmast as its Housing Management System, these two systems form the operational context for the scanning and indexing effort.
Hyland OnBase was configured to support document imaging, indexed capture, and retrieval workflows consistent with Content Management operations. The implementation relies on a minimum metadata model, with the face-page providing the indexing key, and OnBase configured to surface captured index fields on the file face to support search and retrieval. AMHA specified that metadata will be provided on the single-page index document, the source did not specify whether those fields are type-set or handwritten.
Tenmast is identified as the authoritative housing management system in the environment, and AMHA intends to complete a match and merge process in-house between the captured OnBase index values and Tenmast records. The provided single-page indexing value is intended to serve as the primary key for that reconciliation, and OnBase is positioned as the central repository for scanned files and indexed metadata. AMHA did not supply external query specifications in the source document, the organization retains responsibility for the internal matching workflow.
Governance for the program centers on a standardized front-sheet indexing process and internal match and merge procedures overseen by AMHA operations. Operational staffing for scanning and indexing, capture quality rules, and reconciliation steps are under AMHA control as they execute the in-house match and merge, this approach positions OnBase and Tenmast as the core systems for records indexing and tenant file reconciliation.
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Banking and Financial Services | 210 | $50M | United States | Hyland | Hyland OnBase | Content Management | 2018 | n/a |
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Government | 907 | $243M | United States | Hyland | Hyland OnBase | Content Management | 2010 | n/a |
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Government | 429 | $26M | United States | Hyland | Hyland OnBase | Content Management | 2015 | n/a |
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Government | 5200 | $1.0B | United States | Hyland | Hyland OnBase | Content Management | 2017 | n/a |
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Healthcare | 28500 | $5.8B | United States | Hyland | Hyland OnBase | Content Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Hyland OnBase
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Hyland OnBase. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Hyland OnBase for Content Management include:
- Ridgeline, a United States based Professional Services organization with 500 Employees
- Wings Financial Credit Union, a United States based Banking and Financial Services company with 500 Employees
- Iron Mountain Do Brasil, a Brazil based Professional Services organization with 864 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Ridgeline | Professional Services | 500 | $70M | United States | 2026-04-02 |
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Iron Mountain Do Brasil | Professional Services | 864 | $270M | Brazil | 2026-03-20 |
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Wings Financial Credit Union | Banking and Financial Services | 500 | $204M | United States | 2026-03-19 |
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Education | 160 | $16M | United States | 2026-03-18 |
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Government | 500 | $60M | United States | 2026-03-12 |
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Aerospace and Defense | 1000 | $100M | United States | 2026-03-03 |
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Professional Services | 430 | $85M | United States | 2026-02-27 |
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Professional Services | 2300 | $2.8B | United States | 2026-02-24 |
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Manufacturing | 10 | $2M | United States | 2026-02-20 |
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Professional Services | 10 | $1M | United States | 2026-02-16 |
FAQ - APPS RUN THE WORLD Hyland OnBase Coverage
Hyland OnBase is a Content Management solution from Hyland.
Companies worldwide use Hyland OnBase, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, CVS Health, Commonwealth of Pennsylvania, Government of Ohio and PNC Bank are recorded users of
Hyland OnBase for Content Management.
Companies using Hyland OnBase are most concentrated in Insurance, Healthcare and Government, with adoption spanning over 21 industries.
Companies using Hyland OnBase are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Hyland OnBase across Americas, EMEA, and APAC.
Companies using Hyland OnBase range from small businesses with 0-100 employees - 13.53%, to mid-sized firms with 101-1,000 employees - 34.32%, large organizations with 1,001-10,000 employees - 41.25%, and global enterprises with 10,000+ employees - 10.89%.
Customers of Hyland OnBase include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Hyland OnBase customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Content Management.